"Brian Nystrom" wrote in message ...

I received a call from a customer service rep. She was very apologetic about the treatment I had received at the hands of their
agents in Cleveland

Kudos to them, but did they do anything to make this policy known to their employees?

They asked if I had gotten the names of the two agents involved and I had not. The Customer Service Rep was anxious to speak to
them. I'm sure they'd rather not have angry passengers sending them e-mails.

I realize in a perfect world I would have read the new policy and followed it but instead relied on the Continental
agent's previous actions so the assumption was it conformed to size limits. The Service Rep agreed that since this is a new
policy,
a return leg, and the bag had been accepted on previous flights, the Cleveland agents should have checked it through and
provided a
copy of the written policy so that this would not be repeated. I think that was the proper solution.

Now you know.

Yep , now I know

Back when I used to fly frequently and had to deal with them on a regular basis, it struck me that most of the people working
security
seemed to come from the same labor pool as the folks serving food in the cafeteria and cleaning the bathrooms. For some of them,
it was
obvious that the authority they were given (probably for the first time in their lives) went right to their heads.

I agree, but must quickly add that my problem did not occur in security. It was with the ticket agents at baggage check in.

Thanks for the reply