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OT Glad for Vonage!
Gene Kearns wrote:
On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III" wrote: Gene, I am curious, how long ago was this disaster with Vonage? I listen to Clark Howard and I know the love to jump all over any company that is not providing good service. Based upon your history, I would not be making any changes in the near future. I am glad my history has been the exact opposite. It was the Clark Howard Show that made me even think about making the change, they have had users calling in for months talking about the quality and the ease of set up. I think it was Bassy and and a few others in rec.boats that convinced me to try it. With the 30 day free trial period, it was a painless way to 'test" VOIP. I didn't port over my phone number until I was comfortable with the quality of the line and Vonage overall service. I got away from vonage about 3 months ago. Apparently, Clark is gradually changing his mind, too.... go to: http://clarkhoward.com/shownotes/category/155/156/297/ -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- It looks like your call, along with other callers did register with Clark Howard. While Clark has not had any problems with VOIP he has noticed an increase in listners complaints. The date on the show matches up with the time frame of your complaint, I wonder if they have improved their customer service or if I am just an easy custimer to satisfy. I haven't had to talk to customer service since I installed the modem, but when I did I had no problems, and it was a fairly quick and painless call. Now my call to DELL customer service was another thing. Whatever you do, DON'T BUY A DELL. |
OT Glad for Vonage!
On Fri, 25 Aug 2006 07:56:10 -0400, Harry Krause
wrote: basskisser wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! I'm not interested in changing from the reliable telephone service that has served me admirably for these many years for VOIP so I can save $25 a month. There are all manner of problems possible with VOIP, none of which appeal to me, including crappy sound quality, downtime when the internet connection is down, and its inability to perform properly with my home security sytem. But I'm happy it works for you, the fraud known here as "Reggie," and whomever. *Now* you're following our advice! -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
On Fri, 25 Aug 2006 08:21:00 -0400, Gene Kearns wrote:
On 24 Aug 2006 08:00:33 -0700, "basskisser" wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! I'm happy for you, but I hope your entire customer experience is better than the nightmare they had designed for us.... -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- I've been going through the unplug-plug routine about once a month. It's a two minute operation, and the savings of about $55/month more than compensates. Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
On Fri, 25 Aug 2006 14:33:31 -0400, Harry Krause
wrote: Reginald P. Smithers III wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III" wrote: Gene, I am curious, how long ago was this disaster with Vonage? I listen to Clark Howard and I know the love to jump all over any company that is not providing good service. Based upon your history, I would not be making any changes in the near future. I am glad my history has been the exact opposite. It was the Clark Howard Show that made me even think about making the change, they have had users calling in for months talking about the quality and the ease of set up. I think it was Bassy and and a few others in rec.boats that convinced me to try it. With the 30 day free trial period, it was a painless way to 'test" VOIP. I didn't port over my phone number until I was comfortable with the quality of the line and Vonage overall service. I got away from vonage about 3 months ago. Apparently, Clark is gradually changing his mind, too.... go to: http://clarkhoward.com/shownotes/category/155/156/297/ -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- It looks like your call, along with other callers did register with Clark Howard. While Clark has not had any problems with VOIP he has noticed an increase in listners complaints. The date on the show matches up with the time frame of your complaint, I wonder if they have improved their customer service or if I am just an easy custimer to satisfy. I haven't had to talk to customer service since I installed the modem, but when I did I had no problems, and it was a fairly quick and painless call. Now my call to DELL customer service was another thing. Whatever you do, DON'T BUY A DELL. Gee, I never had any problems with Dell, even back when I was moderator of its PC group on CIS. Then you've never experienced its customer service. What a shame you've missed out on that treat! -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
On 25 Aug 2006 07:37:45 -0700, "basskisser"
wrote: Jack Goff wrote: Learn to express yourself more clearly. You wrote about VoIP: "The signal goes out of your house just exactly as it does with a landline." The signal does not "go out of your house" in the same manner for landline and VoIP at all. They use completely different transport protocols and media. My signal for my security system goes through the same exact wiring in my house as it always has. My VOIP system is hooked seamlessly to those same exact wires. Hence, the security system signal is through those exact same wires. Inside your house, the signal is the same. When it "goes out of your house", the signal is *completely* different. Of course, you realize that the alarm system is nothing but a modem, and that VoIP is ill-suited for transporting modem signals. While it may work today, there is absolutely no guarantee that it will work tonight or tomorrow. If Vonage tweaks the codec they are using, or the internet has some delay or dropped packets when the alarm tries to connect, your intruder alert fails. There's no guarantee of delivery of IP packets for VoIP. Your ear can deal with lots of dropped packets when ordering pizza. The alarm modem can not. Never, ever had a problem. My security company does a weekly test, every Wednesday afternoon, it's always passed. That's simply not true. Two problems with that statement: 1. A home monitoring company does not initiate a test. They can't. If they tried, it would have to be by dialing your home number and letting the alarm system answer, then doing a handshake. That's simply not possible, as alarm systems don't do that. Something else, like a person or an answering machine, would likely answer the call first. The alarm box does not answer the phone. 2. In another post, you identified Brinks as being your alarm service provider. Well guess what, I use Brinks as well. The Brinks alarm panel clearly indicates to "Test Weekly See Owner's Manual". Furthermore, you test it by pressing the "Options" button five times until "Test" is displayed, the entering your code. The system initiates a test that includes calling into the service, then sounds the alarm horn momentarily after the test. This is the operation of the deluxe panel, the basic panel may be different. If you really had a Brinks alarm, I suspect you'd know all of this. |
OT Glad for Vonage!
"basskisser" wrote in message oups.com... This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! One who believes that Comcast and Vonage in tandem is more reliable than POTS is either ignorant or in for a very big surprise. |
OT Glad for Vonage!
