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#1
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I am looking for comments or information about Sterndrive Engineering
Incorporated (SEI) aftermarket outdrives, out of central Florida. This message will be sent to SEI as well so some of these questions may not be applicable to the newsgroup, and vice versa. Background: The company started selling NEW aftermarket Alpha 1 Gen I drives in the fall of last year. The price for a complete drive is $1195 (or $595 for an upper and $695 fo a lower). Units come with a one year warranty. Units are completely interchangeable with the mercruiser alpha 1 gen 1 (although SEI doesnot recommend using mixed gear sets) The companys web site is: www.sterndrive.cc Group: First of all, anyone in the group have ANY experience with these drives? What are your feeling of an aftermarket drives in general. Will there be mechanics refusing to warranty their work on such drives? Aside from the obvious potential of getting an inferior product, what are some other pitfalls? If you have an alpha one setup would you consider purchasing an aftermarket drive? Why or why not? Justin Webb of SEI: You have a one year warranty, great. But it's in "legalspeak" so it seems a bit vague, can you explain without the legalspeak how it works? How does it compare with Mercruisers new or rebuilt warranties? If I have a warranty claim can my local certified mercruiser mechanic determine the cause of failure, or do I need to send the unit back to you? If I don't have to ship the drive back, will you pay for the cost of the repair, or ship a new unit out upon the mechanics determination? If I have to ship your unit back under warranty, will you ship another unit out immediately, or will you wait until you receive and examine my outdrive which could amount to weeks of down time, a VERY precious a commodity for great lakes boaters. Speaking of warranty repairs. How many units have you sold? How many have been sent back for repairs. How many of those sent back have been covered by the warranty. What was the average turnaround time between receipt of the outdrive, and when the verdict of coverage was rendered. Once a unit is deemed to be covered under warranty what is SEI course of action? I have two boats, both running identical alpha setups (260HP V8 Alpha 1.47:1 uppers). I am looking to replace the outdrive on at least one of those boats if not both. Do you have any volume pricing? I'd potentially be looking to buy three. One for each boat plus a spare. ALL: I will go on record as saying if these drives are even remotely as reliable as the OEMs, it is a relative bargin. I'll probably pick at least one up, just to find out for myself. I'll keep this group posted if I do, and how its working out. Thank you for your time. Sincerely, Bob Dimond |
#2
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Bob,
Thanks for your questions. I'll try to answer as many as I can. Quality -- The company begin developing this line of replacement sterndrives in 2002. We spent 18 months doing design engineering, identifying and qualifying suppliers, and testing parts. During 2003, we spent over $40,000 on gasoline performing stationary dock testing at our private research lake in Central Florida. We also used several engineering consultants to make sure that the specifications, materials of construction, and tolerances were correct. Furthermore, all of the parts were 100% compatible with the OE. The end result is that we know the drives perform as designed. You can see our testing facility at http://www.sterndrive.cc/sterndrive-.../technical.htm Warranty -- It is a one year limited warranty. We apologize for the "legalspeak", but you can blame our country's Uniform Commercial Code for some of the wordiness. If you study other company's warranties, you will see ours contains much of the same legal jargon that is required by law. Our policy is simple, if the unit goes bad (other than for rocks and fishing line) within one year, you send it back ,we repair it, and it is returned to you. We have only had a couple of claims so far (out of more than several hundred sold so far) and the turnaround time in our factory has been less than 48 hours. Volume Discounts -- I think you will agree that the current price is pretty good. It's as low as we can make it. Sterndrive Engineering www.Sterndrive.cc "Bob D." wrote in message ... I am looking for comments or information about Sterndrive Engineering Incorporated (SEI) aftermarket outdrives, out of central Florida. This message will be sent to SEI as well so some of these questions may not be applicable to the newsgroup, and vice versa. Background: The company started selling NEW aftermarket Alpha 1 Gen I drives in the fall of last year. The price for a complete drive is $1195 (or $595 for an upper and $695 fo a lower). Units come with a one year warranty. Units are completely interchangeable with the mercruiser alpha 1 gen 1 (although SEI doesnot recommend using mixed gear sets) The companys web site is: www.sterndrive.cc Group: First of all, anyone in the group have ANY experience with these drives? What are your feeling of an aftermarket drives in general. Will there be mechanics refusing to warranty their work on such drives? Aside from the obvious potential of getting an inferior product, what are some other pitfalls? If you have an alpha one setup would you consider purchasing an aftermarket drive? Why or why not? Justin Webb of SEI: You have a one year warranty, great. But it's in "legalspeak" so it seems a bit vague, can you explain without the legalspeak how it works? How does it compare with Mercruisers new or rebuilt warranties? If I have a warranty claim can my local certified mercruiser mechanic determine the cause of failure, or do I need to send the unit back to you? If I don't have to ship the drive back, will you pay for the cost of the repair, or ship a new unit out upon the mechanics determination? If I have to ship your unit back under warranty, will you ship another unit out immediately, or will you wait until you receive and examine my outdrive which could amount to weeks of down time, a VERY precious a commodity for great lakes boaters. Speaking of warranty repairs. How many units have you sold? How many have been sent back for repairs. How many of those sent back have been covered by the warranty. What was the average turnaround time between receipt of the outdrive, and when the verdict of coverage was rendered. Once a unit is deemed to be covered under warranty what is SEI course of action? I have two boats, both running identical alpha setups (260HP V8 Alpha 1.47:1 uppers). I am looking to replace the outdrive on at least one of those boats if not both. Do you have any volume pricing? I'd potentially be looking to buy three. One for each boat plus a spare. ALL: I will go on record as saying if these drives are even remotely as reliable as the OEMs, it is a relative bargin. I'll probably pick at least one up, just to find out for myself. I'll keep this group posted if I do, and how its working out. Thank you for your time. Sincerely, Bob Dimond |
#4
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#6
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(Bob D.) wrote in message ...
In article , (Coff) wrote: Hey Bob... Make sure you poke your head into Justin's office when you get to work in the morning and give him a big wink. Those rubes on rec.boats will NEVER figure this one out... Another conspiracy theory Coff? Are you the last honest man? It's legit. Heck. I'm picking up a couple extra outdrives, myself. "Another"? Please explain. Coff |
#7
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I'm not sure I understand your statement. If your question is why I would
consider picking up more than one outdrive, the answer is I have two boats. The boat I just bought has a corroded lower. As for the boat I have been using, I heard a slight noise whever I turned hard to port or starboard at the end of last season. I need to lub the gimbal bearing, and if the noise persists remove the outdrive lube and inspect the ujoints. So tha tmight be two drives there. Since I don't want to be without an outdrive I might buy a third as a spare, so I won't have to worry about downtime. In article , (Coff) wrote: It's legit. Heck. I'm picking up a couple extra outdrives, myself. "Another"? Please explain. Coff |
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