My wife ordered a new boat cover for me. About two weeks ago I asked
her if she'd heard anything about it. She'd recieved a couple emails,
but hadn't been following the progress too closely. It was supposed to
have been delivered on 6 Jan. She called the company who asked her to
call UPS, which she did. UPS said they'd investigate and get back to
her in a week to ten days. About a week went by, and yesterday I got a
call from the cover manufacturer. UPS had credited the manufacturer,
who was in the process of making me a new cover.

UPS continues to be high in my esteem.