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Misunderstandings concerning JD Powers
"Gould 0738" wrote in message ... Never burned, but I have seen the shenanigans first hand. Take the dealer who sent in a "change of address" for each customer shortly after the sale. Mysteriously, all of his customers seemed to move to a post office box number after buying a Brand X car. This guy went from so-so in the satisfaction department to the glowing superstar of the district overnight. Every single report was "completely satisfied" with just about everything. The JD Powers survey form that I received (automotive) did not ask who the dealer was. Dealers do not send in changes of address, a boatowner would have to notify his state's license and boat registration department, and perhaps his loan holder. |
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