"Bob" wrote in message
oups.com...
Hi T-Shoes:

This is an email Carli of NFM sent regarding their refund policy.

"Dear Chris,
We do not accept returns on special orders, but for you we are making
an exception. Even though we are making an exception on the no return
policy we are charging a restocking fee the total credit you will
receive is $463.92. The ports seal and function properly. "

After read the aboe email from NFM I looked at the numbers.

Total cost of 2 ports $602.65
Refund from NFM $463.92
Total out of pocket for me to get a refund $138.73 or 23% of purchase
to restock.
I am out $138.73 and still need ports.
Chris

WOW. What a rip!

I'm questioning the 'static water test'. Take a heavy swell up side the hull
(against that portlight) and that is certainly way more than 'static
pressure'.

You didn't by chance pay with a credit card? If yes, document the defect,
ship them back (online delivery confirmation) and tell your credit card to
do a chargeback for defective items.

Hey........ I forgot about that idea. Yes I did pay by credit card.
Yes, the "leave the water in over night" test did not seem a very
accurate predictor if the ports would keep a full swell hitout of my
boat or for that matter sitting at thedock on a windy rainy day. But I
am not the expert.

Thank you ! !

Chris

About credit card companies:

I had a similar experience with an electronics supplier. No amount (months,
literally, including multiple hours-long phone calls doing exactly as the
owner dictated, real-time) of following instructions would make the gear
work as ordered.

Discover happily "temporarily" refunded my price, but the shipper asserted
that they worked properly, and they were custom, so no return.

Joint phone call consultation with Discover produced a demand by the seller
that I engage a Microsoft Certified Network Analyst to determine the problem
in my computer (despite their not working on several machines, failing in
the same fashion[s]).

Without that expense, Discover won't back me up.

Playing the credit card card isn't likely to win anything...

L8R

Skip

--
Morgan 461 #2
SV Flying Pig KI4MPC
http://tinyurl.com/384p2 The vessel as Tehamana, as we bought her

"Twenty years from now you will be more disappointed by the things you
didn't do than by the ones you did do. So throw off the bowlines. Sail
away from the safe harbor. Catch the trade winds in your sails. Explore.
Dream. Discover." - Mark Twain
"Bob" wrote in message
oups.com...
Hey........ I forgot about that idea. Yes I did pay by credit card.
Yes, the "leave the water in over night" test did not seem a very
accurate predictor if the ports would keep a full swell hitout of my
boat or for that matter sitting at thedock on a windy rainy day. But I
am not the expert.

Thank you ! !

Chris