Sirius Customer Service...
 

wrote in message
...
On Oct 30, 1:19 pm, "Don White" wrote:
wrote in message

...
On Oct 30, 12:39 pm, "Don White" wrote:





"BAR" wrote in message

m...

wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.

Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.

Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.

Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.

Took all of three minutes start to finish.

Can't beat that.

You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!

It all depends upon how the conversations starts out. There is a young
woman at my local CVS pharmacy who keeps telling my that the pharmacy
screw ups are my fault. She is about to get a rude awakening as to how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the young
lady points the finger my direction again about the screw ups without
letting me finish what I have to say if I will be transferring all of
my
prescriptions to Giant or Safeway across the street.

" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -

- Show quoted text -

The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -

Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for your
welfare.

Sirius Customer Service...
 

Don White wrote:
wrote in message
...
On Oct 30, 1:19 pm, "Don White" wrote:
wrote in message

...
On Oct 30, 12:39 pm, "Don White" wrote:





"BAR" wrote in message
...
wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.
Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.
Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.
Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.
Took all of three minutes start to finish.
Can't beat that.
You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!
It all depends upon how the conversations starts out. There is a young
woman at my local CVS pharmacy who keeps telling my that the pharmacy
screw ups are my fault. She is about to get a rude awakening as to how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the young
lady points the finger my direction again about the screw ups without
letting me finish what I have to say if I will be transferring all of
my
prescriptions to Giant or Safeway across the street.
" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -
- Show quoted text -
The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -

Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for your
welfare.



Loogytoons?


:)

Sirius Customer Service...
 

On Oct 30, 3:16*pm, "Don White" wrote:
wrote in message

...
On Oct 30, 1:19 pm, "Don White" wrote:





wrote in message

....
On Oct 30, 12:39 pm, "Don White" wrote:

"BAR" wrote in message

m...

wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.

Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.

Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine..
Little mixup.

Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.

Took all of three minutes start to finish.

Can't beat that.

You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!

It all depends upon how the conversations starts out. There is a young
woman at my local CVS pharmacy who keeps telling my that the pharmacy
screw ups are my fault. She is about to get a rude awakening as to how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the young
lady points the finger my direction again about the screw ups without
letting me finish what I have to say if I will be transferring all of
my
prescriptions to Giant or Safeway across the street.

" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -

- Show quoted text -

The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -

Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for your
welfare.- Hide quoted text -

- Show quoted text -

What on earth would BAR's medications have to do with me???
Furthermore, YOU are the one who stated that his prescriptions
"explained a lot". Just what DOES it explain?

Sirius Customer Service...
 

wrote in message
...
On Oct 30, 3:16 pm, "Don White" wrote:
wrote in message

...
On Oct 30, 1:19 pm, "Don White" wrote:





wrote in message

...
On Oct 30, 12:39 pm, "Don White" wrote:

"BAR" wrote in message

m...

wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.

Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.

Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.

Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.

Took all of three minutes start to finish.

Can't beat that.

You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad
already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can
be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!

It all depends upon how the conversations starts out. There is a
young
woman at my local CVS pharmacy who keeps telling my that the
pharmacy
screw ups are my fault. She is about to get a rude awakening as to
how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the
young
lady points the finger my direction again about the screw ups
without
letting me finish what I have to say if I will be transferring all
of
my
prescriptions to Giant or Safeway across the street.

" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -

- Show quoted text -

The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -

Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for your
welfare.- Hide quoted text -

- Show quoted text -

What on earth would BAR's medications have to do with me???
snip....
----------------------------------------------------------------------------------

EXACTLY!!

Sirius Customer Service...
 

"Boater" wrote in message
...
Don White wrote:
wrote in message
...
On Oct 30, 1:19 pm, "Don White" wrote:
wrote in message

...
On Oct 30, 12:39 pm, "Don White" wrote:





"BAR" wrote in message
...
wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.
Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.
Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.
Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.
Took all of three minutes start to finish.
Can't beat that.
You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!
It all depends upon how the conversations starts out. There is a young
woman at my local CVS pharmacy who keeps telling my that the pharmacy
screw ups are my fault. She is about to get a rude awakening as to how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the young
lady points the finger my direction again about the screw ups without
letting me finish what I have to say if I will be transferring all of
my
prescriptions to Giant or Safeway across the street.
" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -
- Show quoted text -
The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -

Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for
your welfare.

