This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

"Shortwave Sportfishing" wrote in message
...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.



My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

So what was the "delivery charge" on that boat Tom? g

On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
.. .
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

Shortwave Sportfishing wrote:

On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
.. .
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

C-Map is the way to go.

"Shortwave Sportfishing" wrote in message
...
On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
. ..
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

I understand....but the folks at Raymarine did step up to the plate when you
brought the problem to their attention. Some tweaking is needed on the
software settings and you will be good to go, with a brand new Raymarine
unit to boot.



So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

And you got paid for it. It doesn't get any better than that.

You obviously found your way back to the computer. Whattya need the thing
for, anyway? :-)

On Wed, 06 Jul 2005 11:26:22 GMT, "Doug Kanter"
wrote:

You obviously found your way back to the computer. Whattya need the thing
for, anyway? :-)

Actually, it's kind of neat to use on some of the local lakes - you
get a good idea of the contours and can match up the finder with the
GPS.

Also, I've been up on Lake Qinsigamond in Shrewsbury which is in a
very deep valley when fog just came up and you can't see the front of
the boat. It's a big help getting you back to the launch ramp safely.

And it's a great spare for the big boat - just plug it in if the main
GPS drops off, push a couple of magic buttons and I'm back on line.

"Shortwave Sportfishing" wrote in message
...
On Wed, 06 Jul 2005 11:26:22 GMT, "Doug Kanter"
wrote:

You obviously found your way back to the computer. Whattya need the thing
for, anyway? :-)

Actually, it's kind of neat to use on some of the local lakes - you
get a good idea of the contours and can match up the finder with the
GPS.

Also, I've been up on Lake Qinsigamond in Shrewsbury which is in a
very deep valley when fog just came up and you can't see the front of
the boat. It's a big help getting you back to the launch ramp safely.

And it's a great spare for the big boat - just plug it in if the main
GPS drops off, push a couple of magic buttons and I'm back on line.

Actually, it's time I got one. I was on Keuka Lake (Finger Lakes) this
weekend, trying to find some fishy places mentioned in a fishing guide book.
The book had big numbered dots on the maps, referring to comments in the
accompanying text. But, we could not spot any numbered dots floating in the
water. Result: Skunked.

In article ,
says...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

jps

On Tue, 5 Jul 2005 17:12:24 -0700, jps wrote:

In article ,
says...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

Still an optimist, eh? :)