Their knowledge is only part of the issue. If you can't understand them
because of their accent or poor telephone connection, then the service is
worth precisely ZERO.

"John Smith" wrote in message
news:PHUGc.39955$IQ4.22295@attbi_s02...
PS - According to Carnegie Mellon's Software Engineering Institute, the
quality of some of India's telephone support in the software field, is the
best in the world. They state that quality of support personnel is one of
the key factors for the export of jobs to India.


"Doug Kanter" wrote in message
...

1) Your data does not change the basic idea behind what Gould said.
Those
people are still paid a LOT less than comparable workers here.

2) Their comparable purchasing power is not relevant to this discussion.
We're not talking about how bad we feel (or not) about their wages. The
point is that we're stuck with lousy service because American companies
are
unwilling to pay what it takes to provide complete and proper support.


"John Smith" wrote in message
news:zVTGc.37658$MB3.18218@attbi_s04...
Doug,

I think you missed the point of my posts, so often rumors and
incorrect
data
is transmitted as fact on the internet. According to the Times of
India,
they are on the verge of increasing the minimum wage from their
current
rate
of Rs 64.72/hr (or approx. $1.50/hr). According to those in the
Telephone
Service Industry promoting outsourcing of jobs, the average wage for
telephone service center operators is $2 to $3/hr which equals $4160 -
$6240
annual income, well above the average income in the US, when comparing
the
purchasing power of their income ( $2900 in India is equal to the
average
income in the US.)

So if you want your argument to carry weight it is best to use
accurate
info, instead of repeating rumors and incorrect data.


"Doug Kanter" wrote in message
...
"John Smith" wrote in message
news:fbTGc.6642$WX.211@attbi_s51...
Gould,

Thanks for the suggestion, but I was hoping you would have
followed
up
on
some of the links yourself to see that they really do not pay call
center
employees $1 / hr.

Chuck has a job. You want a secretary? Hire one.