Loogytoons?


:)


Hope he's not offended by that little play on 'Looney Tunes'.

Sirius Customer Service...
 

On Oct 30, 11:56*am, Boater wrote:
Tom Francis - SWSports wrote:





I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.

Yesterday, I cancelled my second reciever because Mrs. Wave is getting
a new car with Sirius installed. *So I called and cancelled that radio
until her new car is delivered on Monday.

Little bit of a screwup unfortunately - they cancelled the wrong radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.

Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.

Took all of three minutes start to finish.

Can't beat that.

Honestly, I cannot figure out the appeal of a "subscribed" radio
service to listen to music. My wife and I each have iPods that
have "hard wiring" plug-ins in the cars, and we listen to what we
want to listen to when we want to listen to music. Otherwise, the car radio is on NPR.

The appeal, for me anyway, and I subscribe to XM, not Sirius, is the
amazing variety, depth and breadth of the selection of music that's
available. Listening to XM's highly niched and very eclectic and
expansive music programming, I hear tons of stuff I would never have
otherwise heard or heard of, tons of other stuff that I had heard of
and/or read about but never heard anywhere else (i.e. commercial
radio), and as a bonus a lot of stuff that I liked or remembered just
hadn't heard in years or decades - all this across an incredible range
of styles and formats - including traditional jazz, modern progressive/
fusion jazz, extremely "deep-cuts" album rock, electronica, very deep
"decades" playlists of pop from the 40's through today, blues, movie
music, current non-mainstream college/indie rock, showtunes,
standards, country, soul, dance, old-time radio programs, vintage and
contemporary comedy, and some other very eclectic, unusual and hard
to categorize stuff on the "Fine Tuning" and "Audio Visions"
channels. I love the way it's all presented to me as a kind of
passive recipient without my having to find out about, seek out,
download, or buy any of it, and their library has got to be thousands
and thousands of times huger than what could be fit on the most
generous iPod even if you did have the time and inclination to load it
up like that.

(Of course the absence of commercials is also a plus.)

I guess it is mainly appealing to people who have a very active
interest in music, and are just as much or more interested in hearing
and exploring music they haven't heard about and don't yet know about,
than hearing stuff they already like again and again (I find, maybe
it's a factor of getting a little older and realizing I don't have
time to waste, that I have evolved towards preferring to hear all
kinds of stuff even if I only hear each new thing once, rather than
hearing almost anything repeatedly). I know it's spoiled me from ever
being able to listen to FM/commercial radio without getting bored and
annoyed even faster than before!

richforman

Sirius Customer Service...
 

Don White wrote:
"Boater" wrote in message
...
Don White wrote:
wrote in message
...
On Oct 30, 1:19 pm, "Don White" wrote:
wrote in message

...
On Oct 30, 12:39 pm, "Don White" wrote:





"BAR" wrote in message
...
wrote:
On Oct 30, 11:52 am, Tom Francis - SWSports
wrote:
I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.
Yesterday, I cancelled my second reciever because Mrs. Wave is
getting
a new car with Sirius installed. So I called and cancelled that
radio
until her new car is delivered on Monday.
Little bit of a screwup unfortunately - they cancelled the wrong
radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.
Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.
Took all of three minutes start to finish.
Can't beat that.
You know, some of customer service trouble can be blamed on the
customer, also. A lot of people who call are indignent, mad already,
or simply don't know how to tell the servicer the trouble. I know
there are a lot of problems with customer service, but not all can be
traced to them. I know someone who has worked in that field as a
software customer service person. It ain't easy sometimes!
It all depends upon how the conversations starts out. There is a young
woman at my local CVS pharmacy who keeps telling my that the pharmacy
screw ups are my fault. She is about to get a rude awakening as to how
valuable customer service is when I speak to the head pharmacist. No
threats, no acquisitions, just stating the facts and that if the young
lady points the finger my direction again about the screw ups without
letting me finish what I have to say if I will be transferring all of
my
prescriptions to Giant or Safeway across the street.
" all of my prescriptions" ???
Yikes...that explains a lot.- Hide quoted text -
- Show quoted text -
The only thing it explains is that you like your master Harry are
trying too hard to find fault with others. It is funny though, to
stand back and watch. The only people you go after are those who your
master Harry doesn't like because they are smart enough to not believe
all of his many, many lies.

