"Reginald P. Smithers III, Esq." wrote in message
...


Eisboch,
There is a good chance that "Norton" screen is actually a Trojan that is
sending you to a "Norton Phishing" site (and not a real Norton site) so
you will provide them with your credit card info. I had a neighbor who
picked up that virus and it was a bitch to get rid of. You had to delete
the start up line, manually delete the file it referenced, and then reboot
in safe mode to completely remove it.

You might be able to remove it using AVG but it does sound to me like you
have picked up a Trojan.

Anything is possible, but I doubt it. It's a brand new computer and the
Norton screen came up during the initial start up and program loading of the
computer. This was 4 days before it was ever connected to the Internet.

It first came up with the initial start up after loading Windows, etc. (as
it should). I clicked on the "close without installing" because I didn't
want to install Norton. It still pops up whenever I do a cold reboot, and
I continue to click "close without installing".

This morning I tried to install the free AVG program. Windows on the new
computer was unable to install it because it doesn't recognize ".php" files.
I suppose I can find the software to do it, but I think I'll just buy the
"Pro" version and be done with it.

Eisboch