PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the
best in the world. They state that quality of support personnel is one of
the key factors for the export of jobs to India.

No doubt. They turn out 15 million college graduates a year in India, and most
speak
better English than Bubba the HS dropout.

A couple of decades ago, we were somewhat insulated from outsourcing because
even though overseas workers were willing to work for almost nothing, they
often didn't have the skills or education to compete with US workers. Their
training and education improved much faster than their demand for US dollars.
Oh oh.

Gould 0738 wrote:

PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the
best in the world. They state that quality of support personnel is one of
the key factors for the export of jobs to India.

No doubt. They turn out 15 million college graduates a year in India, and most
speak
better English than Bubba the HS dropout.



A couple of times I nave to call Microsoft on a current software package
support issue. If I end up with someone in India, I know for sure I will
end up asking to be transferred to support personnel in the USA, and I
already have escalated MS support because of my role as a beta tester of
new releases. The support staffs in India simply do not know the system
software well enough to make suggestions that are not on their "Cliff
Notes." Add in the bad connections and the bad accents, and you end up
with little more than frustration.

I live and work in a major metro area, and interface every day with
computer folks, usually staffs running huge server systems with
thousands of desktops. None of them have anything good to say about
software support from India.

All it is is a way for corporations to milk more money out of us while
providing worse service.

"Gould 0738" wrote in message
...
PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is
the
best in the world. They state that quality of support personnel is one
of
the key factors for the export of jobs to India.

No doubt. They turn out 15 million college graduates a year in India, and
most
speak
better English than Bubba the HS dropout.

Chuck, you do know that India has two official languages: Hindi and English.
Norway starts teaching English in the second grade.

A couple of decades ago, we were somewhat insulated from outsourcing
because
even though overseas workers were willing to work for almost nothing, they
often didn't have the skills or education to compete with US workers.
Their
training and education improved much faster than their demand for US
dollars.
Oh oh.

It sounds like we got greedy. I know that people in the IT industry got
greedy in the late '80s and they are paying for it now with lower wages now.