On Fri, 28 Sep 2007 11:46:56 -0400, HK wrote:

John H. wrote:
On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom"
wrote:

wrote in message
oups.com...
Just a warning if you plan on buying a Mustek product. I spent almost
half hour with more than one Arab speaking "tech support" person
yesterday. Never did figure out what they were saying to me as I don't
understand Farce or whatever language they speak over there. Never did
get my problem fixed, wasted money in my book... Just a warning if you
are looking at video or dvd equipment..

Probably Indian.

Always ask for a supervisor when you get someone like that. You'll
eventually get a native speaker of English. Happened to me yesterday with
the corporate tumor which absorbed my mortgage from the previous company,
whose service was fantastic. "I'm sorry, but I'm having difficulty
understanding you. Can I speak to your supervisor?" I got an American to
talk to.

To make matters worse, they always seem to have phones that are soaked in
water each night, and their calls are routed through an old Casio digital
watch or something.


LOL!


Actually, almost all of these companies are now using "IP" telephone
service.

Do you mean VOIP? When I had that, the voices were always very clear. But
every so often the call would simply get lost! Vonnage has gotten the bugs
worked out, but SunRocket folded soon after they got their bugs worked out.

Here's a site which compares several of the VOIP companies, in case
anyone's interested. My neighbor signed up with VOIP.com, the one on top,
and is happy with it. Sometimes the service will have a problem, but for
$10 a month, it can't be beat - if it doesn't go down!

http://www.comparevoipservice.org/

On Fri, 28 Sep 2007 12:01:20 -0500, John H. penned the following well
considered thoughts to the readers of rec.boats:

On Fri, 28 Sep 2007 11:46:56 -0400, HK wrote:

John H. wrote:
On Fri, 28 Sep 2007 14:58:11 GMT, "JoeSpareBedroom"
wrote:

wrote in message
oups.com...
Just a warning if you plan on buying a Mustek product. I spent almost
half hour with more than one Arab speaking "tech support" person
yesterday. Never did figure out what they were saying to me as I don't
understand Farce or whatever language they speak over there. Never did
get my problem fixed, wasted money in my book... Just a warning if you
are looking at video or dvd equipment..

Probably Indian.

Always ask for a supervisor when you get someone like that. You'll
eventually get a native speaker of English. Happened to me yesterday with
the corporate tumor which absorbed my mortgage from the previous company,
whose service was fantastic. "I'm sorry, but I'm having difficulty
understanding you. Can I speak to your supervisor?" I got an American to
talk to.

To make matters worse, they always seem to have phones that are soaked in
water each night, and their calls are routed through an old Casio digital
watch or something.


LOL!


Actually, almost all of these companies are now using "IP" telephone
service.

Do you mean VOIP? When I had that, the voices were always very clear. But
every so often the call would simply get lost! Vonnage has gotten the bugs
worked out, but SunRocket folded soon after they got their bugs worked out.

Here's a site which compares several of the VOIP companies, in case
anyone's interested. My neighbor signed up with VOIP.com, the one on top,
and is happy with it. Sometimes the service will have a problem, but for
$10 a month, it can't be beat - if it doesn't go down!

http://www.comparevoipservice.org/

According to the site Sunrocket numbers live on in VOIP.com.

After I noticed that Vonage had an "excellent" Customer Service
rating.... I just closed the window.

--

Grady-White Gulfstream, out of Oak Island, NC.

Homepage
http://pamandgene.idleplay.net/

Rec.boats at Lee Yeaton's Bayguide
http://www.thebayguide.com/rec.boats
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On Fri, 28 Sep 2007 14:49:11 -0000,
penned the following well considered thoughts to the readers of
rec.boats:

Just a warning if you plan on buying a Mustek product. I spent almost
half hour with more than one Arab speaking "tech support" person
yesterday. Never did figure out what they were saying to me as I don't
understand Farce or whatever language they speak over there. Never did
get my problem fixed, wasted money in my book... Just a warning if you
are looking at video or dvd equipment..

Absolutely one of my greatest pet peeves..... a Google of "mustek
sucks" yielded over 68,000 responses.

I have promised myself that, in the future, any consideration given a
big ticket purchase or monthly commitment will involve a couple of
calls to the manufacturer's tech support line, first. Bad English?
ESL? No purchase from *that* manufacturer.

--

Grady-White Gulfstream, out of Oak Island, NC.

Homepage
http://pamandgene.idleplay.net/

Rec.boats at Lee Yeaton's Bayguide
http://www.thebayguide.com/rec.boats
-----------------
www.Newsgroup-Binaries.com - *Completion*Retention*Speed*
Access your favorite newsgroups from home or on the road
-----------------

On Fri, 28 Sep 2007 12:12:08 -0400, Gene Kearns
wrote:

On Fri, 28 Sep 2007 14:49:11 -0000,
penned the following well considered thoughts to the readers of
rec.boats:

Just a warning if you plan on buying a Mustek product. I spent almost
half hour with more than one Arab speaking "tech support" person
yesterday. Never did figure out what they were saying to me as I don't
understand Farce or whatever language they speak over there. Never did
get my problem fixed, wasted money in my book... Just a warning if you
are looking at video or dvd equipment..

Absolutely one of my greatest pet peeves..... a Google of "mustek
sucks" yielded over 68,000 responses.

I have promised myself that, in the future, any consideration given a
big ticket purchase or monthly commitment will involve a couple of
calls to the manufacturer's tech support line, first. Bad English?
ESL? No purchase from *that* manufacturer.

Now *that* is a damn good idea!