On Tue, 5 Jul 2005 17:35:52 -0400, "*JimH*" wrote:


"Shortwave Sportfishing" wrote in message
.. .
This morning I did a friend a favor and delivered a 23 foot Aquasport
CC for him, did the delivery and took the owner out for an orientation
ride up - the usual delivery thing.

As it happened, my RC400 handheld chartplotter had failed to do a
software update and just locked up. I was going right by the
Raymarine facility in Merrimack, NH so I decided ahead of time to stop
in and drop it off for service saving some postage and insurance.

I walked into the facility and the receptionist took my information,
got on the horn and in less than five minutes, a technician appeared.
I explained the problem to him, he took my unit, said he'd be right
back and presto, five minutes later he comes out with a brand new
unit, makes the paperwork swap and I'm on my way.

Now that is service.

My experience with Raytheon Marine/Raymarine has always been top shelf.
Glad to hear the great service your local shop gave you.

Well, it would appear I was a tad premature although the service was
top notch.

I just took the tin boat out on a local lake, fired up the RC400 and
got the same software error which locked up the RC400 - I can't reset
it even.

I'll have to have a talk with the software people tomorrow. I've got
a feeling it's the Navionics Hotmaps software that's causing the
lockup - I never had the problem with the normal marine software.

I'll talk to Navionics tomorrow also - this is getting annoying.

So what was the "delivery charge" on that boat Tom? g

I drove it up there for a tank charge - basically what I used in fuel
plus 30% for the return trip. The delivery, loading/unloading trailer
training, orientation, and the two hour run around the bay, $250.

It was fun.