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First recorded activity by BoatBanter: Apr 2007
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Default Good Service from Raymarine

HK wrote:
Short Wave Sportfishing wrote:
On Sun, 02 Dec 2007 22:50:09 -0500, Wayne.B
wrote:

On Mon, 03 Dec 2007 03:04:54 GMT, Short Wave Sportfishing
wrote:

Um...no - Raytheon does not have any interest in Raymarine.

The Recreational Products Division was sold to management in a
levereged buy out with backing from British private equity firm
administered by KPMG.

It has no affiliation to Raytheon.
Which is really too bad because Raytheon made some first rate
equipment.


Yeah they did, but the entire rec marine engineering staff came with
the buy out.

Don't know if they are still there though.



Since it was a management buy-out and therefore there was some incentive
for the company to "make it," maybe some did. In the usual conglomerate
buy-out these days, the best thing smart employees usually can do is
desert the stinking ship before the massive layoffs begin.

I've actually seen a tee-shirt saying "Screw the New Corporate Owners
Before They Screw Us!"


It sounds like they are the kind of employee everyone wished would quit.

  #52   Report Post  
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BAR BAR is offline
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Default Good Service from Raymarine

JoeSpareBedroom wrote:
wrote in message
...
On Dec 2, 8:36 pm, "JoeSpareBedroom" wrote:
wrote in message

...





On Dec 2, 8:23 pm, "JoeSpareBedroom" wrote:
wrote in message
...
On Dec 2, 7:59 pm, "JoeSpareBedroom" wrote:
wrote in message
...
On Dec 2, 7:28 pm, "JoeSpareBedroom"
wrote:
"HK" wrote in message
. ..
Sorry to interrupt the usual drivel in here, but
I did want to report good customer service from Raymarine.
I have a Ray fishfinder/depthfinder on son of Yo Ho. I didn't
think
the
display was bright enough, so last September I called and
asked
what
to
do. I was told to simply return the unit after the boating
season
and
Ray's service department would look it over.
Sent the unit back last week, got a phone call Wednesday, told
there
was
nothing out of the ordinary, but the company was sending a
brand
new
unit
just to make sure.
It arrived yesterday.
Cool.
Oh...side benefit...everyone I spoke with at Ray spoke English
properly,
with a solid Yankee accent!
I'd tell you what's paying for that great service, but it would
turn
this
into a political discussion. It's enough to say that it's your
tax
dollars,
and that you should buy as much RTN stock as you can afford,
along
with
some
HRS.- Hide quoted text -
- Show quoted text -
Aren't you the one who went all tin foil hat about some kids
website
a
couple of months back?
No. You must be imagining that.
Right now, explain how you came to that conclusion based on what I
said.
Do
it carefully. Remember that you are disabled.- Hide quoted text -
- Show quoted text -
No Joe, it was you. You freaked out and told us we were all
downloading some malware by clicking on the kids site. The kid post
the site every few months, been doing it for years... smerk...
OK. You're right.
Now, explain your tin foil hat bull****, and how it made sense as a
response
to my stock suggestions.- Hide quoted text -
- Show quoted text -
I think you see conspiracy where it is not, and I think your personal
politics leads your imagination. I think you read a lot but can't
process all that information logically, or put it to practical use. I
think you either have some insider info (doubt it) or are seeing
things again when it comes to your stock call.... Hows that for
disabled? :O
Are you saying that Raytheon's defense business doesn't make an important
contribution to the quality of its tech support for its other customers?
That's what I said in the paragraph which I've repeated below, in case
you've already lost track of the conversation.

No, but I have grown bored of it



You are a terrible dancer.


You have two left feet!
  #53   Report Post  
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BAR BAR is offline
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First recorded activity by BoatBanter: Jun 2007
Posts: 1,728
Default Good Service from Raymarine

HK wrote:
Short Wave Sportfishing wrote:
On Sun, 02 Dec 2007 22:50:09 -0500, Wayne.B
wrote:

On Mon, 03 Dec 2007 03:04:54 GMT, Short Wave Sportfishing
wrote:

Um...no - Raytheon does not have any interest in Raymarine.

The Recreational Products Division was sold to management in a
levereged buy out with backing from British private equity firm
administered by KPMG.

It has no affiliation to Raytheon.
Which is really too bad because Raytheon made some first rate
equipment.


Yeah they did, but the entire rec marine engineering staff came with
the buy out.

Don't know if they are still there though.



Since it was a management buy-out and therefore there was some incentive
for the company to "make it," maybe some did. In the usual conglomerate
buy-out these days, the best thing smart employees usually can do is
desert the stinking ship before the massive layoffs begin.


I assume you have never been offered a retention bonus?

