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#1
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FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer
Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
#2
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Billgran wrote:
FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. Gee now there's the worst most dishonest bit of deceptive vested interest spam you've ever delivered Bill:-) Given that only people who have been on another planet would buy a Ficht or whatever you're calling it this week, it's not hard to say the percentage of satisfaction is high, what 3 out of 5?? Last time the 2 who's engines failed were left swinging by you & your dealer spruiking team. You will say & do most anything to try & make out that Ficht can ever work, but don't waste any more of your time or boaters money, it can't!!! Lean mixtures at any sort of power will lead to unreliable engines because of abnormal combustion leading to detonation when the mixture is returned to "normal"; just as it has with Ficht from the very beginning. I suppose the best evidence is that even your masters, that send you dealers out to spruik more falsehoods, can't get the story straight. It's no longer "Ficht" that's just the latest new name so you might trick a few more punters into thinking it's all different now, just as you do with VRO, but sorry same story a defective design is just that & for you to spam this NG again having cost many contributors money & boating enjoyment with your BS is right up there with your mate Harry the liar. K Harry's lie for the day : Harry is the only business owner in the US that encourages his employees to unionize to protect them from Himself. Eisboch Actually, two of my professional employees are in a union. I'm a union member myself, though I am no longer very active in the trades of its jurisdiction. I pay what you might call "placekeeper" dues. -- Harry Krause Honestly this lying simpleton has claimed to be an employer of "professionals" no less!!! What on social security for the mentally ill?? |
#3
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J.D. Power and Associates Reports:
Yamaha Sweeps Outboard Engine Awards New Boat Owners Report Fewest Problems With Four-Stroke EFI Engines FOR IMMEDIATE RELEASE: September 4, 2002 WESTLAKE VILLAGE, Calif.-Yamaha ranks highest in both two- and four-stroke outboard engine categories, according to the J.D. Power and Associates 2002 Marine Engine Competitive Information StudySM released today. The study is based on responses of nearly 12,000 consumers who purchased a new boat during the 2001 calendar year. Boat owners were asked about their on-the-water experience with their new outboard, sterndrive or inboard boat engines. Study results were calculated using an engine performance index, which includes eight engine attributes: ease of starting when engine is cold; ease of starting when engine is hot; quietness of the engine at cruising speed; ability of boat to accelerate rapidly; cruising speed of boat; engine fumes; cruise time/range between fuel stops; and the standard warranty coverage of the engine. Yamaha achieves the highest index score among two-stroke outboard engines, with high marks for reliability, ease of starting, and ability to accelerate rapidly, as well as warranty coverage and claim handling. Evinrude, with high marks for engine cruising speed, and Mercury, with strong performance in fuel economy and low engine fumes, follow Yamaha in the two-stroke engine segment rankings. In the four-stroke engine segment, Yamaha has strong performance in nearly every key engine attribute measured, particularly in the ability to accelerate rapidly and for cruising speed. Honda and Evinrude follow Yamaha in the four-stroke engine rankings. Honda receives high marks for quietness at cruising speed and low engine fumes. Since there are only two sterndrive engine manufacturers and three inboard engine manufacturers, no index scores were calculated or awards given in these segments. However, Volvo Penta performs particularly well in the sterndrive segment. Volvo is noted for ease of starting, rapid acceleration, cruising speed, fuel economy and warranty coverage. All three of the ski/wakeboard engine manufacturers-PCM, Indmar and Mercruiser-fare well in the inboard segment. PCM, the engine used in Correct Craft ski boats, performs particularly well in ease of starting, rapid acceleration and warranty coverage. Of the three major engine categories measured, consumers are most pleased with inboards, followed by sterndrives and outboards. Owners of ski/wakeboard boats equipped with inboard motors are not only significantly more satisfied with their engines, but also report less than half the number of problems than did owners of sterndrive- and outboard-powered boats. One issue boat owners repeatedly raised in the study is that the engine doesn't have enough power for the size of the boat or for their overall boating needs. "The study clearly indicates that consumers who select their own engine are significantly more satisfied with their propulsion than those who opt for the base boat-engine package," said Eric Sorensen, director of the marine practice at J.D. Power and Associates. "The importance of installing an engine with sufficient power cannot be overstated because it impacts so many elements of the boating experience. An underpowered boat will be a disappointment for the owner every time it's used and reflects poorly on both the engine and boat brands." The study indicates that engine warranty coverage, which includes the way warranty claims are handled, rates lower than any other engine-related attribute. "Handling warranty claims is one of the most important attributes in the minds of boat owners," Sorensen said. "People who buy boats also buy automobiles, and they're used to a much higher standard in both service and warranty-related performance. If marine engine manufactures want to build or even maintain customer loyalty, this is one key area to pay attention to. Given the importance to the owner, there are many manufacturers that need to make a concerted effort to improve in this area." Regarding quality, one-third of outboard-powered boat owners report engine-related problems. Owners of new boats with four-stroke electronic fuel injection (EFI) outboard engines report the fewest number of engine problems, while owners of boats with two-stroke carburated outboard engines report the most problems, according to the study. Consumers who purchased a new boat equipped with a two-stroke outboard engine report twice as many problems as those who purchased a boat equipped with a four-stroke outboard engine. In general, the study finds that for both two- and four-stroke engines, the larger the engine, the fewer the reported problems. "Among the five technologies used in outboard engines, the quality level of four-stroke EFI and carburated engines is unparalleled," Sorensen said. "In additional to quality, four-stroke engines are cleaner and quieter than two-stroke engines and are very fuel efficient. The fact that they weigh and cost more, and don't accelerate as rapidly as two-strokes is not much of a deterrent for many boat owners." Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. Media e-mail contact: or . No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpa.com Jack "Billgran" wrote in message news ![]() FORT LAUDERDALE - Familiar names dominate the 2003 list of J.D. Customer Satisfaction Award winners announced this morning at the Fort Lauderdale International Boat Show. Winners in the engine categories we 2-STROKE OUTBOARDS - Evinrude, followed by Yamaha and Mercury. 4-STROKE OUTBOARDS - Yamaha, for the second consecutive year, followed by Honda and Mercury. INBOARDS - PCM (Pleasurecraft Marine), followed by Indmar and MerCrusier. After receiving honorable mentions a few years ago, and a fairly close second place last year, FICHT is now #1 in customer satisfaction survey. |
#5
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K Smith wrote:
You will say & do most anything ... This is one of the many times when you would have benefited by keeping very quiet ... As one of those here who notice that every single time you post something you make a complete fool of yourself let me share a quote I heard this morning that applies your posts: "Insanity is defined as doing the same thing over and over and expecting the results to be different." The results of your posts don't change, K. Rick |
#6
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The only thing JD Powers actually reveals is which particular company
contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
#7
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Say it isn't so. :^) They gotta be honest. See their page at
http://www.jdpower.com/cc/boats/about/about_ratings.asp It'll tell you so! -JimL Gould 0738 wrote: The only thing JD Powers actually reveals is which particular company contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
#8
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I would believe and trust Consumer Reports. But not JD Powers.
Jack "Gould 0738" wrote in message ... The only thing JD Powers actually reveals is which particular company contracted for the survey this year (and therefore got to "influence" the wording of the questions to predetermine the outcome.) Example: "If you were stuck on a desert Island with two outboards, and one was a FICHT that had a full tank of fuel and the other was a non-Ficht that was missing a prop, which motor would you hang off the back of your driftwood raft?" Lo and behold, consumers prefer FICHT! I'm not wading into the FICHT vs the world controversy. I'm not an outboard guy. But I can tell you that a JD Powers survey is a private product that is sold to industry by a private company. How many people would pay the bill in the end unless the survey showed their company just stomping the field? |
#9
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Say it isn't so. :^) They gotta be honest. See their page at
http://www.jdpower.com/cc/boats/about/about_ratings.asp It'll tell you so! -JimL Note that they disclaim any responsibility for product ranking. "We're just the messenger, reporting what the public says in surveys. We don't test, evaluate, or offer our own opinions on anything." Makes them very unlike Consumer Reports. Even CR has some problems. They rely too heavily on historical trends being projected into the future and do not allow for product improvements or design changes. (Example, one year CR rated the Toyota Corrolla well above the Chevy Nova. Chevy Nova had a poor repair history compared to Toyota, was one of the main reasons. Ahem! That particular year the Chevy and the Toyota were coming down the exact same assembly line at NUMMI motors in California, and the primary difference was the piece of chromed plastic on the trunk and the dashboard that said either "Nova" or "Corrolla".) Anybody with an IQ 3 above a tree can design survey questions that are going to get predictable responses. (Extreme example): Would you rather eat: 1. A nice, tender, fat, juicy, sizzling steak hot off the grill. 2. A limp bit of warm, wilted lettuce without dressing. After asking the question 1000 times, we could allow the American Beef Producers Association to proclaim: "J.D. Pourless Survey proves America prefers beef for dinner! Vegans in serious decline!" (quote for Powers page) What makes J.D. Power consumer ratings so different? Since 1968, J.D. Power and Associates has been conducting quality and customer satisfaction research based on survey responses from millions of consumers worldwide. We do not rely on "expert opinion." Our product and service rankings in no way reflect the opinions or preferences of the firm, and we do not review, judge or test products and services ourselves. We represent the voice of the customer by translating survey responses into information that companies worldwide use to improve quality and customer satisfaction, as well as to help consumers make better decisions. J.D. Power and Associates has developed and maintains one of the largest, most comprehensive historical customer satisfaction databases in existence, which includes feedback on virtually all aspects of the shopping, buying, and product and service ownership experience. |
#10
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So, Gould, are you suggesting Yamaha, and Mercury didn't pay for inclusion in
the survey? How about the others? Think they didn't pay to play? Results of the survey may indeed be inaccurate, but has Bayliner ever placed well? Butch |
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