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Penn Customer Service
I bought a new reel two weeks ago and used it on a fishing trip last
weekend. When I caught my first fish the bail on the spinning reel opened completely - the line guide, bearings, screw, etc all went flying overboard. I contacted Penn and had the schematic in front of me. I explained the situation to the woman and read off the parts I needed to repair the reel. The short version is she gave me the option of paying about $20 for replacement parts for a brand new $125 reel, driving 40 miles to the nearest service center to drop it off and pick it up at a later date, or taking a return call from a technician. I told her options 1 and 2 weren't acceptable and asked for the return call. In an hour I got a call from a guy at Penn who started the conversation by asking for my address. I gave it to him and he said all of the parts would be in the mail the same day. I asked him if I should put Loctite on the screw and he said it wasn't necessary and that the lock washer was probably not installed. The reason for my post is that there are some very good companies and some not so good. Garmin, for example, is at the top of my list for customer service. Fenwick is another for fresh water rods and Shimano took great care of a small problem with a new reel without a question. In this case, the woman in customer service didn't have the authority to satisfy a customer but they do have people who can. Those tiny parts will cost THEM maybe $5 to send to me. The moral of the story, with Penn at least, is you have to speak to the right person. If you have a legitimate problem, they will take care of you. I promised her to post the results of my problem on the internet and here it is. Penn is a very good company if you speak to the right person. |
Penn Customer Service
On May 20, 9:11*pm, L G wrote:
I bought a new reel two weeks ago and used it on a fishing trip last weekend. *When I caught my first fish the bail on the spinning reel opened completely - the line guide, bearings, screw, etc all went flying overboard. I contacted Penn and had the schematic in front of me. *I explained the situation to the woman and read off the parts I needed to repair the reel. *The short version is she gave me the option of paying about $20 for replacement parts for a brand new $125 reel, driving 40 miles to the nearest service center to drop it off and pick it up at a later date, or taking a return call from a technician. *I told her options 1 and 2 weren't acceptable and asked for the return call. *In an hour I got a call from a guy at Penn who started the conversation by asking for my address. *I gave it to him and he said all of the parts would be in the mail the same day. *I asked him if I should put Loctite on the screw and he said it wasn't necessary and that the lock washer was probably not installed. The reason for my post is that there are some very good companies and some not so good. *Garmin, for example, is at the top of my list for customer service. *Fenwick is another for fresh water rods and Shimano took great care of a small problem with a new reel without a question. * In this case, the woman in customer service didn't have the authority to satisfy a customer but they do have people who can. *Those tiny parts will cost THEM maybe $5 to send to me. *The moral of the story, with Penn at least, is you have to speak to the right person. *If you have a legitimate problem, they will take care of you. I promised her to post the results of my problem on the internet and here it is. *Penn is a very good company if you speak to the right person. Penn reels suck, period. Highly over rated, uncomfortable to operate, and the plastic ones are built cheap. I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa Acudepth. The later only because it has an acurate depth counter, and the handle is very well designed for the hand. For poles, it's ALL Walker 10 footers. They have a yellow section at the last 6 inches. This feature is awesome for evening fishing. The Stern light illuminates the tip for ease of movement spotting. |
Penn Customer Service
Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c" wrote: I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa Acudepth. The later only because it has an acurate depth counter, and the handle is very well designed for the hand. For poles, it's ALL Walker 10 footers. They have a yellow section at the last 6 inches. This feature is awesome for evening fishing. The Stern light illuminates the tip for ease of movement spotting. I prefer my Penn Reels to the other "gold" models that I have.... I don't care for the plastic ones, though. Never have had a problem with them. I try to buy quality and American made products. Blue Runner is the Bayliner of reels.... though made offshore, as nearly as I can determine.... nobody I know of sells them but big box stores... Never did get the depth counter thing.... fishing in my area, unless you have a protractor on the line and are fast on the calculator, you are only measuring length of line payed out... not depth. I think I have about 8 or 9 "usual" reels these days, including a brand new Penn Slammer 460 spinning reel I've had for years that I spooled up but haven't used. I have two Shimano salt water baitcasting reels, small ones; a larger Shimano Charter Special reel with a lever drag for trolling; two large Penn salt water spinning reels and two small Penn salt water spinning reels. I also have two fly reels. I sold off and gave away my heavy fishing gear years ago. I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. Friend of mine who lives in Milford, CT., found an old rod and reel of mine in his garage. It's been there for 50 years. He lives year around at the beach. My gear was sitting in an old barrel, along with a couple of oars and a wood boathook. He said the reel still worked. I might stop by to visit it on my trip to Connecticut this summer. I think it was a Penn reel, but I don't remember. Nothing big; used it to catch porgies, stripers and snapper blues. |
