On May 21, 7:15*am, Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c"









wrote:
On May 20, 9:11*pm, L G wrote:
I bought a new reel two weeks ago and used it on a fishing trip last
weekend. *When I caught my first fish the bail on the spinning reel
opened completely - the line guide, bearings, screw, etc all went flying
overboard.

I contacted Penn and had the schematic in front of me. *I explained the
situation to the woman and read off the parts I needed to repair the
reel. *The short version is she gave me the option of paying about $20
for replacement parts for a brand new $125 reel, driving 40 miles to the
nearest service center to drop it off and pick it up at a later date, or
taking a return call from a technician. *I told her options 1 and 2
weren't acceptable and asked for the return call. *In an hour I got a
call from a guy at Penn who started the conversation by asking for my
address. *I gave it to him and he said all of the parts would be in the
mail the same day. *I asked him if I should put Loctite on the screw and
he said it wasn't necessary and that the lock washer was probably not
installed.

The reason for my post is that there are some very good companies and
some not so good. *Garmin, for example, is at the top of my list for
customer service. *Fenwick is another for fresh water rods and Shimano
took great care of a small problem with a new reel without a question. *
In this case, the woman in customer service didn't have the authority to
satisfy a customer but they do have people who can. *Those tiny parts
will cost THEM maybe $5 to send to me. *The moral of the story, with
Penn at least, is you have to speak to the right person. *If you have a
legitimate problem, they will take care of you.

I promised her to post the results of my problem on the internet and
here it is. *Penn is a very good company if you speak to the right person.

Penn reels suck, period. Highly over rated, uncomfortable to operate,
and the plastic ones are built cheap.

I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa
Acudepth. The later only because it has an acurate depth counter, and
the handle is very well designed for the hand.

For poles, it's ALL Walker 10 footers. They have a yellow section at
the last 6 inches. This feature is awesome for evening fishing. The
Stern light illuminates the tip for ease of movement spotting.

I prefer my Penn Reels to the other "gold" models that I have.... I
don't care for the plastic ones, though. *Never have had a problem
with them.

I try to buy quality and American made products. Blue Runner is the
Bayliner of reels.... though made offshore, as nearly as I can
determine.... nobody I know of sells them but big box stores...

Never did get the depth counter thing.... fishing in my area, unless
you have a protractor on the line and are fast on the calculator, you
are only measuring length of line payed out... not depth.

--

Forté Agent 6.00 Build 1186

"Twenty years from now you will be more disappointed by
the things you didn't do than by the ones you did do.
So, throw off the bowlines. Sail away from the safe harbor.
Catch the trade winds in your sails.
Explore. Dream. Discover." * - Unknown

Grady-White Gulfstream, out of Oak Island, NC.

Homepage
*http://pamandgene.tranquilrefuge.net/boating/the_boat/my_boat.htm

I have a Zebco 202 that my grandpa bought me when I was 10. Caught a
lot of bluegill and catfish with it....

In article 5d487c95-bf9a-4bbe-ad6f-206e38d774b1
@x3g2000yqj.googlegroups.com, says...

On May 21, 7:15*am, Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c"









wrote:
On May 20, 9:11*pm, L G wrote:
I bought a new reel two weeks ago and used it on a fishing trip last
weekend. *When I caught my first fish the bail on the spinning reel
opened completely - the line guide, bearings, screw, etc all went flying
overboard.

I contacted Penn and had the schematic in front of me. *I explained the
situation to the woman and read off the parts I needed to repair the
reel. *The short version is she gave me the option of paying about $20
for replacement parts for a brand new $125 reel, driving 40 miles to the
nearest service center to drop it off and pick it up at a later date, or
taking a return call from a technician. *I told her options 1 and 2
weren't acceptable and asked for the return call. *In an hour I got a
call from a guy at Penn who started the conversation by asking for my
address. *I gave it to him and he said all of the parts would be in the
mail the same day. *I asked him if I should put Loctite on the screw and
he said it wasn't necessary and that the lock washer was probably not
installed.

The reason for my post is that there are some very good companies and
some not so good. *Garmin, for example, is at the top of my list for
customer service. *Fenwick is another for fresh water rods and Shimano
took great care of a small problem with a new reel without a question. *
In this case, the woman in customer service didn't have the authority to
satisfy a customer but they do have people who can. *Those tiny parts
will cost THEM maybe $5 to send to me. *The moral of the story, with
Penn at least, is you have to speak to the right person. *If you have a
legitimate problem, they will take care of you.

