Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


---
This email has been checked for viruses by AVG.
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On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

On 6/27/17 12:52 PM, Mr. Luddite wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


---
This email has been checked for viruses by AVG.
http://www.avg.com


I won't argue with your guess as to what is wrong, but isn't there a
chance it might be something else? What is distressing is the
unwillingness of Nissan and the dealership to give your guess a
chance...that might have ended this foray into the black hole a couple
of weeks ago.

On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============


I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com

On Tue, 27 Jun 2017 12:00:35 -0500, Wayne.B wrote:

On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?

If I were him, I'd print out the posts he's made here to establish the facts and timeline. Then fill
in with whatever's necessary.

On Tue, 27 Jun 2017 13:16:39 -0400, Keyser Soze
wrote:

On 6/27/17 12:52 PM, Mr. Luddite wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


---
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http://www.avg.com


I won't argue with your guess as to what is wrong, but isn't there a
chance it might be something else? What is distressing is the
unwillingness of Nissan and the dealership to give your guess a
chance...that might have ended this foray into the black hole a couple
of weeks ago.

This is not the space shuttle. A heater is really a pretty simple
thing and if they had anyone in the place with a little skill they
would know what the problem is by now. I probably would have just
bypassed the valve by now with a little piece of pipe or something and
took it out of the mix. That would certainly happen before I replaced
the engine. You have to disconnect that hose anyway. Just see if hot
water comes out ;-)
As Richard says, just testing the temperature of the in and out tells
you something.

On 6/27/2017 1:16 PM, Keyser Soze wrote:
On 6/27/17 12:52 PM, Mr. Luddite wrote:

Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to
last week. Reminder her that she had said if the new engine didn't
fix the problem or it's installation was going to be delayed that
Nissan would not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as
I am anxious to pick out another vehicle as a replacement. She said
it normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed
the car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it
for two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to
take a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for.
Had it for 27 days now. Nissan has paid for about 40 hours of
diagnostic labor, a new engine and shipping costs, the labor to
install the engine and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that
doesn't give a fault code if it's bad.


---
This email has been checked for viruses by AVG.
http://www.avg.com


I won't argue with your guess as to what is wrong, but isn't there a
chance it might be something else? What is distressing is the
unwillingness of Nissan and the dealership to give your guess a
chance...that might have ended this foray into the black hole a couple
of weeks ago.


Since this is non-political, I'll reply. :-)

I am still almost 100 percent convinced that the problem is what I
described. I am not arrogant enough to assume that I know for sure, but
it's the only theory that ties together all the symptoms and
observations made.

The electrical burning odor I noticed a couple of times but then stopped
is more telling to me than the lack of heat. Little DC motors don't
smell like they are burning up if they are operating properly.

The problem is this: Once the winding of the motor opened, there is no
more burning odor. It becomes one of the standard, "Cannot duplicate
problem" things. Plus, the ECU did not return a fault code for this
problem. I can guess why not, but I am not an expert at what the ECU
senses. I think it just sees that 12 volts is applied to "Pins X and Y"
when you call for heat. In the scenario I have described, it *would*
report that. But, because there's no current flow through the winding,
the motor won't turn, opening the valve.

I think Greg's explanation makes sense. We live in a world of
procedures based rather than old fashioned troubleshooting.
It's probably cheaper for Nissan to replace an engine than to hire more
techs or engineers to really dive into what the problem may be.

On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============


I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com


Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for $17,500.00 to replace her Infiniti that the old guy smashed into. She's a bit disappointed that it wasn't a bit more because her luxury crossover had only 50,000 kilometers on the clock and was in mint shape. I think she may look at a plainer compact SUV now...like a Forrester, RAV4, Honda CRV or maybe the VW Tuigan.

On Tue, 27 Jun 2017 10:55:06 -0700 (PDT), True North wrote:

On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


=============


I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com


Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for $17,500.00 to replace her Infiniti that the old guy smashed into. She's a bit disappointed that it wasn't a bit more because her luxury crossover had only 50,000 kilometers on the clock and was in mint shape. I think she may look at a plainer compact SUV now...like a Forrester, RAV4, Honda CRV or maybe the VW Tuigan.

What does your sister think of Harry's anti-religion comments? Was she raised Catholic and therefore
'abused' as Harry suggests?

True North wrote:
On Tuesday, 27 June 2017 14:22:56 UTC-3, Mr. Luddite wrote:
On 6/27/2017 1:00 PM, Wayne.B wrote:
On Tue, 27 Jun 2017 12:52:10 -0400, "Mr. Luddite"
wrote:


Talked to the Nissan Arbitration Specialist this morning. She claimed
she was unaware that the new engine did not fix the problem.

I expressed my desire to pursue the buy-back that she committed to last
week. Reminder her that she had said if the new engine didn't fix the
problem or it's installation was going to be delayed that Nissan would
not "drag this out" and would do the buy-back.

She now has to verify with the dealership or the regional Nissan rep
that indeed, the new engine didn't fix the problem.

I asked how long it would take to process all the paperwork, etc., as I
am anxious to pick out another vehicle as a replacement. She said it
normally takes 4-6 weeks.

*WTF*!

"Why so long?", I asked.

She said they have to get a copy of the title from whoever financed the
car along with a copy of my registration.

Told her I didn't finance it. Paid cash and *I* have the title.
(fortunately it arrived in the mail yesterday).

I told her it has now been a month since I bought the car. I had it for
two days and it's been at the dealership ever since.

She's going to try to expedite the buy back but it's still going to take
a while. Paperwork shuffle and bureaucracy.

So, I'll just keep driving the rental loaner Nissan is paying for. Had
it for 27 days now. Nissan has paid for about 40 hours of diagnostic
labor, a new engine and shipping costs, the labor to install the engine
and for testing and will now be buying back the car.

All for a $200 component and about an hour's worth of labor that doesn't
give a fault code if it's bad.


============

I'm sure they are trying to find some way to weasel on their previous
commitment. Do you have everything in writing?


I don't, other than the bill of sale, title and a case number with
Nissan. I am sure the dealership must have supporting data in terms of
their labor hours, receipt of new engine, etc. Plus, the regional
Nissan sales rep and the regional Nissan "super tech" have all been
involved.

I've felt like I am Jim Comey, the former FBI director though. I had
enough presence of mind to buy a notebook and have kept a log and notes
of every phone conversation, date, time and of every status report and
efforts made to fix the problem. Starting to look like a book. I have
not cleared my cell phone log of phone calls to Nissan, so I can show
every time we have communicated.

Hopefully, I won't need it. I don't think I will. It's just a matter
of having a little more patience to allow the "system" to grind through
it's paperwork shuffle and sign-offs.

Meanwhile, the head honcho at the dealership is going to make some
calls. He commented that wants to close on another car before the end
of this month. It will help him meet his quota. :-)





---
This email has been checked for viruses by AVG.
http://www.avg.com


Oh boy..hope it works out.
My sister has been informed that she'll receive a cheque for $17,500.00
to replace her Infiniti that the old guy smashed into. She's a bit
disappointed that it wasn't a bit more because her luxury crossover had
only 50,000 kilometers on the clock and was in mint shape. I think she
may look at a plainer compact SUV now...like a Forrester, RAV4, Honda CRV
or maybe the VW Tuigan.


She should have told them more money, or there may some health problems
involved in the wreck.