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Comcast Meltdown
Eisboch wrote:
"Boater" wrote in message ... Vic Smith wrote: On Wed, 31 Dec 2008 06:19:37 -0800 (PST), wrote: That's odd, I don't know of anybody who doesn't like Comcast phone. I don't like it. Mine drops the connection too much. Besides that, when I lose service to the phone, which has happened far too often, I also lose the net and TV. I'm looking at alternatives. --Vic Phone over internet is not reliable. I just finished responding to a Comcast Survey request regarding our recent problems. In the "scoring" section I gave mostly very low grades, mainly to catch someone's attention. It did. The scores prompted an additional survey page and a request for comments because of the low scores. I took my time and carefully crafted a polite but accurate account of the whole fiasco, starting last Saturday, the promises made and defaulted on, the frustration of having to go through the whole process, describing the problem, etc. even though "Reference" numbers had given to me for future calls if required. I explained how the home service never showed and how I finally found a couple on lunch break in a local parking lot. I gave those guy kudos for being responsive, knowledgeable and understanding of our frustration. I suggested that Comcast should consider a major overhaul of their telephone technical assistance. At the end of the survey, they still wanted me to sign up for internet telephone. Eisboch They'll never give up. About five miles from here, the power company feeder line was hit by a falling tree this morning (windstorm). Big enough fire for three engines to show up, and apparently someone was injured because I saw an ambulance leaving the scene in a hurry. Power out for a few hours, including, of course, cable and anyone's phone that depends on cable. Landline phone...just fine. |
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