I've actually seen a tee-shirt saying "Screw the New Corporate Owners
Before They Screw Us!"


That depends, sometimes the New Corporate Owners are better than the Old
Corporate Owners.

  #54   Report Post  
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Posts: 3,543
Default Good Service from Raymarine

On Mon, 03 Dec 2007 06:35:43 -0500, HK wrote:

Wayne.B wrote:
On Sun, 02 Dec 2007 18:55:49 -0500, HK wrote:
Sorry to interrupt the usual drivel in here, but
I did want to report good customer service from Raymarine.

I have a Ray fishfinder/depthfinder on son of Yo Ho. I didn't think the
display was bright enough, so last September I called and asked what to
do. I was told to simply return the unit after the boating season and
Ray's service department would look it over.

Sent the unit back last week, got a phone call Wednesday, told there was
nothing out of the ordinary, but the company was sending a brand new
unit just to make sure.

It arrived yesterday.

Cool.

Oh...side benefit...everyone I spoke with at Ray spoke English properly,
with a solid Yankee accent!

================================================== =
That's good to know but I can tell you from personal experience that
if you had bought a Furuno, the display would have been bright enough
right out of the box. I have to turn ours way down at night to keep
from being blinded by it. It is highly visible in direct sunlight on
the flybridge and that was a deciding factor in buying it.

If you take a look around at what commercial fisherman are using, well
over 90% are Furuno.





Sure, Dwayne, whatever you say. I had a Furuno fishfinder on the
original YoHo and was unimpressed by it, but I am sure your experiences
with Furuno fishfinders on the flying bridge of your RV are relevant.


Harry, there were lots of times in the bay when I thought my fishfinder was
a total piece of trash. It was a Lowrance. Pure garbage.

Then someone mentioned the possibility that I was not over any fish. What
an eye opener! After a while, I thought it was a pretty decent unit.
--
John H
  #55   Report Post  
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HK HK is offline
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Posts: 13,347
Default Good Service from Raymarine

Short Wave Sportfishing wrote:
On Sun, 02 Dec 2007 22:45:12 -0500, Wayne.B
wrote:

On Sun, 02 Dec 2007 18:55:49 -0500, HK wrote:
Sorry to interrupt the usual drivel in here, but
I did want to report good customer service from Raymarine.

I have a Ray fishfinder/depthfinder on son of Yo Ho. I didn't think the
display was bright enough, so last September I called and asked what to
do. I was told to simply return the unit after the boating season and
Ray's service department would look it over.

Sent the unit back last week, got a phone call Wednesday, told there was
nothing out of the ordinary, but the company was sending a brand new
unit just to make sure.

It arrived yesterday.

Cool.

Oh...side benefit...everyone I spoke with at Ray spoke English properly,
with a solid Yankee accent!

================================================== =
That's good to know but I can tell you from personal experience that
if you had bought a Furuno, the display would have been bright enough
right out of the box. I have to turn ours way down at night to keep
from being blinded by it. It is highly visible in direct sunlight on
the flybridge and that was a deciding factor in buying it.

If you take a look around at what commercial fisherman are using, well
over 90% are Furuno.


When I bought my first Contender, I looked at both systems and didn't
see a lot of difference - both quality small boat systems.

I went with Raymarine only because I have a family connection to
Raytheon and up to that point, always used Raytheon marine equipment.
And I will admit to being a "brand" loyal type of person - with two
exceptions, I've always bought Ford vehicles.

Not a knock on Furuno, but I think a lot is market penetration - used
to be DECCA 202s that were popular small marine radars. I look at
Furuno kinda like Yamaha - they are ok engines, but monkey see, monkey
do. :)

Wow - that DECCA thing goes back a few years.

~~ sheesh ~~



The first Furuno fishfinder mounted on the original Yo Ho died during
the first season and it took Furuno a full month to replace it. I also
had to replace the Furuno-branded transducer once. Both units were
properly installed.


  #56   Report Post  
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HK HK is offline
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Default Good Service from Raymarine

Short Wave Sportfishing wrote:
On Mon, 03 Dec 2007 06:35:43 -0500, HK wrote:

Sure, Dwayne, whatever you say. I had a Furuno fishfinder on the
original YoHo and was unimpressed by it, but I am sure your experiences
with Furuno fishfinders on the flying bridge of your RV are relevant.


Harry, cut it out - the "snark" puts you at the same level as a couple
of others here.


