Gould 0738 wrote:

PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the
best in the world. They state that quality of support personnel is one of
the key factors for the export of jobs to India.

No doubt. They turn out 15 million college graduates a year in India, and most
speak
better English than Bubba the HS dropout.



A couple of times I nave to call Microsoft on a current software package
support issue. If I end up with someone in India, I know for sure I will
end up asking to be transferred to support personnel in the USA, and I
already have escalated MS support because of my role as a beta tester of
new releases. The support staffs in India simply do not know the system
software well enough to make suggestions that are not on their "Cliff
Notes." Add in the bad connections and the bad accents, and you end up
with little more than frustration.

I live and work in a major metro area, and interface every day with
computer folks, usually staffs running huge server systems with
thousands of desktops. None of them have anything good to say about
software support from India.

All it is is a way for corporations to milk more money out of us while
providing worse service.