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Pelican/Coleman canoe seat separation
From looking at that picture, that is so much of a manufacturer warranty
issue that I can't understand why they wouldn't replace it. I worked in the industry, though not for Coleman or Pelican, and can see clearly that they should replace this. Did you send them the picture? I'm assuming that you did. Have you tried calling them and talking to a manager or even the president of the company? Courtney "Steve B." wrote in message y.telekom.at... Wonder if anyone's seen anything like this before? http://www.geocities.com/sblume/download3.jpg http://www.pelican-intl.com/touring.html http://www.coleman.com/coleman/colem...tegoryid=66001 This is the second season of lake canoeing for us. The water can get a bit choppy. Sunlight on the black seats heat them up pretty good. Except for the trip from the dealer, the canoe has not been transported. A couple of weeks ago we noticed tears in the midships and bow seats. The midships seat has never been used. There are three tears, each about two inches long at the 90 degree bend where the seat meets the gunnel.When we contacted the dealer, he in turn contacted Pelican. We were advised that the separation was likely from canoeing without the seat pedestals, (no, never done that) and they could send us some metal brackets to patch the tears. They did not offer to replace the seats, in spite of a "two year limited warrantee". Anyone have a similar experience? Steve sblume at yahoo dot com |
#2
posted to rec.boats.paddle
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Pelican/Coleman canoe seat separation
We sent a series of pics to the dealer, who in turn forwarded them to
Pelican. That Pelican offered to send the dealer a set of reinforcement straps suggests they've run in to the problem before, which is why I posed the question to the newsgroup. The dealer is forwarding our reluctance to accept a makeshift solution to Pelican. I'm curious to see if the EU laws do a better job of protecting the consumer. Steve "Courtney" wrote in message . .. From looking at that picture, that is so much of a manufacturer warranty issue that I can't understand why they wouldn't replace it. I worked in the industry, though not for Coleman or Pelican, and can see clearly that they should replace this. Did you send them the picture? I'm assuming that you did. Have you tried calling them and talking to a manager or even the president of the company? Courtney "Steve B." wrote in message y.telekom.at... Wonder if anyone's seen anything like this before? http://www.geocities.com/sblume/download3.jpg http://www.pelican-intl.com/touring.html http://www.coleman.com/coleman/colem...tegoryid=66001 This is the second season of lake canoeing for us. The water can get a bit choppy. Sunlight on the black seats heat them up pretty good. Except for the trip from the dealer, the canoe has not been transported. A couple of weeks ago we noticed tears in the midships and bow seats. The midships seat has never been used. There are three tears, each about two inches long at the 90 degree bend where the seat meets the gunnel.When we contacted the dealer, he in turn contacted Pelican. We were advised that the separation was likely from canoeing without the seat pedestals, (no, never done that) and they could send us some metal brackets to patch the tears. They did not offer to replace the seats, in spite of a "two year limited warrantee". Anyone have a similar experience? Steve sblume at yahoo dot com |
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