I returned a BuckTool Lite to the Buck factory and they sent me a
replacement BuckTool as the BuckTool Lite was no longer being produced.

I also sent a Case bone handle pocketknife back to Case that my father
received as a retirement gift in 1978 (the spring had broken). They replaced
the spring, replaced the blades with identical blades (the same date stamp),
polished the knife, sharpened it and returned it to me at no cost!

I have been impressed by the warranty service of these American companies.

Fredo

"Shortwave Sportfishing" wrote in message
...
I just answered the door and the package was from Leatherman Tools. I
was expecting the return of my PST II and a Super Leatherman which had
seen many better days.

Surprise - the PST II has been retired and they sent me a new Wave as
the closest replacement and a brandy new Super Tool - no questions
asked.

Can't beat the warranty.

Gerber, on the other hand, is a bit more picky. Perhaps because they
are a GSA supplier, they don't have to be as responsive, but I had a
Gerber multitool and I had a hassle over getting it repaired under
warranty. Eventually, they came around, but it took a phone call and
some arm twisting.

I haven't bought a Gerber tool since.