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When You Hear The Heavy Accent & The Poor Phone Connection...HANG UP!! ____ UGYAiMGRr
Had a call at 8:00 this AM from a collection agency. I had opened a
charge account with 90 days free interest. Couldn't understand the caller (and wasn't in a good mood, since she woke me up), asked to speak to a supervisor, who also spoke broken english. I asked where he was calling from and you guessed it -- India. Told him to never call me again, and was so steamed I came down and paid the bill in full (I had intended to pay it the first of the month), closed the account and enclosed a note to GE credit that until they assured me that they had local (US) call centers, would not avail myself of their services again. The bill was not overdue, but a close reading of the fine print told me that I was to make a monthly payment (in spite of the fact that I had 90 days to pay, and was well within the 90 day limit) Copies to GE corperate, and S&K menswear (where I had opened the account) Brian D wrote: Hear hear! My job used to be rock solid and now I, and everyone else I know on the job are always in fear of the next 'offshore outsourcing' that will cause the local organization to be unneeded anymore. It's real, I know. It's been happening more and more in the blue-chip company that I work for and there's no slowing down... Brian http://www.advantagecomposites.com/tongass wrote in message ... When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!! - I think you must know what I'm talking about. Together, a heavy foreign accent, coupled with a lousy phone connection can only mean one thing... An outsourced operation, in a place like India, China, The Philippines, etc.; where some greedy American corporation is saving a few pieces of Silver and displacing American workers in the process. - The best thing you can do is hang up... look for the companies' on-shore counterpart and complain! Tell them you're sick and tired of sub-standard services by people who speak English so poorly that you can hardly communicate... are most often poorly trained... have little accountability for the advice they give you... often can't be heard clearly because of a poor satellite phone connection... conveniently block their caller-ID... give themselves phony names like 'Tina' or 'Jimmy' (to deceive you into thinking they're local) and most often provide no avenue to escalate an issue to someone who can really help. - Corporations will only end this practice if they see they're losing their customer base as a consequence. Let's start doing our part by starting a grass-roots movement... - When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP! - - - - - - - - - |
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