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#1
posted to rec.boats.cruising
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Raymarine product horrors
This past summer, I purchased a Raymarine E120, 2 KW Raydome radar,
GPS and Wind/Speed/Depth instruments for my CNC Landfall 48. The E120 product has MASSIVE shortcomings, which are documented by myself on YouTube: http://youtube.com/user/cognisense I had to send the unit to Raymarine warranty support, and they replaced the motherboard. The unit in the videos has under 2 hours of operation on it after Raymarine 'blessed' it when I shot these videos. I was without the unit for 8 weeks while they waited for non-defective replacement motherboards to arrive. And the videos document what they claim as 'non-defective'. I encourage everyone considering a Raymarine navigation system to take a look at these videos. Just fighting to get my money back. I'm going back to raster charts on a PC. |
#3
posted to rec.boats.cruising
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Raymarine product horrors
It's very clear that the OP has problems with the unit as the behavior
that it exhibits is not normal. Seeing the boat position jump around makes me think that the GPS antenna (or whatever is providing the positiion data) is at fault. I can imagine that if that's the case, that the repair facility can't find a problem with the C120. It isn't clear where the video was shot, but if the video was shot while at anchor, then you can easily understand why the radar overlay of the charts isn't in sync as the GPS can't determine the course while not in motion. This will cause the radar overlay to do exactly what is being shown on the video and makes me believe that the author doesn't understand how the overlay (or chartplotters in general) work. I will agree that the user interface can be a bit confusing at times, but the video certainly makes it appear that the owner hasn't learned the interface. His complaint could be aimed at any manufactures' unit. It's really up to the purchaser to do their homework before purchasing the unit to determine if they like the interface. You can walk into any Westmarine and play with the RayMarine units as long as you want, so I don't have a lot of sympathy for this complaint. The software on the C120 allows you to view/log the SeaTalk data and see error counts. I would concentrate on this and get some professional assistance to debug the system. Remember, all of the units on the share a common bus, and any device on the bus can potentially cause problems. -- Geoff |
#4
posted to rec.boats.cruising
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Raymarine product horrors
On Tue, 29 Jan 2008 05:35:59 -0800 (PST), GeoffSchultz
wrote: It isn't clear where the video was shot, but if the video was shot while at anchor, then you can easily understand why the radar overlay of the charts isn't in sync as the GPS can't determine the course while not in motion. What is really needed is a separate fluxgate compass heading sensor so that the chartplotter/radar does not depend on the GPS for directional information (Course Over Ground/COG). COG can introduce heading error even when the boat is moving if you are in a cross current or making significant leeway. http://www.jmsonline.net/RAYMARINE-S...DER-E12102.htm or something similar. |
#5
posted to rec.boats.cruising
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Raymarine product horrors
On Jan 29, 5:35 am, GeoffSchultz
wrote: It's very clear that the OP has problems with the unit as the behavior that it exhibits is not normal. Other than the screen black-outs, my E120 displayed all other complaints prior to sending the unit in for 'repair.' I have another friend who has a brand-new unit, installed professionally onto a brand- new 47 foot Island Packet. Same behavior on his unit as well. Seeing the boat position jump around makes me think that the GPS antenna ... is at fault. I sent the GPS unit in at the same time as the E120, and they claimed it was flawless. It isn't clear where the video was shot, but if the video was shot while at anchor, then you can easily understand why the radar overlay of the charts isn't in sync That portion of the video which shows the radar being out of sync with the chart was shot while underway, doing 8.2 knots approaching Roche Harbor in the San Juan Islands. I suspect that the true reason the radar is out of sync is because the chart drawing routines are significantly slower than the radar drawing routines. But regardless, the behavior and reliability of the E120 is self-evident as demonstrated in my videos. You can walk into any Westmarine and play with the RayMarine units as long as you want, so I don't have a lot of sympathy for this complaint. I did, in fact, play with the Raymarine in retail stores. Several, in fact. In each and every one, the only charts available to me were the built-in demo charts of the Port of Miami. I also played with it at the Vancouver Boat Show, and had many targeted and specific questions of the Raymarine representative. The bottom line is that the unit looks beautiful when you're sitting still in a building on land. I'm not making this stuff up - I posted these videos because I sincerely want people to see what these systems are like - AFTER you've paid your $15,000, drilled holes on your boat, and have taken the time to install. When you actually get these products installed, and see them in action, on the water, as my videos document, what you see is what you actually get. The software on the C120 allows you to view/log the SeaTalk data and see error counts. I would concentrate on this and get some professional assistance to debug the system. I haven't yet posted my video documenting my attempts at getting technical support from Raymarine, but believe me, I have tried. I phoned my dealer within 2 weeks of installation, informing him of my complaints. No satisfaction. So a month later, I phoned the distributor of Raymarine products in Canada. The representative was defensive, accusatory and blatantly rude. I phoned Raymarine tech support. The tech told me to document the complaints and post it to their website. I did so on Nov 10, 2007. No reply. I phoned Raymarine warranty service on Dec 14. No reply. I phoned the VP of International Sales, no reply. I have a complete record of all of my attempts to resolve this situation amicably. To date, I have received absolutely no help from Raymarine, it's distributors nor my dealer. |
#6
posted to rec.boats.cruising
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Raymarine product horrors
Dave wrote:
On Tue, 29 Jan 2008 05:35:59 -0800 (PST), GeoffSchultz said: The software on the C120 allows you to view/log the SeaTalk data and see error counts. I would concentrate on this and get some professional assistance to debug the system. I don't think he's looking for help of that sort, Geoff. About every six months you have somebody show up here thinking he's gonna improve his negotiating posture with one manufacturer or another by blasting them on usenet. After a while the temper tantrums get pretty old. After watching the video, I'd say he has a valid complaint. Gordon |
