High praise indeed
 

This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

On Tue, 05 Jul 2005 14:11:01 -0400, HarryKrause
wrote:

Shortwave Sportfishing wrote:
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

You forgot to mention the fact that you were wearing one of the
Palestinian dynamite vests, with the timer set for 20 minutes.

Not funny.

"Shortwave Sportfishing" wrote in message
...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.



My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

So what was the "delivery charge" on that boat Tom? g

On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
.. .
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

Shortwave Sportfishing wrote:

On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
.. .
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

C-Map is the way to go.

"Shortwave Sportfishing" wrote in message
...
On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
. ..
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

I understand....but the folks at Raymarine did step up to the plate when you
brought the problem to their attention. Some tweaking is needed on the
software settings and you will be good to go, with a brand new Raymarine
unit to boot.



So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.

And you got paid for it. It doesn't get any better than that.

In article ,
says...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

jps

On Tue, 5 Jul 2005 17:12:24 -0700, jps wrote:

In article ,
says...
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

Still an optimist, eh? :)

In article ,
says...
On Tue, 5 Jul 2005 17:12:24 -0700, jps wrote:

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

Still an optimist, eh? :)

Hitting 50 has made me even more so. ;^(

jps

On Tue, 5 Jul 2005 18:24:17 -0700, jps wrote:

In article ,
says...
On Tue, 5 Jul 2005 17:12:24 -0700, jps wrote:

Now that is service.

Either that or they know it's a piece of crap and don't want to mess
with it.

Hope, for your sake, it's the former.

Still an optimist, eh? :)

Hitting 50 has made me even more so. ;^(

Ah com'on - hitting 50 means it's all down hill - sit back, relax and
enjoy the ride. :)