On 25 Aug 2006 07:34:09 -0700, "basskisser"
wrote: Jack Goff wrote: On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. Again, comprehension. In never said where ANY company said that VOIP is "approved". For that matter, I just looked at my contract with my security company, and it doesn't even say that Bell South is "approved". Mine does, however work flawlessly with my VOIP. And I never said that you claimed anything to be "approved". Those were my words, understand? You did say that someone should change to a system that can handle "new fangled" equipment. Fact is, no alarm service is willing to state that they will work with VoIP. Not even yours. |
OT Glad for Vonage!
On 25 Aug 2006 08:53:39 -0700, "basskisser"
wrote: JimH wrote: "Jack Goff" wrote in message ... On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. It looks like Kevin does not understand the difference between a "security" company and a "central station alarm monitoring" company. BTW, I called Brinks and they said they would not recommend their service when one uses VOIP and they could not offer any guarantee they could or would receive the signal. ;-) Jim, you are so full of ****!!!! Who did you talk to at Brinks? give me a name, and a number, you liar! I can tell you for a fact, I have VOIP, AND Brinks, and they work flawlessly. Your petty diatribe above is just fluff. I talked to a rep at Brinks today, since they are my provider. They "strongly suggest" not to use Vonage. Further, they say that to attempt it, they must come out and install a $90 filter on the line to get it to work, and that is not always successful. It seems to be working for you. Is it solid, or just barely working? You can't really know. without a lot of expensive specialized test equipment. Be thankful it's working now. |
OT Glad for Vonage!
"basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. |
OT Glad for Vonage!
"Jack Goff" wrote in message ... On 25 Aug 2006 08:53:39 -0700, "basskisser" wrote: JimH wrote: "Jack Goff" wrote in message ... On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. It looks like Kevin does not understand the difference between a "security" company and a "central station alarm monitoring" company. BTW, I called Brinks and they said they would not recommend their service when one uses VOIP and they could not offer any guarantee they could or would receive the signal. ;-) Jim, you are so full of ****!!!! Who did you talk to at Brinks? give me a name, and a number, you liar! I can tell you for a fact, I have VOIP, AND Brinks, and they work flawlessly. Your petty diatribe above is just fluff. I talked to a rep at Brinks today, since they are my provider. They "strongly suggest" not to use Vonage. Further, they say that to attempt it, they must come out and install a $90 filter on the line to get it to work, and that is not always successful. Yep, same story as I got. I see Kevin is all wound up again. A shame. |
OT Glad for Vonage!
On Fri, 25 Aug 2006 22:05:08 GMT, Jack Goff wrote:
On 25 Aug 2006 07:34:09 -0700, "basskisser" wrote: Jack Goff wrote: On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. Again, comprehension. In never said where ANY company said that VOIP is "approved". For that matter, I just looked at my contract with my security company, and it doesn't even say that Bell South is "approved". Mine does, however work flawlessly with my VOIP. And I never said that you claimed anything to be "approved". Those were my words, understand? You did say that someone should change to a system that can handle "new fangled" equipment. Fact is, no alarm service is willing to state that they will work with VoIP. Not even yours. The use of the Sunrocket VOIP has had no detrimental effects on my alarm system whatsoever. I can't understand what the hell difference Ma Bell or VOIP would make. Hell, I can be talking over VOIP and the alarm system is perfectly functional. I think you're all a bunch of alarm system snobs. OK. Now I'll go feed the dog. -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
Harry Krause wrote:
Reginald P. Smithers III wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III" wrote: Gene, I am curious, how long ago was this disaster with Vonage? I listen to Clark Howard and I know the love to jump all over any company that is not providing good service. Based upon your history, I would not be making any changes in the near future. I am glad my history has been the exact opposite. It was the Clark Howard Show that made me even think about making the change, they have had users calling in for months talking about the quality and the ease of set up. I think it was Bassy and and a few others in rec.boats that convinced me to try it. With the 30 day free trial period, it was a painless way to 'test" VOIP. I didn't port over my phone number until I was comfortable with the quality of the line and Vonage overall service. I got away from vonage about 3 months ago. Apparently, Clark is gradually changing his mind, too.... go to: http://clarkhoward.com/shownotes/category/155/156/297/ -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- It looks like your call, along with other callers did register with Clark Howard. While Clark has not had any problems with VOIP he has noticed an increase in listners complaints. The date on the show matches up with the time frame of your complaint, I wonder if they have improved their customer service or if I am just an easy custimer to satisfy. I haven't had to talk to customer service since I installed the modem, but when I did I had no problems, and it was a fairly quick and painless call. Now my call to DELL customer service was another thing. Whatever you do, DON'T BUY A DELL. Gee, I never had any problems with Dell, even back when I was moderator of its PC group on CIS. Harry, You need to purchase a new computer from Dell, and talk to their customer service dept, you would love them. I had purchased 6 computers from Dell w/o any problems, until my last one. I will never purchase another one. After 5 hrs on customer non service, I returned the computer and purchased a Gateway w/ AMD. I had a blue screen of death, with a hard drive problem, but instead of sending out a tech to replace the hard drive, they had me unplugging and plugging in every component and then restarting the computer. After 5 hrs. I asked for a RA and sent the computer back to Dell. The in home service really doesn't exist, as the phone tech told me, I was "trouble shooting" and once I identified the problem, then they would "service" the problem. They told me it could take 100's of hours to "trouble shoot" before they "serviced" my computer. |
OT Glad for Vonage!