Penn Customer Service
On Sat, 21 May 2011 08:32:10 -0400, Harryk
wrote: I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. That's an impressive maintenance regime Harold, very impressive. All you need now is a boat. I have a 30 year old Penn 6/0 sal****er reel that I carry around with us. It has never had any maintenance at all and still works just fine. In the last week it has caught 4 Mahi Mahis, a Bonito and a Tuna, all but one on pink and white Rattle Jet lures. The Rattle Jets are just about the most effective fish magnets I've ever used. http://www.basspro.com/C-H-Lures-Rattle-Jet-Sal****er-Lure-Rigged/product/8221/-952717 My only complaint with the Penn is that it does not hold enough line. Something big hit it a few days ago north of Palm Beach and spooled out 200 yards of 120 pound mono, against the drag, within about 30 seconds. Hit and run attack, wish I'd caught a glimpse of it. |
Penn Customer Service
Wayne B wrote:
On Sat, 21 May 2011 08:32:10 -0400, wrote: I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. That's an impressive maintenance regime Harold, very impressive. All you need now is a boat. I'd said "eat me, w'hine," but...who knows where your mouth has been, eh? |
Penn Customer Service
Gene wrote:
On Sat, 21 May 2011 09:56:42 -0400, Wayne B wrote: On Sat, 21 May 2011 08:32:10 -0400, wrote: I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. That's an impressive maintenance regime Harold, very impressive. All you need now is a boat. I have a 30 year old Penn 6/0 sal****er reel that I carry around with us. It has never had any maintenance at all and still works just fine. In the last week it has caught 4 Mahi Mahis, a Bonito and a Tuna, all but one on pink and white Rattle Jet lures. The Rattle Jets are just about the most effective fish magnets I've ever used. http://www.basspro.com/C-H-Lures-Rattle-Jet-Sal****er-Lure-Rigged/product/8221/-952717 My only complaint with the Penn is that it does not hold enough line. Something big hit it a few days ago north of Palm Beach and spooled out 200 yards of 120 pound mono, against the drag, within about 30 seconds. Hit and run attack, wish I'd caught a glimpse of it. North Atlantic Boomer..... More likely, he snagged something on the bottom. |
Penn Customer Service
On May 21, 8:15*am, Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c" wrote: On May 20, 9:11*pm, L G wrote: I bought a new reel two weeks ago and used it on a fishing trip last weekend. *When I caught my first fish the bail on the spinning reel opened completely - the line guide, bearings, screw, etc all went flying overboard. I contacted Penn and had the schematic in front of me. *I explained the situation to the woman and read off the parts I needed to repair the reel. *The short version is she gave me the option of paying about $20 for replacement parts for a brand new $125 reel, driving 40 miles to the nearest service center to drop it off and pick it up at a later date, or taking a return call from a technician. *I told her options 1 and 2 weren't acceptable and asked for the return call. *In an hour I got a call from a guy at Penn who started the conversation by asking for my address. *I gave it to him and he said all of the parts would be in the mail the same day. *I asked him if I should put Loctite on the screw and he said it wasn't necessary and that the lock washer was probably not installed. The reason for my post is that there are some very good companies and some not so good. *Garmin, for example, is at the top of my list for customer service. *Fenwick is another for fresh water rods and Shimano took great care of a small problem with a new reel without a question. * In this case, the woman in customer service didn't have the authority to satisfy a customer but they do have people who can. *Those tiny parts will cost THEM maybe $5 to send to me. *The moral of the story, with Penn at least, is you have to speak to the right person. *If you have a legitimate problem, they will take care of you. I promised her to post the results of my problem on the internet and here it is. *Penn is a very good company if you speak to the right person. Penn reels suck, period. Highly over rated, uncomfortable to operate, and the plastic ones are built cheap. I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa Acudepth. The later only because it has an acurate depth counter, and the handle is very well designed for the hand. For poles, it's ALL Walker 10 footers. They have a yellow section at the last 6 inches. This feature is awesome for evening fishing. The Stern light illuminates the tip for ease of movement spotting. I prefer my Penn Reels to the other "gold" models that I have.... I don't care for the plastic ones, though. *Never have had a problem with them. I try to buy quality and American made products. Blue Runner is the Bayliner of reels.... though made offshore, as nearly as I can determine.... nobody I know of sells them but big box stores... Never did get the depth counter thing.... fishing in my area, unless you have a protractor on the line and are fast on the calculator, you are only measuring length of line payed out... not depth. -- Forté Agent 6.00 Build 1186 "Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So, throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." * - Unknown Grady-White Gulfstream, out of Oak Island, NC. Homepage *http://pamandgene.tranquilrefuge.net/boating/the_boat/my_boat.htm- Hide quoted text - - Show quoted text - Blue Runner is the Bayliner of reels.... though made offshore, as nearly as I can determine.... nobody I know of sells them but big box stores... Really? I love mine. Freshwater only, it's given me ZERO problems. My Wife bought it off of friends who ran a Tackle Shop for an anniversary present. I got it with the matching pole. As for the Acudepth, I use Dipsy Divers, and need an accurate line out count. I also use Torpedo Divers, made by a guy in my area. They look like they sound, a Torpedo. Made of lead (painted). When you use them, I get 35 feet down from 53 feet of line out. When using a " Hotlips " (a diving lure ) ..157 feet of line out, gets me 35 feet down. Pickeral smash the Hotlips !!! |
