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Pathfinder update ... interesting news
Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. |
Pathfinder update ... interesting news
Some time ago a friend of mine was having problems with a brand new Ford Astrovan,onlyhisproblems wereof greater depth. It'd quit running at no give notice or cut out and backfire ona whim. He kept taken g it back and back and back. Till finally Ford Motor gave him another vehicle, and took his back to wherever for an autopsy. I don't know what they found but it really was a lemon.
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Pathfinder update ... interesting news
On Fri, 9 Jun 2017 12:09:56 -0400, "Mr. Luddite"
wrote: Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. === Sounds like they're going to do the right thing by you. What a pain though with a brand new vehicle. --- This email has been checked for viruses by AVG. http://www.avg.com |
Pathfinder update ... interesting news
On Friday, June 9, 2017 at 12:10:16 PM UTC-4, Mr. Luddite wrote:
Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. Sounds like everything is going to turn out OK. I've been lucky. Worst experience I'v ever had was a dealership performing a preventative maintenance item my car during checkup for an issue that I'd noticed under warranty. The service writer claimed it was "required maintenance" and I made the mistake of paying for it, then I did some research after I got home. Turned out that it was not required at that mileage, and it was actually a TSB that addressed my complaint! Back to the dealership, where the writer then claimed the differential lube was "burned" and had to be replaced. The TSB was issued to change the formulation of that lube.. In the end it was escalated up to the main GM office that handles this, and some rude bitch basically sided with the dealership and said GM would not cover any of it. My first and last GM vehicle. Oh, and I found out later that this particular dealership is famous for this kind of thing. |
Pathfinder update ... interesting news
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Pathfinder update ... interesting news
On 6/9/2017 1:36 PM, Its Me wrote:
On Friday, June 9, 2017 at 12:10:16 PM UTC-4, Mr. Luddite wrote: Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. Sounds like everything is going to turn out OK. I've been lucky. Worst experience I'v ever had was a dealership performing a preventative maintenance item my car during checkup for an issue that I'd noticed under warranty. The service writer claimed it was "required maintenance" and I made the mistake of paying for it, then I did some research after I got home. Turned out that it was not required at that mileage, and it was actually a TSB that addressed my complaint! Back to the dealership, where the writer then claimed the differential lube was "burned" and had to be replaced. The TSB was issued to change the formulation of that lube. In the end it was escalated up to the main GM office that handles this, and some rude bitch basically sided with the dealership and said GM would not cover any of it. My first and last GM vehicle. Oh, and I found out later that this particular dealership is famous for this kind of thing. I suppose some dealerships are crooked. The place I am dealing with has an excellent reputation and has always treated both my wife and me fairly. Your story reminds me of the time I took a little Ford Ranger pickup to a "Jiffy Lube" place for an oil change. It was a manual transmission and they talked me into replacing the transmission lube. The did ... with standard 90 weight gear lube. Problem is the transmission (made by Mazda) calls for auto transmission fluid, even though it's a manual. It was during the winter and the next day when I started the truck I couldn't move the gear shift. |
Pathfinder update ... interesting news
On Friday, June 9, 2017 at 2:15:08 PM UTC-4, Mr. Luddite wrote:
On 6/9/2017 1:36 PM, Its Me wrote: On Friday, June 9, 2017 at 12:10:16 PM UTC-4, Mr. Luddite wrote: Posted for those interested in this saga. If not, ignore. Yesterday, at the advice of the service manager at the dealership, I called Nissan Customer Support, told them what was going on and was issued a "case" number. I was told I'll receive a call sometime today (Friday) from Nissan. Meanwhile, this morning, I was nearby so I stopped in again at the dealership with the intention of talking to the sales manager who makes all the deals to make sure he was up to speed with what's going on. He wasn't in but I talked to the second in command. The service manager also came over to talk. Bottom line is that as of yesterday Nissan instructed the dealership to stop all work on trying to fix the problem. The regional Nissan "super tech" who has been assisting in troubleshooting and the dealership tech are both stumped. They have no idea what's wrong with the car. Then, word came back from Nissan engineering that they suspect a bad engine casting that is preventing proper coolant flow. The dealership guys told me that when I talk to Nissan today, be polite and professional as I've been with them but insist that you do *not* want the car, even if they offer to install a new engine. They said they are working to get Nissan to give me a replacement car