Regarding my previous post about Continental Airlines treatment at the Cleveland airport :



I received a call from a customer service rep. She was very apologetic about the treatment I had received at the hands of their
agents in Cleveland and offered to replace the gear I left behind in the airport lobby or a free travel voucher. I must admit they
were gracious about the situation and assured me this is not the way they would usually would ahve handled a problem like this.

I realize in a perfect world I would have read the new policy and followed it but instead relied on the Continental
agent's previous actions so the assumption was it conformed to size limits. The Service Rep agreed that since this is a new policy,
a return leg, and the bag had been accepted on previous flights, the Cleveland agents should have checked it through and provided a
copy of the written policy so that this would not be repeated. I think that was the proper solution.

Continental stepped up and made the situation right and that shows good will. There are lots of good folks at
Continental, I just ran into a coupla grouches in Cleveland.



Te Canaille