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#1
posted to rec.boats
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Kudos to Dell
Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. |
#2
posted to rec.boats
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Kudos to Dell
On Aug 30, 10:09*am, hk wrote:
Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. Wow, that's an absolutely incredible story, thank you very much for sharing that with us. |
#3
posted to rec.boats
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Kudos to Dell
On Aug 30, 10:52*am, wrote:
On Aug 30, 10:09*am, hk wrote: Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. Wow, that's an absolutely incredible story, thank you very much for sharing that with us.- Hide quoted text - - Show quoted text - C'mon loog, did you really read a harrytale.. ? |
#4
posted to rec.boats
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Dell's Quality Control Issues NOT Going Away
Dell Quality Control Issues Not Going Away
Dell continues to battle quality control problems, and is now offering make-goods to customers who bought 17-inch notebooks with LCD problems. Lionel Menchacha, at Dell's corporate blog, writes: Here's what they found: on some 17-inch LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks, a one pixel wide vertical line may develop across the LCD screen over time. Systems that may be affected by this issue shipped from Nov. 2004 through Oct 2006. Here's what we're doing: for affected systems, Dell is offering to replace any LCD that develops a vertical line within three years of purchase, at no charge for parts and labor. Also, Dell will offer refunds to customers who paid Dell to replace defective LCDs with this issue. The ongoing issues haven't escaped the notice of MGI Research, which offered up this remark: Recent data points indicate that on top of mounting corporate governance and sluggish growth issues . . . Dell may be also battling quality control problems. The quality problem relates to low end servers, laptops, and desktops, not the high-end server models. Channel checks indicate a noticeable increase in the number of machines that need to be serviced by Dell in the field shortly after delivery, and also units returned to Dell for replacement/repair. http://www.crn.com/it-channel/198900549 MGI adds: The rise of problems with low end servers and desktops is troubling -- and our checks indicate that it is costing Dell money and starting to erode its brand. The timing of this quality lapse could not be worse for management, considering the recent announcements about errors in accounting and lax financial controls. An executive of a system builder that often competes with Dell said he finds the company has been much less cost-competitive since Michael Dell has returned to the CEO position at the company, and that the PC maker is exhibiting a certain amount of "confusion" in competing for business throughout this quarter. Cost issues and turmoil appear to be piling on to Dell's quality issues from last year, when the company recalled 4.2 million notebook batteries due to fire hazards. For its part, though, Dell has said it has found its response to customers with quality or technical problems has improved wrote: On Aug 30, 10:52 am, wrote: On Aug 30, 10:09 am, hk wrote: Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. Wow, that's an absolutely incredible story, thank you very much for sharing that with us.- Hide quoted text - - Show quoted text - C'mon loog, did you really read a harrytale.. ? |
#5
posted to rec.boats
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Kudos to Dell
On Aug 30, 10:52*am, wrote:
On Aug 30, 10:09*am, hk wrote: Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. Wow, that's an absolutely incredible story, thank you very much for sharing that with us.- Hide quoted text - - Show quoted text - Scotty, are you saying that you believe Harry to be less than honest? Say it isn't so!!!!! Going racing today? |
#6
posted to rec.boats
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Kudos to Dell
On Aug 30, 11:26*am, wrote:
On Aug 30, 10:52*am, wrote: On Aug 30, 10:09*am, hk wrote: Well, nephew with a new Dell laptop sent me his older Dell laptop to "clean up, update, and send to another relative" in his senior year of high school in Flor-ida. Said used laptop, about a year old, and pretty nice, seemed to have lost its wireless ability. An hour or two futzing around with it indicated to me that it wasn't a software or VISTA problem, though I am no expert on wireless matters. An external wireless card, though, worked. Hmmmm. So I opened up a panel on the back of the laptop and voila, discovered that one of two wires coming out of the innards had detached itself from the wireless card and...worse...the itty bitty connector that held the wire onto the card was...missing. The other connector was one I had never seen before and I just knew it wasn't a radio shack item. So I called Dell and after an hour of wading through automated responses, transfers, and several semi-English speakers somewhere in the known universe (maybe), I was connected to a woman who seemed to understand the problem. She said I would be contacted by a service company. Sure enough, a tech called the other day and made an appointment to come out here. He had a number of parts with him, including a new motherboard (not necessary), and a new "back" to the computer case, which was necessary, because built into the the back was a set of wires, the antenna for the wireless card, and the loose ends had the right connectors on them. These roadie techs don't solder...so he replaced the back. And he found the missing connector. Very competent guy, too. Taking these laptops completely apart is not something I would do. All is well with the laptop, and it'll be on its way to Flor-ida next week. Damned nice laptop. Wow, that's an absolutely incredible story, thank you very much for sharing that with us.- Hide quoted text - - Show quoted text - Scotty, are you saying that you believe Harry to be less than honest? Say it isn't so!!!!! Going racing today?- Hide quoted text - - Show quoted text - Not today, waiting for parts.. The Mouse was running real hard in deep mud last week and tore the rear end out of the bike.. The other bike is also waiting a part, just hope we can get them back together for the next sanctioned race on the 15th |
#7
posted to rec.boats
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Dell's Quality Control Issues NOT Going Away
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#8
posted to rec.boats
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Kudos to Dell
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