But it's the whole idea. It is not defined. The idea is that companies
should decide for them self what to deliver to customers. Tell the customers
and deliver as promissed.

I don't know how to put it in correct english, but freely translated from my
native language, ISO9K/quality is about "Say what you do and do what you
say". Thats it.

Bjarke




"Capt. JG" wrote in message
...
"MJ" wrote in message
snip

I'm willing to listen... please show me where there are defined standards
for the actual quality of an item in 9000:2000.

--
"j" ganz @@
www.sailnow.com