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How to measure service...
"alincoln" wrote in message om... Hi, Another newbie question. A lot of people on this news group talk about finding a good marina and/or marine shop with a good service dept. after the sale. My question is how does one investigate this? I know today I stopped in at Owens Marine in Hooksett, NH and I pratically had to drag info on boats and prices out of a sales person... I ended up walking the lot by myself, no sales person showed up. I had to ask the parts department where to find the literature on Starcraft boats. When I finished walking the lot those same parts people had to call a salesperson to the floor so I could ask prices. Is this an indicator of service after the sale as well? Bottom line...I didn't get a warm and fuzzy from this place, BUT I also know that Sales department do not a marine shop make...if you get my drift... Maybe they were too busy at the Grass Drags. |
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