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#22
posted to rec.boats.cruising
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Raymarine product horrors
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#23
posted to rec.boats.cruising
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Raymarine product horrors
larry wrote in
: cognisense wrote in news:30dfe109-f7f6-48a3-958c- : The one feature that I really wanted in the Raymarine was the ability to superimpose the radar image on top of the charts. This is a great feature when approaching an unknown and crowded anchorage - seeing the echoes of the other boats at anchor drawn over the depth contours gives me lots of heads up about where to potentially anchor. The guys at Vic Marine & Electric have shown me that you can get the same feature with Nobeltec and a Furuno radar. I'll be investigating that soon, and hope to have it on board before spring sets in. Oh, the reason your analog radar scan blobs come out of sync with your charts is the autorotation and auto-centering trying to keep up with the GPS data causing all the jumping around in the fix. Turn it off and it'll say sync'd until you figure out the GPS fix problem. I see Canada has similar laws to our warranty laws: http://law.unb.ca/cpwala/ Ah, look, here's BC! http://www.cba.org/BC/Public_Media/dal/credit.aspx You'll never be able to make the deafening noise a good lawyer can calling on your behalf...the national consumer laws at his fingertips...(c; I got Yamaha to take back a defective $8,400 jetski, here, in 1997....(c; |
#24
posted to rec.boats.cruising
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Raymarine product horrors
cognisense wrote in news:7d889c85-85a8-42b3-9f28-
: I understand that posting information to the internet leaves one open to all sorts of criticism and uninformed opinions, but I know in my heart that if I had seen these videos prior to purchasing the Raymarine products, I would have saved the enormous amount of money I put into it. The issue here is that YOUR system has a problem and you're implying that this is a generic issue. It isn't. I have a C80 in my system and know lots of other people who have Cxxx systems, and none of them have this issue. And believe me, cruisers love to sit around and talk about what problems they have. One of the major problems is how you're approaching your issues. Instead of coming to newsgroups/forums such as this and trying to resolve the problems, you post a video and supporting text which states how terrible RayMarine is and you try to extort RayMarine to return your money for the system. Somehow or another you're claiming that your system cost $15K. Excuse me, but the C120 is a $2000 device. What else is in this system? Clearly there's a lot of other equipment and something is mis- configured. I've asked a whole series of questions and you haven't answered any of them. Based upon other comments that you've made, it's fairly apparent that you installed and configured the system by yourself. You've talked about your "vendor" which is vastly different from "installer." These are complex systems and are far from plug-and-play. You may be a "software developer and systems architect", but that doesn't mean that you know squat about how to properly configure (and debug) this system. Instead of trying to resolve your issues, you want everyone to simply believe your video and text and go "Boo hoo, you poor thing. RayMarine is a terrible company and should give you your money back." What I think that they should do is offer to pay for a qualified installer to review your system and if the problem is with your installation, you will pay for the review plus time that they've spent resolving your isues and you'll make a public apology stating what a stupid jerk you've been. However, I'm not RayMarine and can't make any decisions for them. But I have a fairly complex system that I've lived with for 9 years and am quite familiar with. I've done extensive upgrades and debugging through the years, so I'm willing to help. I think that you'll also find others out here who can help. I'm not trying to state that RayMarine is great or makes the best systems around. Every system has warts and quirks, but in general once you get things running correctly, it works well. Your system clearly has problems and the fact that they've already replaced the system board in the C120 indicates that the problems lie elswhere. So instead of ringing your hands, doing the poor-me routine and generating videos which show that your system does have problems, why don't you try to resolve the issues? First off, it would be very useful if you described how your system is configured. How many SeaTalk busses are you using and what's attached to each of them? What kind of GPS are you using and where is it conencted? Assuming that you have a SeaTalk based GPS, have you tried disconnecting all of the other SeaTalk devices (and busses) to see if the problem goes away? Does the C120 connect to an autopilot and if so, who makes it and how is it connected? What do you see when you go into the system configuration menus? Do you see all of your devices and do you see any SeaTalk error message counts? Are you using NMEA and do you have NMEA Bridging turned on or off? -- Geoff www.GeoffSchultz.org P.S. Your video also shows you wandering through menus apparently trying to view tidal data. Why don't you simply enable tidal stations so that you can simply place the cursor over the "T" on the chart and view the data? It's much easier using the menus and/or "find nearest". |
#25
posted to rec.boats.cruising
