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West Marine/BoatUS-Happy Story
Recently I posted that Suzanne bought me a Simrad HT50 from BoatUS. The unit turned out to be not for US with no weather channels. We returned it for another, NIB, but this time with a defective charger. Exchanged it AGAIN, but this time with a nicer Icom M1V. The guy gave me full credit on the Simrad instead of sale price, meaning the Icom now cost just a few dollars more. He also matched Defender's sale price of 189.00, even though they're not local. Still I'd done a lot of driving back and forth and I noticed that BOTH radios were put back on the For Sale shelf. I guess they just want to sell them no matter what. I wrote a letter to WestMarine/BoatUS, emailed it to several divisions. Yesterday I got a Fedex envelope with a letter of apology and a $50 gift card for West Marine! The letter stated that they would be sure to look into the matter which was the issue I was interested in. But the apology and gift card was unexpected. I'll continue to shop at Westmarine/BoatUS. Capt RB |
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