On Sat, 1 Apr 2006 10:06:15 -0600, "Dan J.S."
wrote:


rant on...

It's amazing how many web sites that cater to high end customers ignore
email requests. I am in the market for a high end sail boat. I am actually
going to be in Sweden next month to look at some, and unless you call to
schedule appointments, you are totally ignored. Seems like a simple concept.
I am on the road a lot, reading my blackberry. If I have a specific
question, and I email it to your company, it would be nice if they would
reply.

rant off...
-------------------------------------
It is amazing. But not retuning phone calls and completely ignoring
e-mail seems to a business mantra.

Last week I called and left messages with 6 plumbers. Of the 6 only 2
returned my call.

My son has a landscaping business that has grown by leaps and bounds.
He tells me that customers are totally surprised when he returns a
call. He relates several stories a week about returning a call and
the person on the other end giving him the job just because he was the
only one to return their phone call.

We have come a LOOOOOOONG way haven't we!

mike
--