Harry Krause wrote:
Reginald P. Smithers III wrote: Harry Krause wrote: Reginald P. Smithers III wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III" wrote: Gene, I am curious, how long ago was this disaster with Vonage? I listen to Clark Howard and I know the love to jump all over any company that is not providing good service. Based upon your history, I would not be making any changes in the near future. I am glad my history has been the exact opposite. It was the Clark Howard Show that made me even think about making the change, they have had users calling in for months talking about the quality and the ease of set up. I think it was Bassy and and a few others in rec.boats that convinced me to try it. With the 30 day free trial period, it was a painless way to 'test" VOIP. I didn't port over my phone number until I was comfortable with the quality of the line and Vonage overall service. I got away from vonage about 3 months ago. Apparently, Clark is gradually changing his mind, too.... go to: http://clarkhoward.com/shownotes/category/155/156/297/ -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- It looks like your call, along with other callers did register with Clark Howard. While Clark has not had any problems with VOIP he has noticed an increase in listners complaints. The date on the show matches up with the time frame of your complaint, I wonder if they have improved their customer service or if I am just an easy custimer to satisfy. I haven't had to talk to customer service since I installed the modem, but when I did I had no problems, and it was a fairly quick and painless call. Now my call to DELL customer service was another thing. Whatever you do, DON'T BUY A DELL. Gee, I never had any problems with Dell, even back when I was moderator of its PC group on CIS. Harry, You need to purchase a new computer from Dell, and talk to their customer service dept, you would love them. I had purchased 6 computers from Dell w/o any problems, until my last one. I will never purchase another one. After 5 hrs on customer non service, I returned the computer and purchased a Gateway w/ AMD. I had a blue screen of death, with a hard drive problem, but instead of sending out a tech to replace the hard drive, they had me unplugging and plugging in every component and then restarting the computer. After 5 hrs. I asked for a RA and sent the computer back to Dell. The in home service really doesn't exist, as the phone tech told me, I was "trouble shooting" and once I identified the problem, then they would "service" the problem. They told me it could take 100's of hours to "trouble shoot" before they "serviced" my computer. Well, "Reggie," if you had bothered to give Dell your actual name, instead of one of your 500 aliases, you might have done better. Harry, Why the chip on the shoulder? Whats up? |
OT Glad for Vonage!
Jack Goff wrote: On 25 Aug 2006 07:34:09 -0700, "basskisser" wrote: Jack Goff wrote: On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. Again, comprehension. In never said where ANY company said that VOIP is "approved". For that matter, I just looked at my contract with my security company, and it doesn't even say that Bell South is "approved". Mine does, however work flawlessly with my VOIP. And I never said that you claimed anything to be "approved". Those were my words, understand? You did say that someone should change to a system that can handle "new fangled" equipment. Fact is, no alarm service is willing to state that they will work with VoIP. Not even yours. No alarm system will *guarantee* that it will work with your land line system, either!!! So, your point is worthless. |
OT Glad for Vonage!
Gene wrote: On Fri, 25 Aug 2006 13:08:54 -0400, "Reginald P. Smithers III" wrote: Gene, I am curious, how long ago was this disaster with Vonage? I listen to Clark Howard and I know the love to jump all over any company that is not providing good service. Based upon your history, I would not be making any changes in the near future. I am glad my history has been the exact opposite. It was the Clark Howard Show that made me even think about making the change, they have had users calling in for months talking about the quality and the ease of set up. I think it was Bassy and and a few others in rec.boats that convinced me to try it. With the 30 day free trial period, it was a painless way to 'test" VOIP. I didn't port over my phone number until I was comfortable with the quality of the line and Vonage overall service. I got away from vonage about 3 months ago. Apparently, Clark is gradually changing his mind, too.... go to: http://clarkhoward.com/shownotes/category/155/156/297/ Where does that say that Clark is dissatisfied with his service??? ----------------- |
OT Glad for Vonage!
Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. |
OT Glad for Vonage!
Jack Goff wrote: On 25 Aug 2006 08:53:39 -0700, "basskisser" wrote: JimH wrote: "Jack Goff" wrote in message ... On 25 Aug 2006 04:50:11 -0700, "basskisser" wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP Well, despite advice to the contrary from Reggie and his boy Herring, ADT says the following: Perhaps you should change your security company to one that is up to date and able to work with new fangled equipment! What company is that, bass? The one you use? Who is it? I'm not aware of any that say the use of VoIP phone service is approved. It looks like Kevin does not understand the difference between a "security" company and a "central station alarm monitoring" company. BTW, I called Brinks and they said they would not recommend their service when one uses VOIP and they could not offer any guarantee they could or would receive the signal. ;-) Jim, you are so full of ****!!!! Who did you talk to at Brinks? give me a name, and a number, you liar! I can tell you for a fact, I have VOIP, AND Brinks, and they work flawlessly. Your petty diatribe above is just fluff. I talked to a rep at Brinks today, since they are my provider. They "strongly suggest" not to use Vonage. Further, they say that to attempt it, they must come out and install a $90 filter on the line to get it to work, and that is not always successful. It seems to be working for you. Is it solid, or just barely working? You can't really know. without a lot of expensive specialized test equipment. Be thankful it's working now. Every weekly test comes back flawlessly. NEVER had a problem, ever. MY Brinks system does a weekly test, no need for expensive equipment. Every Wednesday. |
OT Glad for Vonage!
