Most dealers will not make appointments. Strictly first come first serve.
How can you keep to a schedule when someone tells you they will be there at
9:00 to have a starter replaced. They show at 10:00 and not only is it the
starter but the cables have to be replaced, the battery is dead, and the
ignition switch is burnt up. Now you have someone scheduled at 10:30 and
its after 12:00 before you can get to them. And the guy that showed an hour
late is not going to want to pay for an hours labor because he was late.
Just does not work in a dealership with one or possibly two mechanics. Now
in a car dealership with 15 mechanics they can adjust around to cover a few
issues like this.

--
Tony
my boats at http://t.thomas.home.mchsi.com



"Greg" wrote in message
...
Just an update. My appointment was for Mar 16 at 9AM. Yesterday Mar 23, it
was
still sitting, never touched. This is the SECOND dealer I have tried. The
other
one took a week, didn't fix the original problem and gave me back an
overheating problem I didn't have before. Mercury sent me to this guy.
I didn't hear from them today either.