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Posts: 5,649
Default MarineMax service

On 25 May 2007 02:43:20 -0700, Messing In Boats
wrote:

I recently brought mt boat into their Wrightsville Beach, SC facility
for repair. Their tech misdiagnosed the problem and replaced all my
fuel filters instead of finding the one bad fuel injector. Then they
wanted to rebuild or replace all the injectors and the injector pump,
so I pulled out and found someone else


Well, let me say this.

When I had a bad injector in my FICHT, they replaced all of them and
the fuel pump.

And I can say that in the automotive world, it's not at all uncommon
to replace all the injectors if one goes bad.

I think you were off base on this one and owe them an apology.
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Default MarineMax service

On May 25, 2:43?am, Messing In Boats wrote:
I recently brought mt boat into their Wrightsville Beach, SC facility
for repair. Their tech misdiagnosed the problem and replaced all my
fuel filters instead of finding the one bad fuel injector. Then they
wanted to rebuild or replace all the injectors and the injector pump,
so I pulled out and found someone else. What's interesting is the
letter I got from their service advisor after I complained about
spending over $200 and not having my boat fixed. He may not be much of
a service advisor, but he sure has a future in customer relations



Mr. XXXXX, I also hope that your further posting paint the entire
truth. When you begin attacking honesty and integrity, search hard
and try to tell the truth. In your attempts to attack Marinemax, and
its employees, you are the one who lost out. I hope if the truth
finds its way on to your blogs, you have time left to repair what it
took a life time to build, HONESTY & INTEGRITY. GOOD LUCK IN YOUR
JOURNEY.

Service Advisor

MarineMax Wrightsville Beach"


Customer relations?

Heck he's got a future as a regular poster to rec.boats. He's got all
the
basics down. You start with a disagreement over a technical issue and
then allow it to escalate to an exchange of nasty personal remarks. :-)

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Default MarineMax service

Messing In Boats wrote in
ups.com:

As a fellow police officer I would expect that a retired police
officer would not jeopardize his integrity the way you have. It is
your choice to bad mouth MarineMax, the service advisor, and tech;
however I would think you would at least tell the truth. I know that
you are familiar with slander, and your dictation of the events that
occurred is just that, slander. Mr. XXXXX I hope that you will take
the time to learn your preventive maintenance schedule and follow it,
it will save you a tremendous amount of time, and money.



Sea Ray of Charleston also threatened me, right in front of witnesses,
that if I didn't stop posting all the problems I had with my POS Sea Ray
Sea Rayder, rotting seats made with open foam and cotton backed vinyl,
panels leaking brown gook out behind them because the packing box board
they were mounted on was rotting in the wet cotton batting used for
padding, and many other miseries, If I didn't stop reporting it, I was no
longer welcome in Sea Ray of Charleston.

I told him....in front of the same witnesses....to kiss my ass.....

They think everyone should kiss their corporate asses....


Larry
--
Grade School Physics Factoid:
A building cannot freefall into its own footprint without
skilled demolition.
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Default MarineMax service

Messing In Boats wrote in
ups.com:

As a fellow police officer I would expect that a

snip
On May 25, 4:20 pm, Larry wrote:
snip
They think everyone should kiss their corporate asses....

Larry
--

Most Marine stores think of themselves as a;
Luxury Market.

If they ONCE catch you buying anything at full price from them,
they will forever class you as a GentileMan and expect you to
want full service and first class treatment forever and anon.
If you ever question a price or service, you will fall from grace
in their eyes [they still see you as Gentile, can't 'do it yourself',
or search for reasonable prices elsewhere, but now you are a
pauper in that situation and they can treat you with the same
Disdain that the still-well-to-do treat them with.]

But then, if you Can't do-it-yourself, then I suppose you Will
Have to "kiss their Corporate Asses", or grease your own...

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