Many people probably remember the widely publicized incident of last
April, when a four day old Chaparral boat sank at the dock.

Among other charges, the owner of the boat was wailing at the time
that:
"The company never even apologized!"

Several months later, it seems that the boat owner is willing to admit
that the company did apologize- immediately after the fact and more
than once.

Also, the customer apparently refused the use of a "loaner" offered to
him so that he could go boating during the 24 days it took Chaparral
to build and deliver a brand new replacement boat.

An update:

http://www.boattest.com/Resources/vi...spx?NewsID=656