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![]() Talked to the Nissan Arbitration Specialist this morning. She claimed she was unaware that the new engine did not fix the problem. I expressed my desire to pursue the buy-back that she committed to last week. Reminder her that she had said if the new engine didn't fix the problem or it's installation was going to be delayed that Nissan would not "drag this out" and would do the buy-back. She now has to verify with the dealership or the regional Nissan rep that indeed, the new engine didn't fix the problem. I asked how long it would take to process all the paperwork, etc., as I am anxious to pick out another vehicle as a replacement. She said it normally takes 4-6 weeks. *WTF*! "Why so long?", I asked. She said they have to get a copy of the title from whoever financed the car along with a copy of my registration. Told her I didn't finance it. Paid cash and *I* have the title. (fortunately it arrived in the mail yesterday). I told her it has now been a month since I bought the car. I had it for two days and it's been at the dealership ever since. She's going to try to expedite the buy back but it's still going to take a while. Paperwork shuffle and bureaucracy. So, I'll just keep driving the rental loaner Nissan is paying for. Had it for 27 days now. Nissan has paid for about 40 hours of diagnostic labor, a new engine and shipping costs, the labor to install the engine and for testing and will now be buying back the car. All for a $200 component and about an hour's worth of labor that doesn't give a fault code if it's bad. --- This email has been checked for viruses by AVG. http://www.avg.com |
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