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And that's reflected in "on the road" break down rates. There are
some days when I95 south is almost littered with their trucks. I used to rent U-Haul trucks to help offset the overhead at my used car lot. U-Haul overbooks their trucks. During the busiest moving season, there was always somebody showing up at the lot with a "reservation" issued by 1-800-xxxxxx. We turned people away continuously because the reservation center hadn't told us a truck was reserved and we had rented it out for a "local" earlier in the day. All the maintenance was supposed to be done at the U-Haul district headquarters down in the Rainier Valley. We could add oil if the oil was low, (and good luck waiting forever to get paid back for the oil), but anything else had to be done at the central U-Haul shop. Combine a fleet that is working 390 days a year with awkward, inaccessible service and guess what doesn't get done? Then toss the fact that anybody with a valid driver's license can rent a U-Haul. Learned to drive a Honda Civic just last week? No problem, here's a truck that will weigh 30,000 pounds when you load it up with household stuff. Have fun. You need a CDL if you load the same truck with somebody else's furniture, but you can be without Clue Two and terrorize the world with a U-Haul. At least they use a lot of orange paint. Makes these rolling hazards easier to spot. (Finally gave up the U-Haul gig. Too much pain for the associated gain, and zero loyalty from U-Haul. They often use the independent's lots almost like free storage, and transfer the trucks out to company owned stores as needed to meet demand. The company owned stores seemed to get the lion's share of the highest profit reservations. Hmm. Wonder why.) |
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