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JimH wrote:
On Aug 15, 6:47 pm, Short Wave Sportfishing wrote: On Fri, 15 Aug 2008 15:29:34 -0700 (PDT), JimH wrote: On Aug 15, 6:21 pm, Short Wave Sportfishing wrote: On Fri, 15 Aug 2008 15:05:05 -0700 (PDT), JimH wrote: On Aug 15, 5:55 pm, Short Wave Sportfishing wrote: On Fri, 15 Aug 2008 13:44:43 -0700 (PDT), JimH wrote: On Aug 15, 4:34 pm, Short Wave Sportfishing wrote: On Fri, 15 Aug 2008 13:26:00 -0700 (PDT), JimH wrote: That about sums it up. What you need is a good, thin crust five cheese pizza. Which is exactly what I'm going to eat at this very moment. :) Sounds good. Burgers on the grill for us tonight. We can finally use our deck tonight and cook out. Our 13 year old cedar deck was beat up and I got tired of trying to maintain it. We had the flooring replaced with Eon Ultra deck boards and Trex railing. The contractor started on Monday and finished the decking and railing today. The skirting will be finished on Monday. So..........we can now use the deck and it looks great! I've been thinking of replacing the deck on our house - been looking into the same deck boards and railing. Don't know if I want to do it myself though. You do not want to do it yourself if you want professional looking results. The guys doing our job were certified by Eon and Trex as neither the decking or railing are a simple installation like wood is. Eon decking was rated best by Consumer Reports testing in a variety of categories. Mechanical fasteners are used below the deck face with no fasteners used on the face of the decking resulting in a very clean look. Our contractor upgraded us to Ultra (heavier) at no cost. Can't be that hard - my next door neighbor did his deck with it and he's a half-wit. :) Came out pretty good. Besides wanting a professional looking result I am at the point in my life where I hire professional contractors to do the big house projects I used to do. I constructed 2 wood decks......with the first taking close to the entire summer because I was out of town just about every week. It was a bi-level beauty wrapping around 2 oak trees and was pretty big. No more deck building for me. The only projects I will now do myself are minor fix-up things. Other than that...........I get quotes from 3-4 professional contractors having good credentials and customer reviews. I totally understand where you are coming from. I'm just not at that stage yet. :) I suspect it won't be long though. :) BTW: I researched all the options before I decided on the Eon decking. ;-) Isn't Consumer Union the same company that rated Dell highest in customer satisfaction when you went looking for laptops? If CU rated this product HIGH, you should look again. Whenever I have seen a CU rating on a product I was VERY familiar with, they ALWAYS were wrong. See what the real experts are saying about Dell quality. Dell Quality Control Issues Not Going Away Dell continues to battle quality control problems, and is now offering make-goods to customers who bought 17-inch notebooks with LCD problems. Lionel Menchacha, at Dell's corporate blog, writes: Here's what they found: on some 17-inch LCD displays shipped with Dell Inspiron 9200, 9300 and Dell XPS Gen 2 notebooks, a one pixel wide vertical line may develop across the LCD screen over time. Systems that may be affected by this issue shipped from Nov. 2004 through Oct 2006. Here's what we're doing: for affected systems, Dell is offering to replace any LCD that develops a vertical line within three years of purchase, at no charge for parts and labor. Also, Dell will offer refunds to customers who paid Dell to replace defective LCDs with this issue. The ongoing issues haven't escaped the notice of MGI Research, which offered up this remark: Recent data points indicate that on top of mounting corporate governance and sluggish growth issues . . . Dell may be also battling quality control problems. The quality problem relates to low end servers, laptops, and desktops, not the high-end server models. Channel checks indicate a noticeable increase in the number of machines that need to be serviced by Dell in the field shortly after delivery, and also units returned to Dell for replacement/repair. MGI adds: The rise of problems with low end servers and desktops is troubling -- and our checks indicate that it is costing Dell money and starting to erode its brand. The timing of this quality lapse could not be worse for management, considering the recent announcements about errors in accounting and lax financial controls. An executive of a system builder that often competes with Dell said he finds the company has been much less cost-competitive since Michael Dell has returned to the CEO position at the company, and that the PC maker is exhibiting a certain amount of "confusion" in competing for business throughout this quarter. Cost issues and turmoil appear to be piling on to Dell's quality issues from last year, when the company recalled 4.2 million notebook batteries due to fire hazards. For its part, though, Dell has said it has found its response to customers with quality or technical problems has improved. In the 1990s Dell switched from using primarily ATX motherboards and PSU to using boards and power-supplies with mechanically-identical but differently-wired connectors. This meant customers wishing to upgrade their hardware could encounter unforeseen problems. However, company practice in this respect changed in 2003.[82][83] In 2005, according to the Better Business Bureau, complaints about Dell more than doubled, to 1,533 after earnings grew 52% that year. Consumer complaints about the quality of customer-service mounted, and in 2006, Dell acknowledged that it had problems with customer-service. Issues included call-transfers[84] of more than 45% of calls and long wait-times. Dell's blog detailed the response:[85] "We’re spending more than a $100 million — and a lot of blood, sweat and tears of talented people — to fix this." Later in the year, the company increased its spending on customer-service to $150 million.[86] In May, 2008 the New York Supreme Court ruled that Dell and Dell Financial Services "engaged in fraud, false advertising, deceptive business practices, and abusive debt collection practices." The relevant lawsuit aimed primarily[citation needed] to highlight and seek restitution for a lack of technical support given to customers by Dell. The court plans to hold further proceedings to determine how much money Dell has to pay out to customers and how much profit Dell made unlawfully in New York.[87] |
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