Jack Goff wrote: On 25 Aug 2006 07:37:45 -0700, "basskisser" wrote: Jack Goff wrote: Learn to express yourself more clearly. You wrote about VoIP: "The signal goes out of your house just exactly as it does with a landline." The signal does not "go out of your house" in the same manner for landline and VoIP at all. They use completely different transport protocols and media. My signal for my security system goes through the same exact wiring in my house as it always has. My VOIP system is hooked seamlessly to those same exact wires. Hence, the security system signal is through those exact same wires. Inside your house, the signal is the same. When it "goes out of your house", the signal is *completely* different. Of course, you realize that the alarm system is nothing but a modem, and that VoIP is ill-suited for transporting modem signals. While it may work today, there is absolutely no guarantee that it will work tonight or tomorrow. If Vonage tweaks the codec they are using, or the internet has some delay or dropped packets when the alarm tries to connect, your intruder alert fails. There's no guarantee of delivery of IP packets for VoIP. Your ear can deal with lots of dropped packets when ordering pizza. The alarm modem can not. Never, ever had a problem. My security company does a weekly test, every Wednesday afternoon, it's always passed. That's simply not true. Two problems with that statement: 1. A home monitoring company does not initiate a test. They can't. If they tried, it would have to be by dialing your home number and letting the alarm system answer, then doing a handshake. That's simply not possible, as alarm systems don't do that. Something else, like a person or an answering machine, would likely answer the call first. The alarm box does not answer the phone. Care to wager some money??? 2. In another post, you identified Brinks as being your alarm service provider. Well guess what, I use Brinks as well. The Brinks alarm panel clearly indicates to "Test Weekly See Owner's Manual". Furthermore, you test it by pressing the "Options" button five times until "Test" is displayed, the entering your code. The system initiates a test that includes calling into the service, then sounds the alarm horn momentarily after the test. This is the operation of the deluxe panel, the basic panel may be different. Nope. Not mine. If you really had a Brinks alarm, I suspect you'd know all of this. If you had MY system, and knew you had the exact same system, then you'd be in a position to make statements about my system. I "upgraded" about a year and a half ago from the initial Brinks system. Do you realize that in this day and age, that Brinks even provides, for a fee, such things as WiFi cabling? |
OT Glad for Vonage!
"basskisser" wrote in message ups.com... Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. No, they don't. With POTS your alarm panel is wired directly to telephone system. With cable/vonage the wiring goes from the alarm panel, then to your Vonage modem, then to your cable modem, and out of the house through the coax/fiber to your cable provider who then provides the connection to the telephone network. Get it? |
OT Glad for Vonage!
Sam D wrote: "basskisser" wrote in message ups.com... Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. No, they don't. With POTS your alarm panel is wired directly to telephone system. With cable/vonage the wiring goes from the alarm panel, then to your Vonage modem, then to your cable modem, and out of the house through the coax/fiber to your cable provider who then provides the connection to the telephone network. Get it? Pssst........Sam...........you are trying to have a discussion with a brick wall. ;-) |
OT Glad for Vonage!
On 26 Aug 2006 06:36:19 -0700, "basskisser"
wrote: Jack Goff wrote: On 25 Aug 2006 07:37:45 -0700, "basskisser" wrote: Jack Goff wrote: Learn to express yourself more clearly. You wrote about VoIP: "The signal goes out of your house just exactly as it does with a landline." The signal does not "go out of your house" in the same manner for landline and VoIP at all. They use completely different transport protocols and media. My signal for my security system goes through the same exact wiring in my house as it always has. My VOIP system is hooked seamlessly to those same exact wires. Hence, the security system signal is through those exact same wires. Inside your house, the signal is the same. When it "goes out of your house", the signal is *completely* different. Of course, you realize that the alarm system is nothing but a modem, and that VoIP is ill-suited for transporting modem signals. While it may work today, there is absolutely no guarantee that it will work tonight or tomorrow. If Vonage tweaks the codec they are using, or the internet has some delay or dropped packets when the alarm tries to connect, your intruder alert fails. There's no guarantee of delivery of IP packets for VoIP. Your ear can deal with lots of dropped packets when ordering pizza. The alarm modem can not. Never, ever had a problem. My security company does a weekly test, every Wednesday afternoon, it's always passed. That's simply not true. Two problems with that statement: 1. A home monitoring company does not initiate a test. They can't. If they tried, it would have to be by dialing your home number and letting the alarm system answer, then doing a handshake. That's simply not possible, as alarm systems don't do that. Something else, like a person or an answering machine, would likely answer the call first. The alarm box does not answer the phone. Care to wager some money??? Sure. I just got off the phone with Susan at Brinks, and she informs me that they *can not* call into their systems to check them. She told me that I'm supposed to test it myself, just exactly as I told you. 2. In another post, you identified Brinks as being your alarm service provider. Well guess what, I use Brinks as well. The Brinks alarm panel clearly indicates to "Test Weekly See Owner's Manual". Furthermore, you test it by pressing the "Options" button five times until "Test" is displayed, the entering your code. The system initiates a test that includes calling into the service, then sounds the alarm horn momentarily after the test. This is the operation of the deluxe panel, the basic panel may be different. Nope. Not mine. If you really had a Brinks alarm, I suspect you'd know all of this. If you had MY system, and knew you had the exact same system, then you'd be in a position to make statements about my system. Take a look at http://www.brinkshomesecurity.com/ho...-equipment.htm There you'll see what Brinks offers in home security. You should have done your research before you started posting. I "upgraded" about a year and a half ago from the initial Brinks system. Uh-huh. You got the special system. I'm sure they saw you coming. Do you realize that in this day and age, that Brinks even provides, for a fee, such things as WiFi cabling? You're a hoot. You do realize that WiFi is *wireless*, right? There is no WiFi cabling... that's the magic of it. You were a court jester in a previous life, weren't you? I'll bet they chopped your head off for lying. I'm done with you. |
OT Glad for Vonage!
On 26 Aug 2006 08:03:34 -0700, "JimH" wrote:
Sam D wrote: "basskisser" wrote in message ups.com... Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. No, they don't. With POTS your alarm panel is wired directly to telephone system. With cable/vonage the wiring goes from the alarm panel, then to your Vonage modem, then to your cable modem, and out of the house through the coax/fiber to your cable provider who then provides the connection to the telephone network. Get it? Pssst........Sam...........you are trying to have a discussion with a brick wall. ;-) That's a slam on brick walls everywhere. Besides, I prefer to think of him as a sack of hammers. :-) |
OT Glad for Vonage!