---------------------------------------------------------------------

Good afternoon Loogytoons, how are you feeling today?
We're a bit touchy on that drug stuff..eh?- Hide quoted text -

- Show quoted text -
Yes, you are, why is that?

----------------------------------------------
I just don't want to see you get into trouble......I am concerned for
your welfare.
Loogytoons?


:)


Hope he's not offended by that little play on 'Looney Tunes'.




He's really slow...probably doesn't get it.

Sirius Customer Service...
 

Sirius Customer Service...
 

"Boater" wrote in message
...
wrote:
On Oct 30, 11:56 am, Boater wrote:
Tom Francis - SWSports wrote:





I keep hearing horror stories about Sirius customer service, but I
gotta tell you - I've had nothing but success with them.
Yesterday, I cancelled my second reciever because Mrs. Wave is getting
a new car with Sirius installed. So I called and cancelled that radio
until her new car is delivered on Monday.
Little bit of a screwup unfortunately - they cancelled the wrong radio
- instead of cancelling Mrs. Wave's receiver, they cancelled mine.
Little mixup.
Expecting a huge hassle, I got to customer service, they did a
receiver swap and everything is now up and running.
Took all of three minutes start to finish.
Can't beat that.
Honestly, I cannot figure out the appeal of a "subscribed" radio
service to listen to music. My wife and I each have iPods that
have "hard wiring" plug-ins in the cars, and we listen to what we
want to listen to when we want to listen to music. Otherwise, the car
radio is on NPR.

The appeal, for me anyway, and I subscribe to XM, not Sirius, is the
amazing variety, depth and breadth of the selection of music that's
available. Listening to XM's highly niched and very eclectic and
expansive music programming, I hear tons of stuff I would never have
otherwise heard or heard of, tons of other stuff that I had heard of
and/or read about but never heard anywhere else (i.e. commercial
radio), and as a bonus a lot of stuff that I liked or remembered just
hadn't heard in years or decades - all this across an incredible range
of styles and formats - including traditional jazz, modern progressive/
fusion jazz, extremely "deep-cuts" album rock, electronica, very deep
"decades" playlists of pop from the 40's through today, blues, movie
music, current non-mainstream college/indie rock, showtunes,
standards, country, soul, dance, old-time radio programs, vintage and
contemporary comedy, and some other very eclectic, unusual and hard
to categorize stuff on the "Fine Tuning" and "Audio Visions"
channels. I love the way it's all presented to me as a kind of
passive recipient without my having to find out about, seek out,
download, or buy any of it, and their library has got to be thousands
and thousands of times huger than what could be fit on the most
generous iPod even if you did have the time and inclination to load it
up like that.

(Of course the absence of commercials is also a plus.)

I guess it is mainly appealing to people who have a very active
interest in music, and are just as much or more interested in hearing
and exploring music they haven't heard about and don't yet know about,
than hearing stuff they already like again and again (I find, maybe
it's a factor of getting a little older and realizing I don't have
time to waste, that I have evolved towards preferring to hear all
kinds of stuff even if I only hear each new thing once, rather than
hearing almost anything repeatedly). I know it's spoiled me from ever
being able to listen to FM/commercial radio without getting bored and
annoyed even faster than before!

richforman


Well that makes sense. I think I have about 20 gigs of music on my
iPod...mood for my every mood!


I could see a travelling salesman or long distance trucker having Sirius
radio.
No matter where you go, familiar radio is at your fingertips.
For someone like me who spends minimal time in the drivers seat.......... no
way.

Sirius Customer Service...
 

On Oct 30, 6:47*pm, "Don White" wrote:
For someone like me who spends minimal time in the drivers seat.......... no
way.


Your thinking is too limited...

I have a sirius receiver at home. It provides commercial-free
background music for everyday activities, and specific music types for
more "active" listening.

The one in the boat provides the same, but for boat time.

It's a minimal expense that provide a lot of enjoyment.