Penn Customer Service
On May 21, 8:15*am, Gene wrote:
On Fri, 20 May 2011 18:18:35 -0700 (PDT), "*e#c" wrote: On May 20, 9:11*pm, L G wrote: I bought a new reel two weeks ago and used it on a fishing trip last weekend. *When I caught my first fish the bail on the spinning reel opened completely - the line guide, bearings, screw, etc all went flying overboard. I contacted Penn and had the schematic in front of me. *I explained the situation to the woman and read off the parts I needed to repair the reel. *The short version is she gave me the option of paying about $20 for replacement parts for a brand new $125 reel, driving 40 miles to the nearest service center to drop it off and pick it up at a later date, or taking a return call from a technician. *I told her options 1 and 2 weren't acceptable and asked for the return call. *In an hour I got a call from a guy at Penn who started the conversation by asking for my address. *I gave it to him and he said all of the parts would be in the mail the same day. *I asked him if I should put Loctite on the screw and he said it wasn't necessary and that the lock washer was probably not installed. The reason for my post is that there are some very good companies and some not so good. *Garmin, for example, is at the top of my list for customer service. *Fenwick is another for fresh water rods and Shimano took great care of a small problem with a new reel without a question. * In this case, the woman in customer service didn't have the authority to satisfy a customer but they do have people who can. *Those tiny parts will cost THEM maybe $5 to send to me. *The moral of the story, with Penn at least, is you have to speak to the right person. *If you have a legitimate problem, they will take care of you. I promised her to post the results of my problem on the internet and here it is. *Penn is a very good company if you speak to the right person. Penn reels suck, period. Highly over rated, uncomfortable to operate, and the plastic ones are built cheap. I use Blue Runner ( ALL metal, and built like a tank ) , and Diawa Acudepth. The later only because it has an acurate depth counter, and the handle is very well designed for the hand. For poles, it's ALL Walker 10 footers. They have a yellow section at the last 6 inches. This feature is awesome for evening fishing. The Stern light illuminates the tip for ease of movement spotting. I prefer my Penn Reels to the other "gold" models that I have.... I don't care for the plastic ones, though. *Never have had a problem with them. I try to buy quality and American made products. Blue Runner is the Bayliner of reels.... though made offshore, as nearly as I can determine.... nobody I know of sells them but big box stores... Never did get the depth counter thing.... fishing in my area, unless you have a protractor on the line and are fast on the calculator, you are only measuring length of line payed out... not depth. -- Forté Agent 6.00 Build 1186 "Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do. So, throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover." * - Unknown Grady-White Gulfstream, out of Oak Island, NC. Homepage *http://pamandgene.tranquilrefuge.net/boating/the_boat/my_boat.htm- Hide quoted text - - Show quoted text - I forgot, the other thing about Penn Reels, is the totally ****ty attaching to the pole method they have. It looks absolutely cheap. |
Penn Customer Service
On Sat, 21 May 2011 10:15:21 -0400, Harryk
wrote: Gene wrote: On Sat, 21 May 2011 09:56:42 -0400, Wayne B wrote: On Sat, 21 May 2011 08:32:10 -0400, wrote: I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. That's an impressive maintenance regime Harold, very impressive. All you need now is a boat. I have a 30 year old Penn 6/0 sal****er reel that I carry around with us. It has never had any maintenance at all and still works just fine. In the last week it has caught 4 Mahi Mahis, a Bonito and a Tuna, all but one on pink and white Rattle Jet lures. The Rattle Jets are just about the most effective fish magnets I've ever used. http://www.basspro.com/C-H-Lures-Rattle-Jet-Sal****er-Lure-Rigged/product/8221/-952717 My only complaint with the Penn is that it does not hold enough line. Something big hit it a few days ago north of Palm Beach and spooled out 200 yards of 120 pound mono, against the drag, within about 30 seconds. Hit and run attack, wish I'd caught a glimpse of it. North Atlantic Boomer..... More likely, he snagged something on the bottom. Not likely at all - trolling on the surface in over 50 ft of water. We had something hit a cedar plug last year south of the Turks and Caicos in over 1000 ft of water. It almost spooled out the reel but snapped the leader just as I cranked the drag down full on. |
Penn Customer Service
On Sat, 21 May 2011 10:13:58 -0400, Harryk
wrote: Wayne B wrote: On Sat, 21 May 2011 08:32:10 -0400, wrote: I wash the reels off with fresh water after every use, and "field strip" them twice a season to clean out gook, old grease, et cetera. About every three years, I send the Penn reels off to Penn for a dusting and cleaning, during which any worn parts are replaced. That's an impressive maintenance regime Harold, very impressive. All you need now is a boat. I'd said "eat me, w'hine," but...who knows where your mouth has been, eh? Potty mouthing again Harold? That's not very clever or articulate for one so well schooled as you. Or did you learn that at the Brick Layers union hall? |
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