Sorry, but I don't see where the under $1000 Furuno fishfinders are
better than any others in the same price and feature class. I had much
better service from Raymarine than Furuno.
  #57   Report Post  
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HK HK is offline
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Posts: 13,347
Default Good Service from Raymarine

BAR wrote:
HK wrote:
Short Wave Sportfishing wrote:
On Sun, 02 Dec 2007 22:50:09 -0500, Wayne.B
wrote:

On Mon, 03 Dec 2007 03:04:54 GMT, Short Wave Sportfishing
wrote:

Um...no - Raytheon does not have any interest in Raymarine.

The Recreational Products Division was sold to management in a
levereged buy out with backing from British private equity firm
administered by KPMG.

It has no affiliation to Raytheon.
Which is really too bad because Raytheon made some first rate
equipment.

Yeah they did, but the entire rec marine engineering staff came with
the buy out.

Don't know if they are still there though.



Since it was a management buy-out and therefore there was some
incentive for the company to "make it," maybe some did. In the usual
conglomerate buy-out these days, the best thing smart employees
usually can do is desert the stinking ship before the massive layoffs
begin.


I assume you have never been offered a retention bonus?

I've actually seen a tee-shirt saying "Screw the New Corporate Owners
Before They Screw Us!"


That depends, sometimes the New Corporate Owners are better than the Old
Corporate Owners.



I believe that might have been the case more often a few decades ago.
  #58   Report Post  
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HK HK is offline
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Posts: 13,347
Default Good Service from Raymarine

John H. wrote:
On Mon, 03 Dec 2007 06:35:43 -0500, HK wrote:

Wayne.B wrote:
On Sun, 02 Dec 2007 18:55:49 -0500, HK wrote:
Sorry to interrupt the usual drivel in here, but
I did want to report good customer service from Raymarine.

I have a Ray fishfinder/depthfinder on son of Yo Ho. I didn't think the
display was bright enough, so last September I called and asked what to
do. I was told to simply return the unit after the boating season and
Ray's service department would look it over.

Sent the unit back last week, got a phone call Wednesday, told there was
nothing out of the ordinary, but the company was sending a brand new
unit just to make sure.

It arrived yesterday.

Cool.

Oh...side benefit...everyone I spoke with at Ray spoke English properly,
with a solid Yankee accent!
================================================== =
That's good to know but I can tell you from personal experience that
if you had bought a Furuno, the display would have been bright enough
right out of the box. I have to turn ours way down at night to keep
from being blinded by it. It is highly visible in direct sunlight on
the flybridge and that was a deciding factor in buying it.

If you take a look around at what commercial fisherman are using, well
over 90% are Furuno.




Sure, Dwayne, whatever you say. I had a Furuno fishfinder on the
original YoHo and was unimpressed by it, but I am sure your experiences
with Furuno fishfinders on the flying bridge of your RV are relevant.


Harry, there were lots of times in the bay when I thought my fishfinder was
a total piece of trash. It was a Lowrance. Pure garbage.

Then someone mentioned the possibility that I was not over any fish. What
an eye opener! After a while, I thought it was a pretty decent unit.



Yeah, well, my Furuno unit went teats up and it took Furuno a month to
replace it. I had to replace a Furuno 'ducer, too.
  #59   Report Post  
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Default Good Service from Raymarine


"HK" wrote in message
. ..


Since it was a management buy-out and therefore there was some incentive
for the company to "make it," maybe some did. In the usual conglomerate
buy-out these days, the best thing smart employees usually can do is
desert the stinking ship before the massive layoffs begin.

I've actually seen a tee-shirt saying "Screw the New Corporate Owners
Before They Screw Us!"


Harry, your perpetual pessimism is truly amazing.

Eisboch


  #60   Report Post  
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Default Good Service from Raymarine

HK wrote:
Short Wave Sportfishing wrote:
On Mon, 03 Dec 2007 06:35:43 -0500, HK wrote:

Sure, Dwayne, whatever you say. I had a Furuno fishfinder on the
original YoHo and was unimpressed by it, but I am sure your
experiences with Furuno fishfinders on the flying bridge of your RV
are relevant.


Harry, cut it out - the "snark" puts you at the same level as a couple
of others here.


Sorry, but I don't see where the under $1000 Furuno fishfinders are
better than any others in the same price and feature class. I had much
better service from Raymarine than Furuno.


Harry,
I think your service from Raymarine was excellent, and the fact that you
are now pleased with your Fishfinder, does not diminish someone else
having excellent quality and service from Furuno Fishfinders. You made
your post because you were impressed by their service. Wayne made his
post because he has been pleased with his Furuno. As much as I agree
that Raymarine provided excellent service. I think most of us would
prefer an excellent product straight out of the box, that did not need
to go back to the mfg'er.

Wayne's opinion is just as valuable as yours. The fact that he uses his
fishfinder substantially more, speaks to the dependability he has had
with his Furuno.

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