#7
posted to rec.boats.cruising
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Raymarine product horrors
"cognisense" wrote in message
... On Jan 29, 5:35 am, GeoffSchultz wrote: It's very clear that the OP has problems with the unit as the behavior that it exhibits is not normal. Other than the screen black-outs, my E120 displayed all other complaints prior to sending the unit in for 'repair.' I have another friend who has a brand-new unit, installed professionally onto a brand- new 47 foot Island Packet. Same behavior on his unit as well. Seeing the boat position jump around makes me think that the GPS antenna ... is at fault. I sent the GPS unit in at the same time as the E120, and they claimed it was flawless. It isn't clear where the video was shot, but if the video was shot while at anchor, then you can easily understand why the radar overlay of the charts isn't in sync That portion of the video which shows the radar being out of sync with the chart was shot while underway, doing 8.2 knots approaching Roche Harbor in the San Juan Islands. I suspect that the true reason the radar is out of sync is because the chart drawing routines are significantly slower than the radar drawing routines. But regardless, the behavior and reliability of the E120 is self-evident as demonstrated in my videos. You can walk into any Westmarine and play with the RayMarine units as long as you want, so I don't have a lot of sympathy for this complaint. I did, in fact, play with the Raymarine in retail stores. Several, in fact. In each and every one, the only charts available to me were the built-in demo charts of the Port of Miami. I also played with it at the Vancouver Boat Show, and had many targeted and specific questions of the Raymarine representative. The bottom line is that the unit looks beautiful when you're sitting still in a building on land. I'm not making this stuff up - I posted these videos because I sincerely want people to see what these systems are like - AFTER you've paid your $15,000, drilled holes on your boat, and have taken the time to install. When you actually get these products installed, and see them in action, on the water, as my videos document, what you see is what you actually get. The software on the C120 allows you to view/log the SeaTalk data and see error counts. I would concentrate on this and get some professional assistance to debug the system. I haven't yet posted my video documenting my attempts at getting technical support from Raymarine, but believe me, I have tried. I phoned my dealer within 2 weeks of installation, informing him of my complaints. No satisfaction. So a month later, I phoned the distributor of Raymarine products in Canada. The representative was defensive, accusatory and blatantly rude. I phoned Raymarine tech support. The tech told me to document the complaints and post it to their website. I did so on Nov 10, 2007. No reply. I phoned Raymarine warranty service on Dec 14. No reply. I phoned the VP of International Sales, no reply. I have a complete record of all of my attempts to resolve this situation amicably. To date, I have received absolutely no help from Raymarine, it's distributors nor my dealer. Sounds like a legitimate complaint to me... perhaps you have recourse through your credit card? I'm sure you've either thought of it or it isn't possible. The only quibble I have is re the UI... isn't this something that's independent of the jumping boat, screen blanking, etc.? Seems like that part should have been observable before purchase. I'm not sure how posting will help your efforts, but it will certainly alert others to be uber-cautious with their products (as we should be with all products, especially those costing $15K). Perhaps you can file a complaint with your Better Business Bureau, and then there is always the take-them-to-court option. -- "j" ganz @@ www.sailnow.com |
#8
posted to rec.boats.cruising
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Raymarine product horrors
Sounds like a legitimate complaint to me... perhaps you have recourse through your credit card? I'm sure you've either thought of it or it isn't possible. The only quibble I have is re the UI... isn't this something that's independent of the jumping boat, screen blanking, etc.? Seems like that part should have been observable before purchase. I'm not sure how posting will help your efforts, but it will certainly alert others to be uber-cautious with their products (as we should be with all products, especially those costing $15K). Perhaps you can file a complaint with your Better Business Bureau, and then there is always the take-them-to-court option. The BBB has no enforcement powers but will make inquiries on your behalf and will put the offending company in their files. Trouble is no one goes to the BBB to check to see a company is in their files. G |
#9
posted to rec.boats.cruising
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Raymarine product horrors
Once again I will state that you need to look at the system as a
whole. The display head my not have any problems, but there could be issues with devices on the SeaTalk bus. This possibly includes a SeaTalk GPS antenna and any other instruments. I have a C80 which runs the same software that is on the C120 and I've never seen any of the issues that you describe. The only difference between the C80 and the C120 (that I know of) is the size of the display. Since RayMarine has already replaced the system board on the display, this makes me believe that the problem lies elsewhere within the *system*. Who installed the system for you? Have you had the installer out to figure out what's going on? What other devices are in the SeaTalk bus? Have you reviewed the output of the diagnostics such as SeaTalk message errors? As far as RayMarine tech support, I have always found them very reasonable to deal with if you approach them with a reasonable attitide. -- Geoff |
#10
posted to rec.boats.cruising
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Raymarine product horrors
On Jan 29, 9:14 am, GeoffSchultz
wrote: Once again I will state that you need to look at the system as a whole. ... It seems quite possible that the refresh and positioning problems could be a result of network issues. A bad cable or connection or a faulty talker could be overwhelming the network with bad packets. This happens on LANs all the time and is one of the potential downsides of networked instrument systems. ... As far as RayMarine tech support, I have always found them very reasonable to deal with if you approach them with a reasonable attitide. ... I guess the tech support must be hit or miss. I've never gotten any satisfaction from them and I've tried hard. Also, my experience with my Raytheon radar has been mixed at best and I would not recommend it. Although, that's a moot point as they have moved on the their new tech. --Tom. |
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