"basskisser" wrote in message ps.com... Again, comprehension. In never said where ANY company said that VOIP is "approved". For that matter, I just looked at my contract with my security company, and it doesn't even say that Bell South is "approved". Mine does, however work flawlessly with my VOIP. There are FCC rules and regulations that cover every piece of equipment, the POTS service itself, and the monitoring company in a home security system that is connected to the POTS network. These rules and regs protect you and give you legal standing if they fail to perform to specifications. Once you disconnect the alarm system from POTS, your on your own, there are no FCC rules and regulations that govern an alarm system connected to VOIP. So, in a nutshell, your company does not have to "approve" Bellsouth as a carrier since the performance of a monitored security system on POTS is governed by Federal law. |
OT Glad for Vonage!
"Sam D" wrote in message news:DhZHg.1460$nR2.969@trnddc03... "basskisser" wrote in message ups.com... Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. No, they don't. With POTS your alarm panel is wired directly to telephone system. With cable/vonage the wiring goes from the alarm panel, then to your Vonage modem, then to your cable modem, and out of the house through the coax/fiber to your cable provider who then provides the connection to the telephone network. Get it? Kevin couldn't find a clue if a dump truck dropped a load of them in his driveway. |
OT Glad for Vonage!
Sam D wrote: "basskisser" wrote in message ups.com... Sam D wrote: "basskisser" wrote in message oups.com... Harry Krause wrote: JohnH wrote: On Thu, 24 Aug 2006 11:17:38 -0400, Harry Krause wrote: basskisser wrote: This morning the phones in the neighborhood where I live were all out. I didn't even know it, because I have comcast high speed and vonage! I asked the Bellsouth Technician why he was checking the line in front of my house, because I was going to tell him it's dead to my house because I don't have Bellsouth. He said he was checking because some digital device that serves the whole neighborhood went out, and they are trying to restore service!!! Wonderful. Our security alarm system sent out a letter recently advising customers NOT to transfer to VOIP unless they leave a wired traditional phone line in place or subscribe to a special, new, expensive cell service. Wanna guess why? The security company says it is working on a VOIP solution but so far, it "is not reliable." If the security company isn't reliable, I'd get a new one. You've identified many reasons why you can't switch to VOIP. That's a shame, and we all feel sorry for you. Most of the major home security company connect lines do not work with VOIP, I've since learned. Why? The signal goes out of your house just exactly as it does with a landline. Brinks works just great with VOIP One is digital and the other analog. Not the same. They both STILL go out of my house exactly the same. Same exact wiring. Get it? Doubtful. No, they don't. With POTS your alarm panel is wired directly to telephone system. Exactly! With cable/vonage the wiring goes from the alarm panel, then to your Vonage modem, then to your cable modem, and out of the house through the coax/fiber to your cable provider who then provides the connection to the telephone network. Get it? Where you are in error is first, your reading comprehension. My vonage system is hooked DIRECTLY to my house phone hard lines. I can plug a phone into any and all jacks in my house and have dial tone. My alarm system is, and always has been, hooked directly to those hard lines. Get it? |
OT Glad for Vonage!
Harry Krause wrote:
Gene Kearns wrote: On Fri, 25 Aug 2006 14:38:16 -0400, JohnH wrote: Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. Speed wasn't the problem, I've got really good connect rates. What *was* the problem was a complete lack of tech support. I never had to recycle the modem between "outages." Vonage would run fine for 2-3 months and then just quit..... and I'd be without phone service for 3-4 days. They had no clue what the problem was and had no idea how to fix it. They also had no clue why it started working again. My current VoIP is flawless..... Unplug and plug *once* wouldn't have been a problem. Plugging and unplugging for 2 hours straight... until the cell phone died *WAS* a problem. -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} Harry, It is possible that Gene's experience and the experience of others are all correct, they represent the experiences each individual faced when dealing with Vonage or VOIP. I can think of no reason why Gene would lie about his experience, and I can not think of any reason why any of the other people would lie about their experience using Vonage or VOIP. I know if I had Gene's problems I would be relating my experience to everyone I talked to. The only two times I had to contact Vonage Customer Service is when I first set the phone system up, it went very smoothly and quickly. The 2nd time was when I replaced my computer and had to reestablish my modem IP. I had tried to reboot the modem on my own unsuccessfully, the tech recommended I disconnect both modems, reboot my cable modem first, then plug my telephone modem in second. That was the last time I had to contact their Customer Service. My total time on the phone was about 10-15 min. the first time, and about 5-8 min. the 2nd time. When I returned my Dell and purchased my Gateway, I didn't have to contact Vonage Customer Service, I just booted my cable modem first, then my telephone modem once the cable modem was up and running. I takes about 10 secs for each modem to reboot. My experience might not be typical, Gene's experience might not be typical, or it is possible that they have a wide range of service levels. . The one thing I am fairly certain of is no one in here is lying about their experience in using VOIP. Why do you think there is anything unusual in Gene's experience being different than the others? |
OT Glad for Vonage!
Harry Krause wrote: Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} It certainly does. Everyone here who has it is very happy with it, and never has problems with it, EXCEPT for Gene. |
OT Glad for Vonage!
