Home |
Search |
Today's Posts |
#1
![]()
posted to rec.boats
|
|||
|
|||
![]() Still at the dealership. They've had it since May 30th, two days after I took delivery. Would have been there on May 29th but the service dept. was closed for Memorial Day. Initial problem: No heat. I also advised them of the electrical burning odor I noticed the evening I took delivery and the following day. Offered the info in case it helped them diagnose problem. (I had theorized that the control valve that opens via motor or solenoid actuator to allow coolant to flow to heater core may have faulty and burned up). Follow up on Thursday, June 1st. They determined the heater core was air-bound and were having difficulty in purging it. They had tried 3 times without success. Reminded them again about the electrical burning odor. The guy who wrote up the warranty service order had only written "burning" odor, and had not included the word "electrical". Talked to the mechanic who was actually working on the car, pointed that out and he agreed the control valve was a distinct possibility and tied in the odor I noticed and the no heat. Monday, June 5th. Received call advising me that the heat problem was fixed but they had discovered another issue that they had to contact Nissan about. Air conditioning compressor was not cycling. It was running all the time. I asked what the resolution of the heat problem was. He said it was air-bound but they were finally able to purge it. I didn't buy it but kept my mouth shut. I visited them on Wednesday, June 7th to see how they were making out. Was told they now suspect a bad water pump that was not pumping adequately. WTF? I said I was told the lack of heat problem had been fixed. He said, they thought so also but it went back to blowing cold air again. (BTW ... this is the counter guy who interfaces with customers ... not one of the techs who actually work on the cars). I asked about the electrical burning odor. He said they didn't notice it. I lost it. I said, "Of course not. Whatever was bad burned up by the second day I had the car and no longer smells." He said they have a call into Nissan to help diagnose the problems because they might be related. I asked "What does the AC compressor running continuously have to do with a water pump that may not be pumping enough coolant? Get this: He said the AC may be running constantly to prevent the engine from overheating. I let out an involuntary "WHAT !!!!!!?????" Told him that was ridiculous. The AC doesn't cool the engine. It cools the air in the car. Anyway, I left. An hour ago I got a call from the dealership manager. He asked me to call Nissan Customer Service and open a case number. He told me that will help light the fire to get Nissan to respond. The problem is this: The dealership's hands are somewhat tied when it comes to warranty repairs. They can only do what Nissan authorizes them to do in order to be reimbursed for parts and labor. Nissan calls the shots. The manager said opening a case number will allow them to take whatever action is necessary without necessarily getting Nissan's approval. So, meanwhile I am racking up miles on the loaner which, BTW, is really a nice car with many more options than the one I bought has. Best thing is that everything works on it also. |
Thread Tools | Search this Thread |
Display Modes | |
|
|
![]() |
||||
Thread | Forum | |||
Pathfinder update | General | |||
Pathfinder 23 DV in another hour... | General | |||
ACR Pathfinder 3 SART | Electronics | |||
TOWING ABILITY OF PATHFINDER 95 | General |