Dan J.S. wrote:

rant on...

It's amazing how many web sites that cater to high end customers ignore
email requests. I am in the market for a high end sail boat. I am actually
going to be in Sweden next month to look at some, and unless you call to
schedule appointments, you are totally ignored. Seems like a simple concept.
I am on the road a lot, reading my blackberry. If I have a specific
question, and I email it to your company, it would be nice if they would
reply.

rant off...


I agree. There are many companies that have web sites and ignore their
email. Some ignore the entire web site.

The realities of the web hasn't caught up to everyone.

I had my radar repaired last year, which I added to a cruise of about
300 miles. I wanted info on where I was to tie up for the work to be
completed.

The company that did the repair had a web site, with all the links, but
never returned any messages. Only calling them on the phone got a
response. During business hours. They didn't even have a message
machine. They operate much like a business did in the 1960's.

Bad business practice. A modern business would kick their ass, but most
of these type businesses are run very poorly.