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Misunderstandings concerning JD Powers
Sounds to me like "spam me" has a vested interest, and a few others are
in denial that upstanding dealers and manufacturers could be manipulating the survey, and that the survey company plays along. Sort of like those magazine reviews, where you have to really really read between the lines to figure out the bad stuff, but the good stuff is in 17 point bold. And then a couple of years later there is the article that says "that was a piece of junk when we tested it". "WaIIy" wrote in message ... On Sun, 02 Nov 2003 21:57:53 -0500, Wayne.B wrote: Chuck, I'm beginning to get the feeling that you are looking at Powers from an insiders perspective who has been burned in one way or another by negative survey results sometime in the past. Or is there an issue in the overall industry with the public getting to see this kind of information? Builders (and dealers) who don't score well should do a bit of introspection and see if an improved commitment to quality is compatible with their business model. If not, they need to learn to live and prosper with that position rather than try to shoot the messenger. Yes, there is clearly the sound of Chuck's Ox being gored. Or.. maybe something is hitting home for some reason. |
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