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Raymarine product horrors
On Jan 29, 10:14 pm, larry wrote:
GPS is an analog system of precisely timed pulses, not unlike Loran C Fascinating post - regarding the inherent fallibility of GPS technology. That was a really good read - thanks. Prior to installing the Raymarine GPS, I've been using a Garmin GPS III + connected through a USB to serial connector into a laptop. I've never seen this type of behavior on the Garmin - but then again, the external antenna which I used on the Garmin was well away from any metal. The Raymarine is mounted on my brand new radar arch, about 6" away from an external Wi-Fi antenna and 4' away from the Raydome. I don't use the Wi-Fi antenna when I'm underway, and it's only about 1" diameter x 30" tall, so I'm not sure if that creates enough of a shadow to cause the problems. Here is a photo of the setup: http://anon.org/images/arch.jpg This photo was shot during the 2 months that Raymarine was replacing my E120's motherboard - so all you can see of the GPS is the white plastic bag covering the base - but it should give you an idea as to what the install looks like. By the way, Seatalk isn't rocket science. Connect Seatalk data wire Another exceedingly helpful thought. I'll certainly give it a try. |
#26
posted to rec.boats.cruising
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Raymarine product horrors
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#27
posted to rec.boats.cruising
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Raymarine product horrors
On Jan 30, 2:55 am, "Roger Long" wrote:
... I drove down and a tech came out and looked at my unit. I couldn't have been happier with the outcome. ... I've tried and failed miserably to get support from them while in Australia, New Zealand and Hawaii. If you add the price of an airplane ride, car and hotel into the "support" cost Furuno starts looking cheap... -- Tom. |
#28
posted to rec.boats.cruising
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Raymarine product horrors
larry wrote in news:Xns9A35D2BBAFB1noonehomecom@
208.49.80.253: By the way, Seatalk isn't rocket science. Connect Seatalk data wire (Yellow) to an RS-232C data in pin (pin 3 on the 25pin/pin 2 on the 9 pin) and hook Seatalk ground to computer data ground pin (7 on the 25, 5 on the 9). (I use little mini clips and made a snooping test cable.) Boot good old Hyperterm. Save you a dumb terminal ASCII.ht connection to make it easier to come back. Mine's on my laptop. Plug Seatalk Hyperterm and look at the data, yourself, as it streams by. At some point, after it has filled the buffer, pull the plug and look down through the data for noise and crazy bits. Seatalk isn't encrypted... You don't need to do this as software on the C120 will allow you to monitor the traffic on the NMEA and SeaTalk busses. I think that you'll find this in the System Integration screen. This is also where you'll see the error counts. -- Geoff www.GeoffSchultz.org |
#29
posted to rec.boats.cruising
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Raymarine product horrors
Geoff Schultz wrote in
: You don't need to do this as software on the C120 will allow you to monitor the traffic on the NMEA and SeaTalk busses. I think that you'll find this in the System Integration screen. This is also where you'll see the error counts. If it's not fast enough to render the raster....when does it have time to log data?? |
#30
posted to rec.boats.cruising
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Raymarine product horrors
On Jan 30, 12:10 am, cognisense wrote:
On Jan 29, 11:14 am, GeoffSchultz wrote: Once again I will state that you need to look at the system as a whole. The display head my not have any problems, but there could be issues with devices on the SeaTalk bus. Excellent points. I did have the GPS unit checked out with the E120, and they claimed it to be working fine. Also on the SeaTalk bus are the Wind/Speed/Depth instruments. When the E120 was off my boat, they performed flawlessly. I have a C80 which runs the same software that is on the C120 and I've never seen any of the issues that you describe. I'm certainly very happy for you that your system is working well. Why mine is flawed is something that seems to confound my dealer as well as the Raymarine distributor here in Canada. Have you reviewed the output of the diagnostics such as SeaTalk message errors? That's another excellent suggestion. I'll look into this and report back. It sure would have been nice if one of the Raymarine techs had suggested it. But, as I've stated in other posts, they've ignored my emails for over 60 days now. And believe me, my emails were very, very politely written. All bitterness you or others might detect in my videos was definitely not in the emails - and only exist in the videos because this struggle has been going on all summer long and I've been forced into taking my grievances public. You have every right to be upset. I have avoided the new Raymaine plotters because they are based on a Windows OS. Well reliable a mobile OS is not designed to be mission critical. I believe part of your problem may be the Navionics cards themselves. Specifically the memory chip may be causing the back plain bus to hang causing the screen blanks. May I suggest you try a card that is known to be in good operating order. Also remove all the interfaces to the unit except the GPS. Note that you can check the GPS with a laptop using its NEMA interface. With respect to the radar being outof synce you may need to add a Gyro to your system. Good luck. Bob "Nightingale" Beneteau 331 |
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