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On 22 Nov 2003 14:18:25 GMT, (Bobsprit) wrote:


Recently I posted that Suzanne bought me a Simrad HT50 from
BoatUS. The unit turned out to be not for US with no weather
channels. We returned it for another, NIB, but this time with a
defective charger. Exchanged it AGAIN, but this time with a nicer
Icom M1V. The guy gave me full credit on the Simrad instead of
sale price, meaning the Icom now cost just a few dollars more. He
also matched Defender's sale price of 189.00, even though they're
not local. Still I'd done a lot of driving back and forth and I
noticed that BOTH radios were put back on the For Sale shelf. I
guess they just want to sell them no matter what. I wrote a letter
to WestMarine/BoatUS, emailed it to several divisions.
Yesterday I got a Fedex envelope with a letter of apology and a
$50 gift card for West Marine! The letter stated that they would
be sure to look into the matter which was the issue I was
interested in. But the apology and gift card was unexpected.
I'll continue to shop at Westmarine/BoatUS.

Capt RB

So in other words, Suzanne dealt with them, so they wouldn't get
****ed-off at your attitude and blow you off...in disgust. Am I
close?

tw


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