I was at the Apple store in Annapolis yesterday (Well, I have to hang
out somewhere while my wife shops), and I had a question about my
Macbook laptop.

Probably was the store was jammed worse than usual with holiday
shoppers. The tech line was 10 deep and about an hour long. One of the
guys walking around was asking those of us in line if we had a really
brief question. I did...he wrote a note down, and said someone would
email me the answer. So I went over to the my second-favorite hangout at
Annapolis Mall - the bookstore.

When I got home last night, there was the email answer from Apple in my
in-box. It was the right answer, too.