of equal or better value but it has to go through the "process" so nobody gets hurt financially, including the dealership. He said they'll end up shipping the one I bought back to Nissan engineering for a tear down to determine what the actual problem is. So, I'll wait for the phone call and comply with the next step. Sounds like everything is going to turn out OK. I've been lucky. Worst experience I'v ever had was a dealership performing a preventative maintenance item my car during checkup for an issue that I'd noticed under warranty. The service writer claimed it was "required maintenance" and I made the mistake of paying for it, then I did some research after I got home. Turned out that it was not required at that mileage, and it was actually a TSB that addressed my complaint! Back to the dealership, where the writer then claimed the differential lube was "burned" and had to be replaced. The TSB was issued to change the formulation of that lube. In the end it was escalated up to the main GM office that handles this, and some rude bitch basically sided with the dealership and said GM would not cover any of it. My first and last GM vehicle. Oh, and I found out later that this particular dealership is famous for this kind of thing. I suppose some dealerships are crooked. The place I am dealing with has an excellent reputation and has always treated both my wife and me fairly.. Your story reminds me of the time I took a little Ford Ranger pickup to a "Jiffy Lube" place for an oil change. It was a manual transmission and they talked me into replacing the transmission lube. The did ... with standard 90 weight gear lube. Problem is the transmission (made by Mazda) calls for auto transmission fluid, even though it's a manual. It was during the winter and the next day when I started the truck I couldn't move the gear shift. I had a Mustang with a 5-speed back in the early 80's. My ex was from Ohio, and we went up for Christmas that first year. Got in late at night, set the park brake, went in and to bed. Next morning I needed to move the car, and I went out and fired it up. The shifter felt like it was in frozen molasses, and when I finally found neutral and dumped the clutch, it nearly stalled the engine. When it finally warmed up and I tried to move... you guessed it... the park brake was frozen. They laughed at me for being a southern boy and having a "southern" car. I got the last laugh when we got back home to SC to our 60 degree weather. :) |
Pathfinder update ... interesting news
Its Me wrote:
Sounds like everything is going to turn out OK. I've been lucky. Worst experience I'v ever had was a dealership performing a preventative maintenance item my car during checkup for an issue that I'd noticed under warranty. The service writer claimed it was "required maintenance" and I made the mistake of paying for it, then I did some research after I got home. Turned out that it was not required at that mileage, and it was actually a TSB that addressed my complaint! Back to the dealership, where the writer then claimed the differential lube was "burned" and had to be replaced. The TSB was issued to change the formulation of that lube. In the end it was escalated up to the main GM office that handles this, and some rude bitch basically sided with the dealership and said GM would not cover any of it. My first and last GM vehicle. Oh, and I found out later that this particular dealership is famous for this kind of thing. I had a company issued Ford Taurus many years ago. It was the first year with the funky round back window. I had a problem where at 55 MPH+ this loud, bizarre, screaming sound would emanate from the front of the car. I took it in and they found a bad seal in the door. When I was asked to sign for the warranty repair there were several other repairs listed that were never a concern or anything I mentioned. I questioned it and they said "don't worry, it's no charge". I sent a copy with a complaint to Ford and the dealership was under new ownership in less than a year. It might be a coincidence, or Ford might have looked into their records, but I was glad to see them go. I could only image what kind of crap they pulled with paying customers who were out of warranty. |
Pathfinder update ... interesting news
On Fri, 9 Jun 2017 09:27:26 -0700 (PDT), Tim
wrote: Some time ago a friend of mine was having problems with a brand new Ford Astrovan,onlyhisproblems wereof greater depth. It'd quit running at no give notice or cut out and backfire ona whim. He kept taken g it back and back and back. Till finally Ford Motor gave him another vehicle, and took his back to wherever for an autopsy. I don't know what they found but it really was a lemon. I am not sure it qualifies as a lemon but my 71 Jeep had a defective bearing in the transmission (front shaft). It showed up after the warranty expired so I fixed it myself. (Manual transmissions are not that hard to do) When I went to the dealer to get a new bearing I was playing with it while they were writing it up and I felt a tick in it. I told them I wanted another one. Long story short, every one he had in stock was bad. I ended up going to a bearing store and buying one. I always wondered how many other Jeeps had the same problem. |
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