jps,
Isn't that the truth. Both good posts, RGrew & jps.
Paul

"jps" wrote in message
...
"RGrew176" wrote in message
...
My aunt died this past January. CitiBank billed her for February
and March for their monthly service charge on her credit card, and
then added late fees and interest on the monthly charge...the
balance had been $0.00... now was somewhere around $60.00) I
placed the following phone call to CitiBank:

...snip

This is hillarious. It's almost like they're given permission to stop
being
human beings when they put the headset on and become "customer service
representatives." "I'm sorry sir, I'm not programmed to think, I've been
instructed to look at the automated customer problem resolution screen on
my computer and I cannot find your problem in my program. I'm going to
have
to go into a interminable loop until we both become so frustrated I have
to
refer you to my supervisor." It's anybody's guess if the supervisor knows
any more, in this case it was a joke.

Really quite unbelievable, unless of course you've spent any time on the
phone with one of these boneheads.

jps