"Reginald P. Smithers III" wrote in message ... Harry Krause wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 14:38:16 -0400, JohnH wrote: Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. Speed wasn't the problem, I've got really good connect rates. What *was* the problem was a complete lack of tech support. I never had to recycle the modem between "outages." Vonage would run fine for 2-3 months and then just quit..... and I'd be without phone service for 3-4 days. They had no clue what the problem was and had no idea how to fix it. They also had no clue why it started working again. My current VoIP is flawless..... Unplug and plug *once* wouldn't have been a problem. Plugging and unplugging for 2 hours straight... until the cell phone died *WAS* a problem. -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} Harry, It is possible that Gene's experience and the experience of others are all correct, they represent the experiences each individual faced when dealing with Vonage or VOIP. I can think of no reason why Gene would lie about his experience, and I can not think of any reason why any of the other people would lie about their experience using Vonage or VOIP. I know if I had Gene's problems I would be relating my experience to everyone I talked to. The only two times I had to contact Vonage Customer Service is when I first set the phone system up, it went very smoothly and quickly. The 2nd time was when I replaced my computer and had to reestablish my modem IP. I had tried to reboot the modem on my own unsuccessfully, the tech recommended I disconnect both modems, reboot my cable modem first, then plug my telephone modem in second. That was the last time I had to contact their Customer Service. My total time on the phone was about 10-15 min. the first time, and about 5-8 min. the 2nd time. When I returned my Dell and purchased my Gateway, I didn't have to contact Vonage Customer Service, I just booted my cable modem first, then my telephone modem once the cable modem was up and running. I takes about 10 secs for each modem to reboot. My experience might not be typical, Gene's experience might not be typical, or it is possible that they have a wide range of service levels. . The one thing I am fairly certain of is no one in here is lying about their experience in using VOIP. Why do you think there is anything unusual in Gene's experience being different than the others? You have spent your whole morning here trying to pick a fight with Harry. Do you have a boat? I have never read any posts from you about it or your boating experiences. Instead your days here are filled trying to start fights with folks. You are, in fact, starting to act quite 'Kevinesque'. |
OT Glad for Vonage!
Sam D wrote: "basskisser" wrote in message ps.com... Again, comprehension. In never said where ANY company said that VOIP is "approved". For that matter, I just looked at my contract with my security company, and it doesn't even say that Bell South is "approved". Mine does, however work flawlessly with my VOIP. There are FCC rules and regulations that cover every piece of equipment, the POTS service itself, and the monitoring company in a home security system that is connected to the POTS network. These rules and regs protect you and give you legal standing if they fail to perform to specifications. Once you disconnect the alarm system from POTS, your on your own, there are no FCC rules and regulations that govern an alarm system connected to VOIP. So, in a nutshell, your company does not have to "approve" Bellsouth as a carrier since the performance of a monitored security system on POTS is governed by Federal law. And my company also doesn't have to "approve" Vonage. It works flawlessly! |
OT Glad for Vonage!
Jack Goff wrote: On 26 Aug 2006 06:36:19 -0700, "basskisser" wrote: Jack Goff wrote: On 25 Aug 2006 07:37:45 -0700, "basskisser" wrote: Jack Goff wrote: Learn to express yourself more clearly. You wrote about VoIP: "The signal goes out of your house just exactly as it does with a landline." The signal does not "go out of your house" in the same manner for landline and VoIP at all. They use completely different transport protocols and media. My signal for my security system goes through the same exact wiring in my house as it always has. My VOIP system is hooked seamlessly to those same exact wires. Hence, the security system signal is through those exact same wires. Inside your house, the signal is the same. When it "goes out of your house", the signal is *completely* different. Of course, you realize that the alarm system is nothing but a modem, and that VoIP is ill-suited for transporting modem signals. While it may work today, there is absolutely no guarantee that it will work tonight or tomorrow. If Vonage tweaks the codec they are using, or the internet has some delay or dropped packets when the alarm tries to connect, your intruder alert fails. There's no guarantee of delivery of IP packets for VoIP. Your ear can deal with lots of dropped packets when ordering pizza. The alarm modem can not. Never, ever had a problem. My security company does a weekly test, every Wednesday afternoon, it's always passed. That's simply not true. Two problems with that statement: 1. A home monitoring company does not initiate a test. They can't. If they tried, it would have to be by dialing your home number and letting the alarm system answer, then doing a handshake. That's simply not possible, as alarm systems don't do that. Something else, like a person or an answering machine, would likely answer the call first. The alarm box does not answer the phone. Care to wager some money??? Sure. I just got off the phone with Susan at Brinks, and she informs me that they *can not* call into their systems to check them. She told me that I'm supposed to test it myself, just exactly as I told you. 2. In another post, you identified Brinks as being your alarm service provider. Well guess what, I use Brinks as well. The Brinks alarm panel clearly indicates to "Test Weekly See Owner's Manual". Furthermore, you test it by pressing the "Options" button five times until "Test" is displayed, the entering your code. The system initiates a test that includes calling into the service, then sounds the alarm horn momentarily after the test. This is the operation of the deluxe panel, the basic panel may be different. Nope. Not mine. If you really had a Brinks alarm, I suspect you'd know all of this. If you had MY system, and knew you had the exact same system, then you'd be in a position to make statements about my system. Take a look at http://www.brinkshomesecurity.com/ho...-equipment.htm There you'll see what Brinks offers in home security. You should have done your research before you started posting. I know what I have! You, however, must not. I "upgraded" about a year and a half ago from the initial Brinks system. Uh-huh. You got the special system. I'm sure they saw you coming. Idiot. Plain and simple. Do you realize that in this day and age, that Brinks even provides, for a fee, such things as WiFi cabling? You're a hoot. You do realize that WiFi is *wireless*, right? There is no WiFi cabling... that's the magic of it. Really? Are you REALLY saying that? Oh, I get it, you got caught on the "wireless" word, huh? So, in your head, you think that there never is any wiring involved in setting up a whole house WiFi, right? I'm done with you. Good! |
OT Glad for Vonage!
Reginald P. Smithers III wrote: Why do you think there is anything unusual in Gene's experience being different than the others? Uh, oh, Reggie, now you've got Jim going on one of his monthly period bipolar rants!! Funny, do you remember how much he used to detest Harry? And now that he made a complete fool of himself with his bipolar rants, Harry is the only one that wants anything to do with him? So, in turn if anybody says anything to Harry that JimH doesn't like, he's right there to defend him. Most ladies stand up for their man, too. |
OT Glad for Vonage!
