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Pathfinder update ... interesting news
Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. |
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