I promised her to post the results of my problem on the internet and
here it is. *Penn is a very good company if you speak to the right person.

Penn reels suck, period. Highly over rated, uncomfortable to operate,
and the plastic ones are built cheap.

I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa
Acudepth. The later only because it has an acurate depth counter, and
the handle is very well designed for the hand.

For poles, it's ALL Walker 10 footers. They have a yellow section at
the last 6 inches. This feature is awesome for evening fishing. The
Stern light illuminates the tip for ease of movement spotting.

I prefer my Penn Reels to the other "gold" models that I have.... I
don't care for the plastic ones, though. *Never have had a problem
with them.

I try to buy quality and American made products. Blue Runner is the
Bayliner of reels.... though made offshore, as nearly as I can
determine.... nobody I know of sells them but big box stores...

Never did get the depth counter thing.... fishing in my area, unless
you have a protractor on the line and are fast on the calculator, you
are only measuring length of line payed out... not depth.

--

Forté Agent 6.00 Build 1186

"Twenty years from now you will be more disappointed by
the things you didn't do than by the ones you did do.
So, throw off the bowlines. Sail away from the safe harbor.
Catch the trade winds in your sails.
Explore. Dream. Discover." * - Unknown

Grady-White Gulfstream, out of Oak Island, NC.

Homepage
*http://pamandgene.tranquilrefuge.net/boating/the_boat/my_boat.htm

I have a Zebco 202 that my grandpa bought me when I was 10. Caught a
lot of bluegill and catfish with it....

I'd sure hate to have to just about re-build all of my reels twice a
year!

Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c"
wrote:


On May 20, 9:11 pm, L wrote:

I bought a new reel two weeks ago and used it on a fishing trip last
weekend. When I caught my first fish the bail on the spinning reel
opened completely - the line guide, bearings, screw, etc all went flying
overboard.

I contacted Penn and had the schematic in front of me. I explained the
situation to the woman and read off the parts I needed to repair the
reel. The short version is she gave me the option of paying about $20
for replacement parts for a brand new $125 reel, driving 40 miles to the
nearest service center to drop it off and pick it up at a later date, or
taking a return call from a technician. I told her options 1 and 2
weren't acceptable and asked for the return call. In an hour I got a
call from a guy at Penn who started the conversation by asking for my
address. I gave it to him and he said all of the parts would be in the
mail the same day. I asked him if I should put Loctite on the screw and
he said it wasn't necessary and that the lock washer was probably not
installed.

The reason for my post is that there are some very good companies and
some not so good. Garmin, for example, is at the top of my list for
customer service. Fenwick is another for fresh water rods and Shimano
took great care of a small problem with a new reel without a question.
In this case, the woman in customer service didn't have the authority to
satisfy a customer but they do have people who can. Those tiny parts
will cost THEM maybe $5 to send to me. The moral of the story, with
Penn at least, is you have to speak to the right person. If you have a
legitimate problem, they will take care of you.

I promised her to post the results of my problem on the internet and
here it is. Penn is a very good company if you speak to the right person.

Penn reels suck, period. Highly over rated, uncomfortable to operate,
and the plastic ones are built cheap.

I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa
Acudepth. The later only because it has an acurate depth counter, and
the handle is very well designed for the hand.

For poles, it's ALL Walker 10 footers. They have a yellow section at
the last 6 inches. This feature is awesome for evening fishing. The
Stern light illuminates the tip for ease of movement spotting.

I prefer my Penn Reels to the other "gold" models that I have.... I
don't care for the plastic ones, though. Never have had a problem
with them.

I try to buy quality and American made products. Blue Runner is the
Bayliner of reels.... though made offshore, as nearly as I can
determine.... nobody I know of sells them but big box stores...

Never did get the depth counter thing.... fishing in my area, unless
you have a protractor on the line and are fast on the calculator, you
are only measuring length of line payed out... not depth.






I don't read that moron's posts. The reel is a 750ssm. I have more
Shimano reels than Penn.

Wayne B wrote:
On Sat, 21 May 2011 08:32:10 -0400,
wrote:


I wash the reels off with
fresh water after every use, and "field strip" them twice a season to
clean out gook, old grease, et cetera. About every three years, I send
the Penn reels off to Penn for a dusting and cleaning, during which any
worn parts are replaced.

That's an impressive maintenance regime Harold, very impressive. All
you need now is a boat.

Even when he had a boat he never used it.