Harry Krause wrote: basskisser wrote: Harry Krause wrote: Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} It certainly does. Everyone here who has it is very happy with it, and never has problems with it, EXCEPT for Gene. Gene is the one I trust. I didn't say I didn't trust Gene. Are you assuming that because Gene had a problem, that everyone else must have the same problems? With all of the people that couldn't be happier with Vonage, I'd think Gene's was an isolated instance. JimH will be here in a second to help you by instigating another of his bipolar rants! |
OT Glad for Vonage!
Harry Krause wrote: basskisser wrote: Harry Krause wrote: basskisser wrote: Harry Krause wrote: Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} It certainly does. Everyone here who has it is very happy with it, and never has problems with it, EXCEPT for Gene. Gene is the one I trust. I didn't say I didn't trust Gene. Are you assuming that because Gene had a problem, that everyone else must have the same problems? With all of the people that couldn't be happier with Vonage, I'd think Gene's was an isolated instance. JimH will be here in a second to help you by instigating another of his bipolar rants! As I said, I trust Gene. I also trust Gene to have enough technical knowledge to present a technical problem accurately and in precise language. And I never said he didn't. And I never said I didn't believe him. What I am saying is that it's an isolated instance. No reason to poo-poo Vonage over an isolated instance when there are many, many testimonials from others stating otherwise. I am aware of a number of problems that impact VOIP negatively, and I have experienced enough "incoming" VOIP calls with voice quality problems that I know it would not be satisfactory. Perhaps your standards are lower for voice quality. No, my standards are fine, Harry. My landline constantly had crackles and line noise, as do most. Bellsouth's answer was that it was within their limits. And of course my alarm company sent out a letter describing problems with VOIP. Did they say that your alarms wouldn't work with VOIP? Finally, the extra $25 or so a month I pay to Verizon for traditional telco service has no financial impact on me. Sure it has a financial impact on you. $25 dollars a month or so! |
OT Glad for Vonage!
Gene wrote: On 28 Aug 2006 07:35:15 -0700, "basskisser" wrote: Harry Krause wrote: Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} It certainly does. Everyone here who has it is very happy with it, and never has problems with it, EXCEPT for Gene. I guess I'm just an exceptional kinda guy, Bassy...... -- Yep!! |
OT Glad for Vonage!
On Mon, 28 Aug 2006 09:51:49 -0400, Gene Kearns wrote:
On Fri, 25 Aug 2006 14:38:16 -0400, JohnH wrote: Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. Speed wasn't the problem, I've got really good connect rates. What *was* the problem was a complete lack of tech support. I never had to recycle the modem between "outages." Vonage would run fine for 2-3 months and then just quit..... and I'd be without phone service for 3-4 days. They had no clue what the problem was and had no idea how to fix it. They also had no clue why it started working again. My current VoIP is flawless..... Unplug and plug *once* wouldn't have been a problem. Plugging and unplugging for 2 hours straight... until the cell phone died *WAS* a problem. -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- Who do you have now? I'm using Sunrocket and have been very happy with the customer support, even if they are hard to understand at times! -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
On Mon, 28 Aug 2006 10:49:39 -0400, Harry Krause
wrote: JimH wrote: "Reginald P. Smithers III" wrote in message ... Harry Krause wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 14:38:16 -0400, JohnH wrote: Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. Speed wasn't the problem, I've got really good connect rates. What *was* the problem was a complete lack of tech support. I never had to recycle the modem between "outages." Vonage would run fine for 2-3 months and then just quit..... and I'd be without phone service for 3-4 days. They had no clue what the problem was and had no idea how to fix it. They also had no clue why it started working again. My current VoIP is flawless..... Unplug and plug *once* wouldn't have been a problem. Plugging and unplugging for 2 hours straight... until the cell phone died *WAS* a problem. -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} Harry, It is possible that Gene's experience and the experience of others are all correct, they represent the experiences each individual faced when dealing with Vonage or VOIP. I can think of no reason why Gene would lie about his experience, and I can not think of any reason why any of the other people would lie about their experience using Vonage or VOIP. I know if I had Gene's problems I would be relating my experience to everyone I talked to. The only two times I had to contact Vonage Customer Service is when I first set the phone system up, it went very smoothly and quickly. The 2nd time was when I replaced my computer and had to reestablish my modem IP. I had tried to reboot the modem on my own unsuccessfully, the tech recommended I disconnect both modems, reboot my cable modem first, then plug my telephone modem in second. That was the last time I had to contact their Customer Service. My total time on the phone was about 10-15 min. the first time, and about 5-8 min. the 2nd time. When I returned my Dell and purchased my Gateway, I didn't have to contact Vonage Customer Service, I just booted my cable modem first, then my telephone modem once the cable modem was up and running. I takes about 10 secs for each modem to reboot. My experience might not be typical, Gene's experience might not be typical, or it is possible that they have a wide range of service levels. . The one thing I am fairly certain of is no one in here is lying about their experience in using VOIP. Why do you think there is anything unusual in Gene's experience being different than the others? You have spent your whole morning here trying to pick a fight with Harry. Do you have a boat? I have never read any posts from you about it or your boating experiences. Instead your days here are filled trying to start fights with folks. You are, in fact, starting to act quite 'Kevinesque'. No, "Reggie" does not have a boat, a real name, a real live, or much of anything else, except for his low-level snarkiness. Looks much more like you and JimmyH are trying to pick the fight with your name-calling and personal attacks. Did Reggie in any way attack either you or Jimmy? -- ****************************************** ***** Hope your day is great! ***** ****************************************** John |
OT Glad for Vonage!
