Just an update. My appointment was for Mar 16 at 9AM. Yesterday Mar 23, it was
still sitting, never touched. This is the SECOND dealer I have tried. The other
one took a week, didn't fix the original problem and gave me back an
overheating problem I didn't have before. Mercury sent me to this guy.
I didn't hear from them today either.

Most dealers will not make appointments. Strictly first come first serve.
How can you keep to a schedule when someone tells you they will be there at
9:00 to have a starter replaced. They show at 10:00 and not only is it the
starter but the cables have to be replaced, the battery is dead, and the
ignition switch is burnt up. Now you have someone scheduled at 10:30 and
its after 12:00 before you can get to them. And the guy that showed an hour
late is not going to want to pay for an hours labor because he was late.
Just does not work in a dealership with one or possibly two mechanics. Now
in a car dealership with 15 mechanics they can adjust around to cover a few
issues like this.

--
Tony
my boats at http://t.thomas.home.mchsi.com



"Greg" wrote in message
...
Just an update. My appointment was for Mar 16 at 9AM. Yesterday Mar 23, it
was
still sitting, never touched. This is the SECOND dealer I have tried. The
other
one took a week, didn't fix the original problem and gave me back an
overheating problem I didn't have before. Mercury sent me to this guy.
I didn't hear from them today either.

I still think they should be able to do better than they are. I'm not talking
about missing my appointment by a few HOURS, we are talking almost TWO WEEKS.
They can't have had that many surprises.
(update, still not back from 3/16)
Why don't they give you a slot and post it on their web site (now serving #22,
your slot will be in x days) When you are getting close you haul it in.
This is really true when you are talking about "elective" service like your
hourlies where you could be using your boat until they were ready. As it is I
have a boat that runs but has a dealer inflicted wound I am trying to get
fixed. This is dealer #2 and I guarantee the next time I will be looking for
ANOTHER dealer. So far 2 in a row suck.
I would advise not to buy from Bonita Boat Center (the guys who broke my
engine) and Wolcott Marine (the guys who are not fixing it)
Assuming service is a criteria for picking a dealer.

Greg,
Is it possible, if you gave dealer number 1 the option to fix it, they would
have jumped thru hoops to correct the problem?


"Greg" wrote in message
...
I still think they should be able to do better than they are. I'm not
talking
about missing my appointment by a few HOURS, we are talking almost TWO
WEEKS.
They can't have had that many surprises.
(update, still not back from 3/16)
Why don't they give you a slot and post it on their web site (now serving
#22,
your slot will be in x days) When you are getting close you haul it in.
This is really true when you are talking about "elective" service like
your
hourlies where you could be using your boat until they were ready. As it
is I
have a boat that runs but has a dealer inflicted wound I am trying to get
fixed. This is dealer #2 and I guarantee the next time I will be looking
for
ANOTHER dealer. So far 2 in a row suck.
I would advise not to buy from Bonita Boat Center (the guys who broke my
engine) and Wolcott Marine (the guys who are not fixing it)
Assuming service is a criteria for picking a dealer.

Greg,
Is it possible, if you gave dealer number 1 the option to fix it, they would
have jumped thru hoops to correct the problem?

I have taken it to them twice. Both times they didn't fix the original problem
and put on another one. They may be great "hoop jumpers" but they suck at
fixing outboards.