"...A lot of people complain about Raymarine product failing and
their customer service...."

I want to offer a different opinion. I have had three contacts with
Raymarine customer service and each one was more than satisfactory. They
answered the phone promptly, were patient in listening and explanations,
helpful, friendly and, most important, took care of the problem. The product
itself, though now obsolete, has held up well for a decade. I would get
their stuff again with full confidence!

Joel Albert
Potomac, MD
))

I have a Raymarine package on my express cruiser from the factory. No
issues, no failures, no problems. Other than every unit having a
different way of setting the backlight level (#@#$##$#%%^^^@&^) I think
the controls and menus are pretty straightforward.

Raymarine also seems to have a broader range of instruments, so it is
easier to outfit your boat with stuff that should all take together.

That said, I will never forget walking into a Raytheon facility in Texas
where the "motivational" banners hanging from the ceiling were "Make
your numbers." No emphasis on the customer. No emphasis on the
employees. It was all about making money. Now you should recognize that
my opinion is that if you care for your customer and care for your
employees, the financial returns will follow. That is not the Raytheon
way, and I presume not the Raymarine way.

I'm going to buying a new boat in the next year, and I'll probably
commission with Raymarine instruments, but it will definately make my
stomach hurt.

dave