basskisser wrote:
Reginald P. Smithers III wrote: Why do you think there is anything unusual in Gene's experience being different than the others? Uh, oh, Reggie, now you've got Jim going on one of his monthly period bipolar rants!! Funny, do you remember how much he used to detest Harry? And now that he made a complete fool of himself with his bipolar rants, Harry is the only one that wants anything to do with him? So, in turn if anybody says anything to Harry that JimH doesn't like, he's right there to defend him. Most ladies stand up for their man, too. Bass, I have JimH filtered so I really see very little of his posts, you should do the same. I discussed Vonage not to get into a fight with Harry or anyone else but to highlight a company that I have been very pleased with the quality of voice transmission and their overall service. I have been 100% please with my service, and I hope they continue to grow and succeed, but only time will tell. Since I really don't care if Harry uses Vonage, and have not tried to convince him to change his service, I can't figure out why he has made this a personal issue between those who like Vonage and those that don't. I am sure there are others just like Gene who have used Vonage and have not been pleased. I used to get frustrated with MaBell not because of bad voice transmission, but because they were completely inflexible in their handling of customer service issues. They had a monopoly, they knew it, and the customers could learn how to do business their way. It was Henry Ford's old philosophy, "the customer can have any color car they want as long as it is Black". As Business Week said : Win or lose, Vonage's dash for customers is shaking an entire industry. Like other Net-based upstarts -- TiVo Inc. (TVO ) and Netflix Inc., to name two -- Vonage wields outsize influence. It's pushing larger competitors to embrace the Net and to slash their rates. And once those rivals take the plunge, they hurry to generate sales with other services, from e-mail access over the phone to new TV hookups. Vonage subscriptions have jumped 63% this year, to 700,000. Some 15,000 more jump on board every week. http://www.businessweek.com/magazine...5/b3938626.htm With 15,000 new customers a week, you are going to have some problems, especially with a technology that relies on your ISP, your cable modem and your computer. For most of us in rec.boats it was a very easy transition, but I would never recommend it to my 80 yr old mother in law. Vonage will change local telephone service the same way Sprint and MCI and others changed Long Distance Services. It is hard to tell how it will shake out, but the days of MaBell's monopoly are over. That was the purpose of my discussion of Vonage, I never meant to make it personal issue and I can't figure out why Harry has made it a personal issue of Vonage users vs. NonVonage users. |
OT Glad for Vonage!
"JohnH" wrote in message ... On Mon, 28 Aug 2006 10:49:39 -0400, Harry Krause wrote: JimH wrote: "Reginald P. Smithers III" wrote in message ... Harry Krause wrote: Gene Kearns wrote: On Fri, 25 Aug 2006 14:38:16 -0400, JohnH wrote: Did you do any speed tests while undergoing these problems? Slow speeds create havoc. Luckily, Cox has done pretty fair with the speed. Speed wasn't the problem, I've got really good connect rates. What *was* the problem was a complete lack of tech support. I never had to recycle the modem between "outages." Vonage would run fine for 2-3 months and then just quit..... and I'd be without phone service for 3-4 days. They had no clue what the problem was and had no idea how to fix it. They also had no clue why it started working again. My current VoIP is flawless..... Unplug and plug *once* wouldn't have been a problem. Plugging and unplugging for 2 hours straight... until the cell phone died *WAS* a problem. -- Grady-White Gulfstream, out of Southport, NC. http://myworkshop.idleplay.net/ ----------------- www.Newsgroup-Binaries.com - *Completion*Retention*Speed* Access your favorite newsgroups from home or on the road ----------------- Gosh, Gene, your experience flies in the face of so many others. How could this possibly have happened? :} Harry, It is possible that Gene's experience and the experience of others are all correct, they represent the experiences each individual faced when dealing with Vonage or VOIP. I can think of no reason why Gene would lie about his experience, and I can not think of any reason why any of the other people would lie about their experience using Vonage or VOIP. I know if I had Gene's problems I would be relating my experience to everyone I talked to. The only two times I had to contact Vonage Customer Service is when I first set the phone system up, it went very smoothly and quickly. The 2nd time was when I replaced my computer and had to reestablish my modem IP. I had tried to reboot the modem on my own unsuccessfully, the tech recommended I disconnect both modems, reboot my cable modem first, then plug my telephone modem in second. That was the last time I had to contact their Customer Service. My total time on the phone was about 10-15 min. the first time, and about 5-8 min. the 2nd time. When I returned my Dell and purchased my Gateway, I didn't have to contact Vonage Customer Service, I just booted my cable modem first, then my telephone modem once the cable modem was up and running. I takes about 10 secs for each modem to reboot. My experience might not be typical, Gene's experience might not be typical, or it is possible that they have a wide range of service levels. . The one thing I am fairly certain of is no one in here is lying about their experience in using VOIP. Why do you think there is anything unusual in Gene's experience being different than the others? You have spent your whole morning here trying to pick a fight with Harry. Do you have a boat? I have never read any posts from you about it or your boating experiences. Instead your days here are filled trying to start fights with folks. You are, in fact, starting to act quite 'Kevinesque'. No, "Reggie" does not have a boat, a real name, a real live, or much of anything else, except for his low-level snarkiness. Looks much more like you and JimmyH are trying to pick the fight with your name-calling and personal attacks. Tell a lie enough times and folks may start to believe it. The only name calling and personal attacks have I made to Reggie in this thread are telling him he his is acting "Kevinesque" and that I never heard him talk about his boat. But if I am allowed to name call so you can justify your statement I guess I would say he is a Class A asshole. Happy now? Did Reggie in any way attack either you or Jimmy? -- Your use of the word 'Jimmy' is a personal attack wrapped in a nice bow. It does not bother me though as I now expect no better from you. A real shame that you also are now acting "Kevinesque". ;-) |
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