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  #11   Report Post  
Charles T. Low
 
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Default Friday Ethics Question

Of course you should pay. (It might be a test!)

====

Charles T. Low
- remove "UN"
www.boatdocking.com
www.ctlow.ca/Trojan26 - my boat

====

"Gary Warner" wrote in message
...
Friday Ethics Question:
...They gave us a refund ...But they did not charge us for the new
actuator.
So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?


Of course, if it were a Wednesday, or some other less ethical day...


  #13   Report Post  
Stella Blue
 
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Default Friday Ethics Question


I just want to clear up a few points:

#1 - I discovered when reading the manual for the part that it
was the wrong one. They did not discover it for me.

#2 - I did not post this here looking for "advice" to help
me determin what to do. I know what I think. I was just
curious to see what some you all would say.

I agree that paying is the right thing. But it's the WHY that
I like to hear people say.

I'm not religious so anything like because I will be judged
by God or in the afterlife doesn't do it for me.

I do believe in something bigger like that all actions we
take effect the entire "cosmos" so even though this is a
very small thing - it will either contribute to making things
a little better or a little worse. ~ But even with this
the consequences are so small to everyone that this,
while a good reason, is not all that compelling.

Reasons like "because" or "it's the right thing
to do" are OK, but really don't say much.

My biggest reason seems to be somewhat selfish.
I know that I would always look at our beautiful
boat and trailer and have a little sting of regret
or embarrasment (and some other terms).

Lastly, I do believe a bit in Karma. I agree that
many people use that term almost as lightly as
"because". But if you think somewhat deeply
I do believe one can find real-life-physics
mechanisims that "Karma" can be a short-
hand for. I could type tens of pages explaining
my thoughts behind why "Karma" is real...but
not right now. Time for a beer and then dinner.

Have a good weekend you all.
Gary



  #14   Report Post  
Stella Blue
 
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Default Friday Ethics Question


"WaIIy" wrote:

I'm amazed you would ask this, let alone in a public forum.


Please see my other post on this. Please don't assume that
because I asked the question I was in a quandry. I was looking
for what you all would say.




  #15   Report Post  
Don White
 
Posts: n/a
Default Friday Ethics Question

I would agree in this case. My motto is...if you are treated
fairly...return the favour.
Besides, you may need them again for help, warranty replacement...whatever.

Gary Warner wrote in message
...


Friday Ethics Question:



I ordered parts worth over $1000 to make a trailer. When we went to pick
them up one of the parts, a brake actuator, worth about $135 was the one

we
ordered but not the right part for the job. The company agreed that there
was no way for me to know this was the wrong part and agreed that they
should have know and advised us. They gave us a refund for the incorrect
part and said they would ship - at their expense - the correct one.



Yesterday a package arrived with the replacement part and another item we
had ordered. They paid the shipping, as they said they would, and they
charged us for the new item. But they did not charge us for the new
actuator.



So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?










  #16   Report Post  
Gary Warner
 
Posts: n/a
Default Friday Ethics Question


Also, I have, I think, the distinction of posting the
only post this year that everyone on this group
seems to be in agreement on.....



PS: "Stella Blue" is a friend of mine and I was posting from that computer.


"WaIIy" wrote in message
...
On Fri, 14 Nov 2003 14:42:49 -0500, "Gary Warner"
wrote:



Friday Ethics Question:



I ordered parts worth over $1000 to make a trailer. When we went to pick
them up one of the parts, a brake actuator, worth about $135 was the one

we
ordered but not the right part for the job. The company agreed that

there
was no way for me to know this was the wrong part and agreed that they
should have know and advised us. They gave us a refund for the incorrect
part and said they would ship - at their expense - the correct one.



Yesterday a package arrived with the replacement part and another item we
had ordered. They paid the shipping, as they said they would, and they
charged us for the new item. But they did not charge us for the new
actuator.



So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?


I'm amazed you would ask this, let alone in a public forum.



  #17   Report Post  
Joe Parsons
 
Posts: n/a
Default Friday Ethics Question

On Sat, 15 Nov 2003 01:24:05 GMT, WaIIy wrote:

On Fri, 14 Nov 2003 19:15:00 -0500, "Stella Blue"
wrote:

My biggest reason seems to be somewhat selfish.
I know that I would always look at our beautiful
boat and trailer and have a little sting of regret
or embarrasment (and some other terms).


Guilt seems to be your motivater.

Interesting.


You should read his entire thoughtful post--not merely the one sentence that
gave you an opportunity to insult him.

Joe Parsons

  #18   Report Post  
Capt. Frank Hopkins
 
Posts: n/a
Default Friday Ethics Question

Hey Gary,

I am sure, that sooner or later, the bean counters will get around to
the error and bill you. If I were you, I would call *their* error to
attention accounts recieveable, enclosing a check to take care of the
matter.

The next time you need parts, (Say on the road.) the company will be
happy to send you, express, any parts you may urgently need, as you have
now proved you are credit worthy.

Actions of this sort goes a long way with billing departments and
management. I (we) pay all our bills on time. Most suppliers we deal
with are glad to send us anything we need with an invoice.

Just my opinion,

Capt. Frank

Gary Warner wrote:
Friday Ethics Question:



I ordered parts worth over $1000 to make a trailer. When we went to pick
them up one of the parts, a brake actuator, worth about $135 was the one we
ordered but not the right part for the job. The company agreed that there
was no way for me to know this was the wrong part and agreed that they
should have know and advised us. They gave us a refund for the incorrect
part and said they would ship - at their expense - the correct one.



Yesterday a package arrived with the replacement part and another item we
had ordered. They paid the shipping, as they said they would, and they
charged us for the new item. But they did not charge us for the new
actuator.



So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?







  #19   Report Post  
Sven
 
Posts: n/a
Default Friday Ethics Question

No non-pondscum would even think there is a question.

Period.

..
  #20   Report Post  
Clams Canino
 
Posts: n/a
Default Friday Ethics Question

I tend to assume that they will do thier job and find the error - OR - karma
granted me a break for having the frustration of dealing with incorrect
parts.

I have enough trouble dealing with my own errors - I let others deal with
theirs.
But I NEVER misrepresent anything to "cause" an error.

-W

"Gary Warner" wrote in message
...


Friday Ethics Question:



I ordered parts worth over $1000 to make a trailer. When we went to pick
them up one of the parts, a brake actuator, worth about $135 was the one

we
ordered but not the right part for the job. The company agreed that there
was no way for me to know this was the wrong part and agreed that they
should have know and advised us. They gave us a refund for the incorrect
part and said they would ship - at their expense - the correct one.



Yesterday a package arrived with the replacement part and another item we
had ordered. They paid the shipping, as they said they would, and they
charged us for the new item. But they did not charge us for the new
actuator.



So the basic question is: If a company sends you something and forgets to
charge you, do you tell them? And even more telling, WHY?








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