On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?